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Patient Representative Jobs in Milwaukee, WI (NOW HIRING)

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Kenosha, WI · On-site

$17 - $21.75/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to ...

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All JobsPatient Representative JobsPatient Representative Jobs in Milwaukee, WI

Patient Representative information

See Milwaukee, WI salary details

$12

$22

$38

How much do patient representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient representative in Milwaukee, WI is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.02 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

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For Patient Representative jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Milwaukee, WI look for?

The top searched job categories for Patient Representative jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Patient Representative jobs?

Cities near Milwaukee, WI with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Milwaukee, WI as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $47,104 per year, or $22.6 per hour.

Patient Service Representative

Madison Medical Affiliates

Mequon, WI • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description


Patient Service Representative

Job Summary: A Patient Service Representative is the first line of contact between patients and our clinics and physicians. The Patient Service Representative follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor /Regional Director of Clinic Operations, and is located in Mequon, WI.

Responsibilities

  • Greets patients and visitors in a prompt, courteous, and helpful manner, performs patient check in and check out processes.
  • Answers incoming phone calls, screens calls, and takes messages and/or facilitates completion of call. Performs reminder calls prior to appointments.
  • Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
  • Completes patient registration and checks insurance eligibility for every patient to ensure payer information is correct and current.
  • Collects co-pays and prior balances from patients at the time of their visit.
  • Prepares charts for patient visits.
  • Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
  • Maintains work area and lobby in a neat and orderly manner.
  • Schedules patient appointments timely and manages physician's schedule according to their preferences.
  • Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
  • Obtain prior authorizations (radiology) using web based applications or via phone.
  • Performs other duties as assigned.

Key Qualifications & Characteristics

  • High School Diploma or GED
  • Strong data entry skills and ability to work with computer applications
  • Organized with a strong attention to detail in a fast paced environment
  • Strong and comfortable communicating with patients, peers, and physicians
  • Demonstrated ability to work well both independently and with co-workers in a team
  • Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical:

  • Competitive PTO plan
  • Health insurance, vision, & dental
  • 401K employer contribution
  • Life Insurance and voluntary disability insurance
  • Monday through Friday clinic hours, no weekends, no holidays
  • Opportunity to be a part of Milwaukee's Premier medical practice


Employment Type: FULL_TIME

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