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Patient Representative Jobs in Milwaukee, WI (NOW HIRING)

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Kenosha, WI · On-site

$17 - $21.75/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to ...

Advocate Health

Patient Service Representative

Hartford, WI · On-site

$19 - $24.25/hr

A Patient Service Representative (PSR) is often a patient's first impression of Advocate Health and frequently is the starting point and foundation for all Revenue Cycle functions. That work includes ...

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All JobsPatient Representative JobsPatient Representative Jobs in Milwaukee, WI

Patient Representative information

See Milwaukee, WI salary details

$12

$22

$38

How much do patient representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient representative in Milwaukee, WI is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.02 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Milwaukee, WI?

For Patient Representative jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Milwaukee, WI look for?

The top searched job categories for Patient Representative jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Patient Representative jobs?

Cities near Milwaukee, WI with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Milwaukee, WI as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $47,104 per year, or $22.6 per hour.

Patient Service Representative

Outreach Community Health Centers

Milwaukee, WI • On-site

$17.25 - $22/hr

Other

Posted 18 days ago

Job description

Patient Service Representative

Outreach Community Health Centers, Inc. is seeking a professional, compassionate, and customer-focused Patient Service Representative to support the daily operations of our health center.

Under the direction of the Patient Services Representative Supervisor, the Patient Service Representative serves as an important point of contact for patients and visitors and provides essential administrative and front-desk support. Responsibilities include greeting and assisting patients, registration, appointment scheduling, telephone coverage, insurance verification, referrals, payment collection, and maintaining accurate patient information.

The ideal candidate will demonstrate excellent customer service, strong attention to detail, professionalism, and the ability to work effectively in a fast-paced healthcare environment.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

  • Greet patients and visitors and direct them to the appropriate person or destination.
  • Assist patients with special needs and provide support as appropriate.
  • Answer incoming telephone calls, respond to inquiries, direct calls to appropriate personnel, and accurately document messages.
  • Provide registration and financial forms and ensure required information is completed accurately.
  • Register new and established patients in accordance with established protocols.
  • Verify, update, and maintain accurate patient demographic information.
  • Accurately enter confidential health, demographic, financial, and insurance information into the appropriate computerized systems.
  • Verify insurance eligibility and update effective and termination dates as necessary.
  • Schedule patient appointments according to established scheduling protocols.
  • Provide appointment reminders and assist patients with scheduling needs.
  • Obtain insurance pre-certification or authorization when required.
  • Process patient referrals and other administrative requests according to established procedures.
  • Collect patient payments and reconcile daily cash receipts.
  • Maintain strict patient confidentiality and comply with organizational policies and applicable privacy requirements.
  • Provide exceptional customer service and treat patients, medical staff, coworkers, and visitors with courtesy, professionalism, and discretion.
  • Receive, sort, and distribute incoming mail and correspondence to the appropriate individual, department, or file.
  • Assist medical providers and clinical staff with clerical and administrative tasks.
  • Attend staff meetings, required trainings, and safety/OSHA education sessions.
  • Cross-train with other clinic positions as appropriate to support operational needs.
  • Follow all organizational policies, procedures, safety requirements, and work rules.
  • Maintain departmental housekeeping and organizational standards.
  • Complete special projects and other duties as assigned.
Minimum Qualifications

To be considered for this position, candidates must meet the following requirements:

  • High school diploma or GED required; some college coursework preferred.
  • Six (6) to twelve (12) months of related experience in a fast-paced customer service environment, preferably in a healthcare setting.
  • Healthcare experience preferred.
  • Insurance verification experience strongly preferred.
  • Experience with Epic preferred.
  • Knowledge of medical terminology preferred.
  • Bilingual proficiency strongly preferred.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
  • Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
  • Ability to maintain confidentiality and handle sensitive patient information with professionalism and discretion.
Vaccination Requirement

Outreach Community Health Centers requires employees in certain departments to be fully vaccinated against COVID-19, MMR, Varicella, and Influenza, in accordance with organizational policies and applicable requirements.

Outreach Community Health Centers, Inc. is an Equal Opportunity Employer

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