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Patient Representative Jobs in Atlanta, GA (NOW HIRING)

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21.25/hr

A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient ...

Emory Healthcare

Patient Access Representative

Decatur, GA · On-site

$16.75 - $21.50/hr

A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21/hr

A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient ...

Emory Healthcare

Patient Access Representative

Atlanta, GA

$16.50 - $21.25/hr

A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient ...

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21.25/hr

A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient ...

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All JobsPatient Representative JobsPatient Representative Jobs in Atlanta, GA

Patient Representative information

See Atlanta, GA salary details

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How much do patient representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient representative in Atlanta, GA is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.68 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Atlanta, GA?

For Patient Representative jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Atlanta, GA look for?

The top searched job categories for Patient Representative jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Patient Representative jobs?

Cities near Atlanta, GA with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,522 per year, or $22.4 per hour.

Patient Communications Representative

Tenet Health

Marietta, GA • On-site

Full-time

Re-posted 29 days ago

Tenet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

670th of 898 rated healthcare providers

Job description


The person in this role performs as representative of Practice in Patient Communication Center and assists patients with scheduling, inquiries, or any other related items. In addition, the person in this role provides internal customer service in insuring phone calls is properly and promptly routed.
Responsibilities
  • Provide a remarkable Patient Experience by consistently using customer service skills to provide positive interpersonal interactions with patients over the phone and by insuring minimal error rates in working with patient
  • Efficiently schedule Patients at locations within Marietta Eye Clinic within departmental guidelines and expectations
  • Responsible for accurate new appointment scheduling, rescheduling, canceling, confirming classifications with minimal error rates as defined within departmental guidelines and expectations
  • Effectively route incoming calls within Marietta Eye Clinic with minimal error rates as defined within departmental guidelines and expectations
  • Provide accurate information regarding appointment scheduling, canceling, rescheduling, and confirming.
  • Follow up with Patients in a timely manner as outlined within departmental guidelines and expectations in relation to inquiries, referrals, and voicemail messages.
  • Monitor appointment queue and prioritize tasks in support of scheduling goals
  • Educate patients on secure patient portal services and policies in accurate manner.
  • Project a sincere, enthusiastic and courteous image at all times over the phone.
  • Maintain patient confidentiality at all times.
  • Must be able to handle team conflict in a professional manner as outlined in the company policies and procedures.
  • Communicates patient related problems to management within a reasonable amount of time.
  • Document messages and create tasks for Triage/Technician-On-Call. (TOC), when needed.
  • Contact physician or technician to obtain approval for "work-in" or "schedule override" appointments as needed.
  • Add patient demographics and insurance information to the practice management system. Information includes but is not limited to, name, address, insurance, email, telephone numbers, primary and referring physician with minimal error rate.
  • Advise patient of any special instructions and directions to clinic.
  • Must demonstrate proficiency in using current practice management system for registration, check out, medical record request, insurance matrix utilization, chart note documentation, TOC documentation.
  • Maintains a clean and uncluttered appearance of the reception and front office area.
  • Adheres to office policies outlined in the Employee Handbook.
  • Responsible for reviewing emails daily and changing protocol as directed in email and other electronic communication.
  • Follows assigned work schedule and hours
  • Participates in staff development through morning huddles, staff meetings, continuing education courses, assisting other team members as needed, evaluations and constructive daily problem solving and conflict resolution.
  • Perform other related duties as assigned.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualifications
Education:
Required: High school diploma or equivalent
Experience:
Preferred: Prior call center experience. 1 year of experience in patient registration or related areas in a medical group practice and 2 years of experience in a healthcare setting.

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