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Patient Representative Jobs in Decatur, GA (NOW HIRING)

usrs2

Patient Access Representative

Atlanta, GA

$16.50 - $21.25/hr

The Patient Access Representative I (PAR I) is primarily responsible for scheduling ultrasound and X-ray appointments. This role provides courteous and professional assistance to patients and ...

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Patient Representative information

See Decatur, GA salary details

$11

$22

$38

How much do patient representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient representative in Decatur, GA is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $26.73 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Decatur, GA?

For Patient Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Decatur, GA look for?

The top searched job categories for Patient Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Patient Representative jobs?

Cities near Decatur, GA with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 72% Full Time, and 28% Temporary. Highlights an 100% In-person job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Patient Access Representative

usrs2

Atlanta, GA

$16.50 - $21.25/hr

Full-time

Posted 5 days ago

Job description

Start your career with American Health and Lumexa Imaging!!

The Patient Access Representative I (PAR I) is primarily responsible for scheduling ultrasound and X-ray appointments. This role provides courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. Key responsibilities include gathering and verifying accurate demographic, insurance, and billing information; scheduling appointments; entering imaging orders; and ensuring all related tasks are completed efficiently and in a timely manner. PAR I plays a critical role in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers. 

Location:

  • Atlanta, GA / Remote
  • Flexible work schedule and work from home eligibility based on performance and business needs

Essential Duties and Responsibilities:

  • Champion the Lumexa Way in daily activities
  • Ensures accuracy of patient data entered into the electronic medical record system
  • Schedules and confirms ultrasound (US) and X-ray (XR) appointments Enters all appointment dates and times into the computerized scheduling system.
  • Employees hired before October 2025 may still be required to enter orders for all imaging modalities if needed.
  • Employees hired before October 2025 may still be required to schedule appointments for all imaging modalities, if needed.
  • “Communicates to patient or patient representative any financial responsibility
  • Explains exams/procedures, preparation instructions and location directions to patients and provider office staff
  • Acts as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services
  • Contacts referring provider offices to obtain exam orders if necessary
  • Handles patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner.
  • Calmly handles patient experience and customer service issues, escalating to leadership when appropriate
  • Other duties as assigned per business need

Minimum Qualifications:

Education and Experience: 

  • High school diploma or equivalent
  • 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
  • Call center or phone experience preferred.
  • Previous customer service background required.
  • Experience working with a computerized scheduling system preferred.
  • Bilingual preferred

 

 

Knowledge and Skills:  

  • Ability to meet and/or exceed performance metrics
  • Knowledge of and adherence to company policies and protocols
  • Knowledge of and adherence to HIPAA and safety guidelines
  • Knowledge of basic level computer skills
  • Skill in organizing and prioritizing work and following assignments through to completion
  • Skill in written and verbal communication
  • Ability to work independently and in a team environment
  • Ability to work in a fast-paced environment and meet established deadlines
  • Ability to be flexible in schedule and adaptable to constant change
  • Ability to effectively handle details with accuracy
  • Ability to maintain regular attendance and on-time approval to work as scheduled
  • Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
  • Ability to resolve service recovery issues and understand when to escalate to the next level
  • Ability to remain calm in difficult situations

Requirements to advance from PAR 1 to PAR 2:

  • Completed and passed the training competency check
  • Completed and passed the Supervisor-led knowledge assessment
  • Consistently meets Tier 2 performance metrics (CSAT over 90% and AHT under 5 minutes)
  • Not on a Final Written Warning or PIP
  • Comfortable with scheduling/entering Arthrogram/Barium Swallow appointments
  • Experts in scheduling all imaging modalities

#PACESJ

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