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Patient Services Assistant Jobs in Decatur, GA (NOW HIRING)

PathGroup

Patient Services Technician

Alpharetta, GA

$17 - $23.25/hr

Patient Services Technician under the direction of the area supervisor performs daily patient ... * Assist with periodic inventory counts, report shortages and problems to group leader or ...

PathGroup

Patient Services Technician

Alpharetta, GA · On-site

$17 - $23.25/hr

Patient Services Technician under the direction of the area supervisor performs daily patient ... * Assist with periodic inventory counts, report shortages and problems to group leader or ...

CenterWell

Patient Services Coordinator

Tucker, GA · On-site

$40K - $52K/yr

Reporting to the Branch Administration, the Patient Services Coordinator is directly responsible ... You will assist with daily office and staff management. You will coordinate multiple assignments ...

Centerwell

Patient Services Coordinator

Tucker, GA · On-site

$40K - $52K/yr

Reporting to the Branch Administration, the Patient Services Coordinator is directly responsible ... You will assist with daily office and staff management. You will coordinate multiple assignments ...

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How much do patient services assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient services assistant in Decatur, GA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.83 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Decatur, GA?

The most popular types of Patient Services jobs in Decatur, GA are:

What are popular job titles related to Patient Services Assistant jobs in Decatur, GA?

For Patient Services Assistant jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Patient Services Assistant jobs in Decatur, GA look for?

The top searched job categories for Patient Services Assistant jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Patient Services Assistant jobs?

Cities near Decatur, GA with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,541 per year, or $18.5 per hour.

Patient Services Coordinator

Atlanta, GA • On-site

Peachtree Orthopedics
Outpatient Health Care • 201 - 500 employees

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Recommended by parents

Learn more about Peachtree Orthopedicsexternal

Full-time

Re-posted 2 days ago

Job description

Job Description

Job Title: Patient Services Coordinator 

Department: Patient Services

Reports To: Patient Services Manager 

FLSA Status: Non-Exempt

Approval Date: June 16, 2026 

 

Summary

The Patient Services Coordinator is responsible for delivering seamless patient experience by combining front-desk administrative duties with financial services and account coordination. This role ensures that patients are efficiently checked in and out, insurance and demographic data is verified, payments and deposits are accurately collected and posted, and billing-related inquiries are addressed while also maintaining site specific needs to include supplies, maintenance, cleaning and receipt of deliveries. This position plays a key role in maintaining financial integrity and exceptional customer service along with the overall appearance of our sites across all Peachtree Orthopedics (POC) clinics.

Essential Duties and Responsibilities

  • The Patient Services Coordinator provides both administrative and billing support to patients and staff. Responsibilities include greeting and checking in patients, maintaining waiting room cleanliness, and managing deliveries and visitor screening. 
  • The coordinator verifies and updates patient insurance and demographic information, obtains patient referrals when applicable, ensures accurate collection and posting of payments, and schedules necessary follow-up appointments to include knowledge of all ancillary services. Financial duties involve processing co-pays, balances, and deposits; reconciling daily collections; and preparing courier-ready deposits.
  • The role also includes contacting internal resources to assist patients regarding balances, setting up payment plans, and resolving accounts receivable issues. 
  • The role is responsible for all items required for daily schedule scrubs and creating a Daily Balance Sheet of needed actions for all patients with next day appointments to include printing all needed schedules and tracking sheets. Documentation must be thorough, including notations in Quickview, appointment lines, and balance sheets. Maintaining up-to-date knowledge of insurance and billing procedures is required, and the coordinator must ensure compliance with HIPAA regulations and all internal policies. 
  • Other duties as assigned.


Qualifications

  • A high school diploma or GED is required, with an Associate degree in Healthcare, Business, or a related field preferred. 
  • Candidates must have a minimum of one to two years’ experience in customer service, healthcare customer service, billing, or front desk coordination. 
  • Familiarity with insurance plans and medical terminology is preferred. 
  • Strong communication and customer service skills are essential, with the ability to speak clearly, write professionally, and interpret a variety of instructions and documentation. 
  • Proficiency with computers, Microsoft Office applications and experience with EMR systems is preferred. 
  • The ability to multitask in a fast-paced environment and handle patient interactions with empathy and professionalism is critical.


Supervisory Responsibilities

This position has no direct supervisory responsibilities.


Certificates, Licenses, Registrations

None required.


Physical Demands & Work Environment

This position requires regular sitting, standing, walking, computer use, and frequent patient interaction in a clinical setting. Employees are regularly required to use hands and arms and may occasionally lift or move up to 30 pounds. Extended periods of computer use and patient interaction are common. The role may require travel to multiple clinic locations and participation in staff development and training sessions. Work is performed in a clinical environment with moderate noise levels and frequent interaction with patients, staff, and providers. The ability to adapt to operational changes, technology updates, and evolving patient needs is essential. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.


Work Schedule

The anticipated work schedule for this position is:

  • Monday through Friday: 6:45 a.m. – 5:00 p.m., based on clinic and operational needs.
  • Saturday Clinic and Urgent Ortho coverage: 8:00 a.m. – 12:00 p.m., as needed.
  • Saturday MRI Clinic coverage: 6:30 a.m. – 1:00 p.m., as needed.


Work schedules may vary based on patient volume, staffing levels, provider schedules, business demands, and operational requirements. Additional hours, schedule adjustments, and coverage assignments may be required to support organizational needs.


Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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