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Patient Services Assistant Jobs in Decatur, GA (NOW HIRING)

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How much do patient services assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for patient services assistant in Decatur, GA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.83 per hour, depending on experience, location, and employer.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Decatur, GA? The most popular types of Patient Services jobs in Decatur, GA are:
What are popular job titles related to Patient Services Assistant jobs in Decatur, GA? For Patient Services Assistant jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Decatur, GA look for? The top searched job categories for Patient Services Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Services Assistant jobs? Cities near Decatur, GA with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $38,541 per year, or $18.5 per hour.
Patient Services Specialist

Patient Services Specialist

ZOLL Medical Corporation

Atlanta, GA • On-site

$22/hr

Full-time

Posted 23 days ago

Job description

Itamar
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Type
On Site
Job Summary
The Patient Services Representative - Tier 1 plays a critical role in providing patients, and families with exceptional guidance and support for ZOLL Itamar WatchPAT Direct products and services by phone, email and other channels guaranteeing prompt and precise resolutions.
Essential Functions
  • Manage a large volume of outbound and Inbound calls in a timely manner.
  • Follow communication "scripts" when handling different topics.
  • Identify patients' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Confirm all patients receive at least 1 phone call after the device is shipped (Priority Calls) daily.
  • Reply to emails, and text inquiries from patients, and internal business units (Account Services team, Customer Support, Account Managers, etc.)
  • Assist in tracking patients and devices in Salesforce and other applications.
  • Identify issues that would cause delays in material delivery, communicate internally and with patients to resolve such issues, and satisfy patient's delivery requirements.
  • Escalate special inquiries to the Account Manager (device lost in the mail, the patient is not home, wrong address, etc.)
  • Report to the Sr. Specialist or Supervisor if any issues arise that need escalation.
  • Perform other duties and tasks as assigned.

Required/Preferred Education and Experience
  • HS Diploma or equivalent required.
  • Data entry accuracy and detailed oriented.

Knowledge, Skills and Abilities
  • Strong customer service skills.
  • Must be able to communicate always effectively & maintain professional conduct, with excellent written & verbal communication skills.
  • Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
  • Basic knowledge of MS Office Suite, and Salesforce.

Travel Requirements
  • This position does not include travel

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-VB1
The hourly pay rate for this position is:
$22.00 to $22.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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