ZipRecruiter

Log In

1

Patient Service Representative Jobs in Decatur, GA

Aylo Health

Patient Service Representative

Mcdonough, GA

$16 - $20.25/hr

The Patient Services Representative is responsible for driving best in class experience with callers through our different modes of communication that represents the Aylo brand. The PSR will also be ...

ADVANCED DERMATOLOGY PC

Be Seen First

Patient Service Representative

Lithia Springs, GA · On-site

$15 - $18/hr

Serving as a point of contact for patients, referring physicians, and pharmaceutical reps * Scheduling patient appointments * Checking patients in and out * Obtaining and entering information needed ...

ADVANCED DERMATOLOGY PC

Be Seen First

Patient Service Representative

Lithia Springs, GA · On-site

$15 - $18/hr

Serving as a point of contact for patients, referring physicians, and pharmaceutical reps * Scheduling patient appointments * Checking patients in and out * Obtaining and entering information needed ...

next page

Showing results 1-20

All JobsPatient Service Representative JobsPatient Service Representative Jobs in Decatur, GA

Patient Service Representative information

See Decatur, GA salary details

$12

$19

$26

How much do patient service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for patient service representative in Decatur, GA is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.87 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Decatur, GA? For Patient Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Decatur, GA look for? The top searched job categories for Patient Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Service Representative jobs? Cities near Decatur, GA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,101 per year, or $19.3 per hour.
Patient Service Representative

Patient Service Representative

Ankle and Foot Centers of Georgia LLC

Atlanta, GA

$16.75 - $21.50/hr

Other

Re-posted 19 days ago

Job description

Description

Position: Patient Service Representative

Classification: Non-Exempt

Department: Front Desk

Reports To: Operations Manager 


SUMMARY/OBJECTIVE

The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company's mission, vision and values.


ESSENTIAL FUNCTIONS

  • Greet all patients and visitors with a smile
  • Enter and update as needed, patient demographics
  • Complete insurance verifications for all patients
  • Exhibit excellent communication skills over the telephone and in-person
  • Create correspondences, reports, memos and forms as requested by physicians and/or administration
  • Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
  • Check patients in and out in a timely and professional manner
  • Collect co-payments, deductibles, co-insurance and back balances for all services at check-in
  • Demonstrate excellent customer service skills in all interactions
  • Work as a team with all departments within the company
  • Print new patient documents and forms as-needed
  • Maintain inventory and submit front office supply order to administration
  • Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
  • Copy medical documents as requested following the proper procedures
  • Distribute mail, faxes and routine correspondences
  • Complete bank deposits as-needed
  • Submit accurate End-of-Day (EOD) 
  • When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
  • Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
  • Additional job related duties or projects as needed

COMPETENCIES  

  • Effective communication skills 
  • Teamwork oriented
  • Initiative
  • Proficient computer skills
  • Ethical conduct
  • Proficient typing skills

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.

POSITION TYPE AND EXPECTED HOURS 

This is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location.

TRAVEL

Moderate to frequent travel required based on the company needs and as job duties demand.

REQUIRED EDUCATION AND EXPERIENCE

  • High School diploma or equivalent

PREFERRED EDUCATION AND EXPERIENCE

  • Two to four years of experience in the health care industry

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.

Apply