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Remote Crisis Hotline Jobs in Decatur, GA (NOW HIRING)

WellSky

Remote Patient Support Representative

Atlanta, GA · Remote

$13 - $16/hr

This is a remote, full-time position. Candidates must be able to work 40+ hours per week. * Candidates must reside in one of the following states: Georgia, Alabama, Tennessee or Texas. * For all ...

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See Decatur, GA salary details

$8

$21

$37

How much do remote crisis hotline jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote crisis hotline in Decatur, GA is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $22.55 per hour, depending on experience, location, and employer.

What is a Remote Crisis Hotline job?

A Remote Crisis Hotline job involves providing emotional support, crisis intervention, and resources to individuals in distress over the phone, text, or online chat. Professionals in this role listen actively, assess risk, and offer appropriate assistance while working from a remote location. Training is typically provided to ensure responders follow established protocols for handling crises. Many positions require strong communication skills, empathy, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive in the Remote Crisis Hotline position, and why are they important?

To thrive as a Remote Crisis Hotline worker, you need excellent active listening, crisis intervention training, and a background in mental health or social services. Familiarity with secure phone systems, chat platforms, and client management databases is often required, along with certifications such as ASIST or Mental Health First Aid. Superior empathy, emotional resilience, and clear communication help professionals build trust and respond effectively to individuals in distress. These skills are crucial for providing immediate, compassionate support and ensuring the safety and well-being of callers during high-stress situations.

What are some common challenges faced by remote crisis hotline workers, and how can they be managed?

Remote crisis hotline workers often encounter emotionally intense situations, unpredictable call volumes, and the need to respond quickly to individuals in acute distress. Managing these challenges involves strong self-care practices, regular supervision or debriefing sessions, and accessing mental health support when needed. Many organizations provide ongoing training and peer support groups to help staff handle difficult calls and avoid burnout. Developing healthy work-life boundaries and utilizing available resources can make the work more rewarding and sustainable.
More about Remote Crisis Hotline jobs
What are the most commonly searched types of Crisis Hotline jobs in Decatur, GA? The most popular types of Crisis Hotline jobs in Decatur, GA are:
What are popular job titles related to Remote Crisis Hotline jobs in Decatur, GA? For Remote Crisis Hotline jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Crisis Hotline jobs in Decatur, GA look for? The top searched job categories for Remote Crisis Hotline jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Crisis Hotline jobs? Cities near Decatur, GA with the most Remote Crisis Hotline job openings:
Remote Crisis Hotline jobs near you
Infographic showing various Remote Crisis Hotline job openings in Decatur, GA as of May 2026, with employment types broken down into 1% Internship, 91% Full Time, 4% Part Time, 3% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,953 per year, or $21.1 per hour.
Remote Patient Support Representative

Remote Patient Support Representative

WellSky

Atlanta, GA • Remote

$13 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

WellSky rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

117th of 183 rated software companies

Job description

The Sleep Coach is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of this job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building. ​We are looking for ambitious, highly motivated individuals who want to be a part of a fast-paced, rapidly growing organization. Applicants must be customer-focused, have the ability to multi-task, and possess exceptional time management and phone skills.

If you're interested in joining our team, please see additional details below and apply today!

Hours & Location:

  • This is a remote, full-time position. Candidates must be able to work 40+ hours per week.
  • Candidates must reside in one of the following states: Georgia, Alabama, Tennessee or Texas.
  • For all offered candidates, the necessary equipment will be shipped to your home before your start date.

Pay:

  • As a Sleep Coach, you'll start at $13 per hour.
  • After 90 days of successful performance, your rate will increase to $15 per hour, and after one year, it will rise to $16 per hour.

Key Responsibilities:

  • Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
  • Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
  • Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
  • Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
  • Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
  • Efficiently navigate the platform to process orders according to client-specific procedures.
  • Perform other job duties as assigned.

Required Qualifications:

  • GED or High School Diploma

Job Expectations:

  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

Company Description

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
Excellent medical with Rx, dental, and vision benefits
Mental Health support through EAP
Generous paid time off, plus 13 paid holidays
100% vested 401(K) retirement plans
Educational assistance up to $2500 per year

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