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Remote Warm Line Counselor Jobs in Decatur, GA (NOW HIRING)

Wood Plc

HSSE Coordinator

Tucker, GA · On-site +1

This is an office, remote or hybrid based role. The HSSE&S Coordinator role requires a high level ... Positively influence Service Line projects through planning, action, and conviction in the human ...

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Remote Warm Line Counselor information

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How much do remote warm line counselor jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote warm line counselor in Decatur, GA is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Warm Line Counselor vs Remote Crisis Hotline Counselor?

AspectRemote Warm Line CounselorRemote Crisis Hotline Counselor
Required CredentialsTypically mental health certification or relevant trainingOften similar, requiring mental health or crisis intervention certification
Work EnvironmentRemote, non-emergency, supportive conversationsRemote, emergency or urgent crisis intervention
Employer & Industry UsageNon-profit organizations, mental health agenciesHotlines, crisis centers, mental health organizations
Search & Comparison IntentSupportive, non-crisis mental health support rolesCrisis intervention, emergency mental health support

Remote Warm Line Counselors provide non-emergency emotional support and mental health assistance, often in a peer or counseling capacity. Remote Crisis Hotline Counselors handle urgent, emergency situations requiring immediate intervention. While both roles require mental health training and are remote, they differ mainly in the urgency and nature of calls handled.

What are some common challenges faced by Remote Warm Line Counselors and how can they be managed?

Remote Warm Line Counselors often encounter challenges such as maintaining clear communication without visual cues, managing confidentiality in a home setting, and handling a high volume of calls during peak times. To address these challenges, it’s important to create a quiet, private workspace, continuously develop active listening skills, and use technology effectively for documentation and support. Regular supervision and team check-ins are also vital for emotional support and professional growth, ensuring counselors remain resilient and effective in their roles.

What is a Remote Warm Line Counselor?

A Remote Warm Line Counselor is a trained professional or peer who offers emotional support and active listening over the phone or online to individuals experiencing stress, loneliness, or mild mental health concerns. Unlike crisis hotlines, warm lines are intended for non-emergency situations, providing a safe, confidential space for callers to talk about their feelings and challenges. These counselors work remotely, often from home, and are skilled in empathetic communication, offering guidance, resources, and referrals as needed. Warm line counselors play a crucial role in early intervention and ongoing mental health support, helping individuals feel heard and less isolated.

What are the key skills and qualifications needed to thrive as a Remote Warm Line Counselor, and why are they important?

To thrive as a Remote Warm Line Counselor, you need a background in mental health or peer support, strong active listening skills, and knowledge of crisis intervention techniques, often supported by relevant certifications or training. Familiarity with telecommunication platforms, secure documentation systems, and crisis hotline software is typically required. Compassion, patience, and strong verbal communication distinguish top performers in this role. These skills and qualities are crucial for providing effective emotional support, ensuring caller safety, and maintaining confidentiality in remote, high-stress situations.
What are the most commonly searched types of Warm Line Counselor jobs in Decatur, GA? The most popular types of Warm Line Counselor jobs in Decatur, GA are:
What are popular job titles related to Remote Warm Line Counselor jobs in Decatur, GA? For Remote Warm Line Counselor jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Warm Line Counselor jobs in Decatur, GA look for? The top searched job categories for Remote Warm Line Counselor jobs in Decatur, GA are:
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Remote Warm Line Counselor jobs near you
Director, Security Review Office of Security

Director, Security Review Office of Security

Deloitte

Atlanta, GA • On-site, Remote

Other

Posted 18 days ago

Deloitte rating

8.0

Company rating: 8.0 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

55th of 139 rated financial services

Job description

When you believe what you do matters, it's more than a job. The Office of Security is dedicated to protecting our people, clients, and organization. We are seeking an experienced and strategic leader to oversee Deloitte's Security Review program for the US Firms and provide advisement to international teams. This role is critical to helping the Firm manage personnel risk, meet legal and contractual obligations, and maintain effective, scalable background screening programs.

 Recruiting for this role ends on Jul 31, 2026.

Job Summary
As the Director, Security Review, you will provide oversight of the processes, teams, and strategic direction associated with background investigation issues across the US Firms, while also supporting related requirements in international member firm offices. You will lead managers and teams across the US, US India, Mexico and Costa Rica, work closely with stakeholders including Talent, Office of General Counsel, Risk, IT, and other Firm leaders, and help ensure the program evolves in line with business needs, legal requirements, and changing market expectations.

We seek candidates with deep expertise in background screening operations, strong people leadership, sound judgment, and the ability to balance risk mitigation with practical business needs. The ideal candidate will bring strategic thinking, strong communication skills, and experience working across teams, cultures, and complex stakeholder environments.

Work you'll do

As a Firm Enterprise Solutions Director, Firm Risk Management on the Office of Security team, you will be responsible for:

  • Leading the background investigation review program across the US Firms, including oversight of processes, controls, and issue management.
  • Directing managers and teams across the US, US India, Mexico, and Costa Rica to support consistent execution of security review activities.
  • Managing escalations and complex background investigation matters in coordination with Talent, Office of General Counsel, Risk, IT, and other Firm stakeholders.
  • Driving program strategy, governance, and operational improvements to align with business needs, legal requirements, and market expectations.
  • Monitoring program performance, identifying risks, and implementing actions to strengthen quality, consistency, and compliance across the function.

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

The Office of Security is dedicated to protecting our people, clients, and organization. As the Director, Security Review, you will provide oversight of the processes, teams, and strategic direction associated with background investigation issues across the US Firms, while also supporting related requirements in international member firm offices. You will lead managers and teams across the US, US India, Mexico and Costa Rica, work closely with stakeholders including Talent, Office of General Counsel, Risk, IT, and other Firm leaders, and help ensure the program evolves in line with business needs, legal requirements, and changing market expectations.

Qualifications

Required:

  • Bachelor's degree
  • 10+ years of experience in security, risk, investigations, compliance, human resources, legal operations, or program management
  • 5+ years of experience leading teams, managers, or cross-functional programs
  • Experience overseeing background investigations, adjudication, employee screening, or risk review programs
  • Experience working with cross-functional stakeholders, including legal, risk, technology, and talent functions
  • Ability to travel 5%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Master's degree
  • Experience leading security review or background investigation programs across multiple geographies
  • Experience developing governance, controls, and escalation protocols
  • Experience using metrics, reporting, and trend analysis to manage operational performance
  • Experience supporting programs with cross-border or international stakeholders
  • Experience in a professional services organization

For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,400 to $282,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EA_EXPHIRE

#LI-Remote

Qualifications:

When you believe what you do matters, it's more than a job. The Office of Security is dedicated to protecting our people, clients, and organization. We are seeking an experienced and strategic leader to oversee Deloitte's Security Review program for the US Firms and provide advisement to international teams. This role is critical to helping the Firm manage personnel risk, meet legal and contractual obligations, and maintain effective, scalable background screening programs.

 Recruiting for this role ends on Jul 31, 2026.

Job Summary
As the Director, Security Review, you will provide oversight of the processes, teams, and strategic direction associated with background investigation issues across the US Firms, while also supporting related requirements in international member firm offices. You will lead managers and teams across the US, US India, Mexico and Costa Rica, work closely with stakeholders including Talent, Office of General Counsel, Risk, IT, and other Firm leaders, and help ensure the program evolves in line with business needs, legal requirements, and changing market expectations.

We seek candidates with deep expertise in background screening operations, strong people leadership, sound judgment, and the ability to balance risk mitigation with practical business needs. The ideal candidate will bring strategic thinking, strong communication skills, and experience working across teams, cultures, and complex stakeholder environments.

Work you'll do

As a Firm Enterprise Solutions Director, Firm Risk Management on the Office of Security team, you will be responsible for:

  • Leading the background investigation review program across the US Firms, including oversight of processes, controls, and issue management.
  • Directing managers and teams across the US, US India, Mexico, and Costa Rica to support consistent execution of security review activities.
  • Managing escalations and complex background investigation matters in coordination with Talent, Office of General Counsel, Risk, IT, and other Firm stakeholders.
  • Driving program strategy, governance, and operational improvements to align with business needs, legal requirements, and market expectations.
  • Monitoring program performance, identifying risks, and implementing actions to strengthen quality, consistency, and compliance across the function.

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

The Office of Security is dedicated to protecting our people, clients, and organization. As the Director, Security Review, you will provide oversight of the processes, teams, and strategic direction associated with background investigation issues across the US Firms, while also supporting related requirements in international member firm offices. You will lead managers and teams across the US, US India, Mexico and Costa Rica, work closely with stakeholders including Talent, Office of General Counsel, Risk, IT, and other Firm leaders, and help ensure the program evolves in line with business needs, legal requirements, and changing market expectations.

Qualifications

Required:

  • Bachelor's degree
  • 10+ years of experience in security, risk, investigations, compliance, human resources, legal operations, or program management
  • 5+ years of experience leading teams, managers, or cross-functional programs
  • Experience overseeing background investigations, adjudication, employee screening, or risk review programs
  • Experience working with cross-functional stakeholders, including legal, risk, technology, and talent functions
  • Ability to travel 5%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Master's degree
  • Experience leading security review or background investigation programs across multiple geographies
  • Experience developing governance, controls, and escalation protocols
  • Experience using metrics, reporting, and trend analysis to manage operational performance
  • Experience supporting programs with cross-border or international stakeholders
  • Experience in a professional services organization

For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,400 to $282,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EA_EXPHIRE

#LI-Remote

Education:NoneEmployment Type:

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