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Remote Warm Line Counselor Jobs in Decatur, GA (NOW HIRING)

ATLANTA GASTRO

Financial Counselor I (66839)

Atlanta, GA · On-site +1

$18.25 - $23.75/hr

Responsible for answering internal FC phone line and returning internal FC voicemails. SUPERVISION ... Display a professional, outgoing, warm, and helpful attitude * Possess compassion when assisting ...

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How much do remote warm line counselor jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote warm line counselor in Decatur, GA is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Warm Line Counselor, and why are they important?

To thrive as a Remote Warm Line Counselor, you need a background in mental health or peer support, strong active listening skills, and knowledge of crisis intervention techniques, often supported by relevant certifications or training. Familiarity with telecommunication platforms, secure documentation systems, and crisis hotline software is typically required. Compassion, patience, and strong verbal communication distinguish top performers in this role. These skills and qualities are crucial for providing effective emotional support, ensuring caller safety, and maintaining confidentiality in remote, high-stress situations.

What are some common challenges faced by Remote Warm Line Counselors and how can they be managed?

Remote Warm Line Counselors often encounter challenges such as maintaining clear communication without visual cues, managing confidentiality in a home setting, and handling a high volume of calls during peak times. To address these challenges, it’s important to create a quiet, private workspace, continuously develop active listening skills, and use technology effectively for documentation and support. Regular supervision and team check-ins are also vital for emotional support and professional growth, ensuring counselors remain resilient and effective in their roles.

What is a Remote Warm Line Counselor?

A Remote Warm Line Counselor is a trained professional or peer who offers emotional support and active listening over the phone or online to individuals experiencing stress, loneliness, or mild mental health concerns. Unlike crisis hotlines, warm lines are intended for non-emergency situations, providing a safe, confidential space for callers to talk about their feelings and challenges. These counselors work remotely, often from home, and are skilled in empathetic communication, offering guidance, resources, and referrals as needed. Warm line counselors play a crucial role in early intervention and ongoing mental health support, helping individuals feel heard and less isolated.

What is the difference between Remote Warm Line Counselor vs Remote Crisis Hotline Counselor?

AspectRemote Warm Line CounselorRemote Crisis Hotline Counselor
Required CredentialsTypically mental health certification or relevant trainingOften similar, requiring mental health or crisis intervention certification
Work EnvironmentRemote, non-emergency, supportive conversationsRemote, emergency or urgent crisis intervention
Employer & Industry UsageNon-profit organizations, mental health agenciesHotlines, crisis centers, mental health organizations
Search & Comparison IntentSupportive, non-crisis mental health support rolesCrisis intervention, emergency mental health support

Remote Warm Line Counselors provide non-emergency emotional support and mental health assistance, often in a peer or counseling capacity. Remote Crisis Hotline Counselors handle urgent, emergency situations requiring immediate intervention. While both roles require mental health training and are remote, they differ mainly in the urgency and nature of calls handled.

What are the most commonly searched types of Warm Line Counselor jobs in Decatur, GA? The most popular types of Warm Line Counselor jobs in Decatur, GA are:
What are popular job titles related to Remote Warm Line Counselor jobs in Decatur, GA? For Remote Warm Line Counselor jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Warm Line Counselor jobs in Decatur, GA look for? The top searched job categories for Remote Warm Line Counselor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Warm Line Counselor jobs? Cities near Decatur, GA with the most Remote Warm Line Counselor job openings:
Remote Warm Line Counselor jobs near you
Infographic showing various Remote Warm Line Counselor job openings in Decatur, GA as of May 2026, with employment types broken down into 79% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $34,171 per year, or $16.4 per hour.

Financial Counselor I (66839)

ATLANTA GASTRO

Atlanta, GA • On-site, Remote

$18.25 - $23.75/hr

Full-time

Posted 10 days ago

Job description

GENERAL SUMMARY OF DUTIES: Responsible for financially securing patient accounts for endoscopy and hospital procedures and office visits, including verifying benefits, managing referrals and authorizations, and notifying patients of financial responsibility. Responsible for answering internal FC phone line and returning internal FC voicemails.
SUPERVISION RECEIVED: Reports to Financial Counselor Manager
RESPONSIBILIITES
Duties include but are not limited to:
  • Utilizes Greenway and Authorization Worklist to verify and thoroughly document benefits for endoscopy and hospital procedures and manages referrals/authorizations with an average of 23+ verifications per day.
  • Monitors status of pending accounts and notifies appropriate office and managerial staff in the event of a required postponement or cancellation.
  • Maintains an error rate of less than 2% of total volume worked for the previous 2 quarters.
  • Answers the internal FC phone line and assists employees with verification and billing issues
  • Utilizes Greenway and Authorization Worklist to verify and thoroughly document benefits for office visits and manages referrals/authorizations a minimum of 3 days prior to date of service.
  • Works with self-pay patients, patients with large outstanding balances, and patients with large time of service deposits to set up payment plans.
  • Assists Financial Counselor Representative with FC Patient Voicemail and returns patient phone calls in a timely manner.
  • Assists Financial Counselor Representative with OTH-FC Document Import folder.
  • Assists Financial Counselor Representative with FC Patient Portal tasks
  • Works inquires received through FC Patient Voicemail from self-pay patients, patients with large outstanding balances, and patients with large time of service deposits and assists said patients with setting up payment plans.
  • Completes special verification assignments, as assigned.
  • Calculates and notifies patients of payments, outstanding balances, and deposits due.
  • Collects, records, and updates patient demographic and insurance information according to the United Digestive, LLC documentation requirements
  • Accurately provides or counsels patients and/or relatives with pertinent information regarding payment for medical treatment or procedures
  • Has a strong knowledge and understanding of different insurance plans
  • Meets or exceeds quality and productivity standards
  • Answers emails and voicemails in a timely and efficient manner
  • Completes requests for information from other United Digestive, LLC staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
  • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
  • Participates in staff meetings as directed
  • Participates in marketing activities as directed
  • Completes any other duties and/or special projects as assigned

EDUCATION, REQUIRED SKILLS AND EXPERIENCE
High School Diploma or GED required; 3-5 years of insurance verification, prior authorization, and precertification experience in a medical setting, gastroenterology experience preferred. Financial Counselor I must be computer literate, able to type 40 words per minute, and able to operate practice and Microsoft Office applications. Excellent verbal and written skills and attention to detail. Certified Financial Counselor, Certified Patient Account Representative, or similar a plus.
ADDITIONAL SKILLS AND EXPERIENCE
Financial Counselor I must be able to:
  • Possess the ability to assist patients, visitors, co-workers, and physicians with courtesy and respect
  • Display a professional, outgoing, warm, and helpful attitude
  • Possess compassion when assisting people who are ill and need help
  • Plan, prioritize, and complete multiple tasks as delegated by the Department Manager
  • Work under pressure, assess, respond, and communicate issues in a timely manner
  • Communicate clearly and professionally with patients and coworkers via telephone, email, and/or in-person correspondence
  • Interpret and apply clinical and non-clinical best practices

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; Travel within the Metro area required.
DRUG FREE WORKPLACE
United Digestive, LLC is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
United Digestive, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.

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