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Evening Warm Line Counselor Jobs in Decatur, GA (NOW HIRING)

DeKalb Community Service Board

Case Manager

Decatur, GA · On-site

$19.50 - $25.25/hr

... evening and weekend hours will be required, including HSP crisis warm line rotation. Service ... counseling, criminal justice, sociology, or social work). One year of experience in a behavioral ...

dekalbcsb

Case Manager

Decatur, GA

$19.50 - $25.25/hr

... evening and weekend hours will be required, including HSP crisis warm line rotation. Service ... counseling, criminal justice, sociology, or social work). One year of experience in a behavioral ...

dekalbcsb

Case Manager

Decatur, GA · On-site

$19.50 - $25.25/hr

... evening and weekend hours will be required, including HSP crisis warm line rotation. Service ... counseling, criminal justice, sociology, or social work). One year of experience in a behavioral ...

dekalbcsb

Housing Support Case Manager

Decatur, GA · On-site

$20.25 - $24.50/hr

... evening and weekend hours will be required, including HSP crisis warm line rotation * Service ... Bachelor's degree in related field (such as human services, psychology, counseling, criminal ...

Workplace Options

EAP Clinical Counselor

Atlanta, GA · On-site

$57K - $75K/yr

We have a range of day, evening and overnight full-time (40 hour per week) shifts available. What ... emotional support with a warm and empathic approach to people of all ages, cultures, and ...

Workplace Options

EAP Clinical Counselor

Atlanta, GA · On-site

$57K - $75K/yr

We have a range of day, evening and overnight full-time (40 hour per week) shifts available. What ... emotional support with a warm and empathic approach to people of all ages, cultures, and ...

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Evening Warm Line Counselor information

See Decatur, GA salary details

$13

$16

$18

How much do evening warm line counselor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for evening warm line counselor in Decatur, GA is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.60 per hour, depending on experience, location, and employer.

What is an evening warm line counselor?

Evening Warm Line Counselors are mental health professionals or trained peer support specialists who provide non-crisis emotional support to individuals during evening hours, often outside of traditional business times. They offer a listening ear, help callers process their feelings, and may provide information about coping strategies or community resources. The main goal is to support individuals experiencing distress, loneliness, or anxiety, but not in immediate crisis, helping them feel heard and less isolated. Warm lines are typically confidential and free, serving as a preventive measure to reduce the escalation of mental health issues.

What are some typical challenges faced by an evening warm line counselor, and how can they prepare for them?

Evening Warm Line Counselors often encounter callers experiencing loneliness, anxiety, or emotional distress outside of regular office hours. One common challenge is managing high call volumes while providing empathetic, attentive support to each individual. Counselors should be prepared to use strong active listening and de-escalation skills, and maintain self-care routines to prevent burnout. Being familiar with local resources for referrals is also essential, as callers may need additional support beyond the conversation.

What are the key skills and qualifications needed to thrive as an evening warm line counselor, and why are they important?

To thrive as an Evening Warm Line Counselor, you need a background in psychology, social work, or counseling, often supported by relevant certifications or degrees in mental health fields. Familiarity with crisis intervention protocols, call management software, and documentation systems is typically required. Strong active listening, empathy, and emotional resilience are crucial soft skills for supporting callers in distress. These abilities help provide immediate emotional support, ensure caller safety, and contribute to overall mental well-being in a sensitive, after-hours environment.

What is the difference between Evening Warm Line Counselor vs Crisis Hotline Counselor?

AspectEvening Warm Line CounselorCrisis Hotline Counselor
CredentialsTypically requires mental health or counseling certification, relevant trainingOften requires similar certifications, crisis intervention training
Work EnvironmentNon-emergency, supportive calls during evening hours, peer or volunteer-basedEmergency response, urgent calls, often 24/7 availability
Employer & IndustryNonprofit organizations, mental health services, community supportHotlines, mental health agencies, emergency services

Both roles involve providing emotional support, but Evening Warm Line Counselors focus on non-crisis, supportive conversations during evening hours, while Crisis Hotline Counselors handle urgent, emergency situations requiring immediate intervention.

What are the most commonly searched types of Warm Line Counselor jobs in Decatur, GA?

The most popular types of Warm Line Counselor jobs in Decatur, GA are:

What job categories do people searching Evening Warm Line Counselor jobs in Decatur, GA look for?

The top searched job categories for Evening Warm Line Counselor jobs in Decatur, GA are:

Evening Warm Line Counselor jobs near you

Case Manager

Decatur, GA • On-site

DeKalb Community Service Board
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about DeKalb Community Service Boardexternal

$19.50 - $25.25/hr

Other

Posted 29 days ago

Job description

The Housing Support Case Manager will:
  • Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
  • Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
  • Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
  • Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
  • Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
  • Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
  • Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
  • Meet agency productivity standard of 40 billable hours per month.
  • Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
  • Perform additional duties assigned by team lead/program manager/director.

WORKING CONDITIONS
Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service delivery is in-person and via telehealth/telephone. Travel throughout DBHDD Region 3 required. Must have reliable
transportation. Ability to use a computer, telephone, fax, copy and scanning machine. Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver's license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.
MINIMUM QUALIFICATIONS
Bachelor's degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work). One year of experience in a behavioral health setting providing case management/community support service or similar. Or combined equivalent education and experience. Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone. Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community. Must have transportation to and from work, strong interpersonal skills & be a positive team player.

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