Crisis Hotline Jobs in Decatur, GA (NOW HIRING)

Coverage Resident Assistant

Job Description

Agency Mission Statement:                   

In the 21st century, far too many people are trapped in the darkness of sex trafficking and homelessness. Frontline Response is on the frontlines every day rescuing these individuals and preventing the most vulnerable in society, our children, from falling victim. Out of Darkness is a department of Frontline Response. https://frontlineresponse.org/            

Program Description:                    

The goal of Frontline Response’s Anti-Sex Trafficking Department, called Out of Darkness, is to provide holistic, individualized, and trauma-informed care to adult victims of commercial sexual exploitation through a seamless continuum of services, including outreach, jail mentorship, 24- hour hotline services, safe home services, and long-term program placement. Frontline Response is poised to respond to crisis situations, efficiently coordinate the care needed for stabilization, and make connections to long-term care on behalf of victims.

Position:

Coverage Resident Assistant (RA)                    

Oversees specific household operations and resident care during evening/weekend activities in team dynamic.

Minimum Qualifications

Class Summary

This is a full-time position during nights and weekend shifts. This position involves direct care with the residents and is a salaried position. This role reports directly to the Safe Home Manager. The evening hours of this role are 7pm-7am and the weekend hours are 7am-1pm, 1pm-7pm, and 7pm-7am.

Position Specific Duties

➢ Oversee weekend household operations, including:

• ○  Manage weekend activity schedules.

  ○  Lead and facilitate evening groups with residents.
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• ○  Oversee evening/weekend volunteer activities when scheduled.
                      
• ○  Complete appropriate documentation of resident case files and staff communication.                            

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• ○  Report any resident or facility incidents to the SH Manager.
                              
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  ➢  Provide care to residents and make decisions in emergency situations.

  • ○  Responsible for resident care - including medication needs, meals, general health and other needs.                                    

  • ○  Build relationships with residents and encourage growth and goals (in collaboration with the house staff team).                                    
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  • ○  Be present and available for emotional and spiritual encouragement and guidance.                                    
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  • ○  Implement the department’s medical protocol in emergency situations / Conduct ER transportation when needed.
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  • ➢  Complete Intake Procedures
  
  

  • ○  Prepare housing needs for new intake (linens, toiletries, welcome basket).

    ○  Conduct resident intake searches.
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  • ○  Complete intake paperwork and drug screen.
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  • ➢  Enforcement of the department’s rules and regulations with residents and volunteers.

  • ○  Maintain a stable,safe environment and facilitate conflict-resolution while keeping household physical and emotional safety in mind.                                    

    ○  Implement trauma-informed corrective conversations and redirection where needed,
  •  ○  Respond appropriately, with respect and compassion, when enforcing house rules.                                
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  • ➢  Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
    ➢  Maintain Frontline Response core values, policies, and code of conduct.
    ➢  Other duties as assigned by the Safe Home Manager.
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  ➢  Skills                

• ○  Experience working with persons in crisis - remaining calm in intense situations.  
  ○  Ability to to be understanding, sensitive and appropriate.  
  ○  Ability to calmly and maturely approach conflict-resolution.  
  ○  Ability to work in a team environment > nonjudgmental, open and transparent, clear sense of boundaries.   
  ○  A strong sense of and respect for confidentiality with both residents and fellow employees

• ○  Strong understanding and practice of self-care.

• ○  Ability to legally operate a motor vehicle and provide own transportation.○  Understanding of general household tasks - cooking, laundry, etc.

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  •  ➢  PersonalAttributes
            

  • ○  Demonstrate maturity, decisive action, and sound judgement.

    ○  Compassionate with healthy boundaries.

    ○  Trustworthy and demonstrates integrity.

    ○  Patience and calm in stressful situations.
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  • ○  Lovingly intentional in relationships without manipulation.                             

  • ○  Flexibility and humility with responsibilities, expectations, and fellow staff.

    ○  Self aware and intentional with self-care.