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Crisis Hotline Jobs in Decatur, GA (NOW HIRING)

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Provides direct client services including hotline coverage, crisis counseling, information/referrals, victim's compensation assistance, and peer support group. * Responsible for the documentation of ...

... crisis. EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and ... SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact ...

... crisis. EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and ... SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact ...

Crisis Hotline information

See Decatur, GA salary details

$8

$21

$37

How much do crisis hotline jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for crisis hotline in Decatur, GA is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Hotline Counselor, and why are they important?

To thrive as a Crisis Hotline Counselor, you need strong active listening, crisis intervention, and problem-solving skills, often supported by relevant training or a background in psychology, social work, or counseling. Familiarity with call center software, documentation systems, and sometimes certifications such as Applied Suicide Intervention Skills Training (ASIST) are commonly required. Emotional resilience, empathy, and the ability to stay calm under pressure are crucial soft skills for this role. These capabilities ensure effective support for callers in crisis and the timely provision of appropriate resources and interventions.

What is the difference between Crisis Hotline vs Crisis Counselor?

AspectCrisis HotlineCrisis Counselor
CredentialsHigh school diploma or equivalent; training providedOften requires certification or licensure; relevant degrees
Work EnvironmentCall centers, helpline centers, remote or in-personCounseling centers, mental health clinics, hospitals
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare providers, mental health agencies, clinics
Primary FocusProviding immediate emotional support via callsOffering ongoing mental health counseling and therapy

While both roles involve supporting individuals in crisis, a Crisis Hotline typically provides immediate assistance through calls, often with minimal formal credentials. A Crisis Counselor usually offers more in-depth, ongoing mental health support and may require specific certifications or licensure. Both positions are vital in mental health services but differ in scope, training, and work environment.

What is a crisis hotline worker?

A crisis hotline worker is a trained professional or volunteer who provides immediate support, information, and referrals to people experiencing emotional distress, mental health crises, or other urgent situations. They answer calls, texts, or chats from individuals seeking help, listen empathetically, assess the situation, and offer appropriate resources or interventions. Crisis hotline workers play a crucial role in suicide prevention, emotional support, and connecting people to mental health services, often serving as a lifeline during critical moments.

What are some common challenges faced by Crisis Hotline staff, and how are they supported in managing stress or emotional fatigue?

Crisis Hotline staff often encounter emotionally intense situations, including callers in acute distress or crisis. This can lead to compassion fatigue or secondary trauma over time. To help manage these challenges, many organizations provide regular debriefing sessions, access to mental health resources, and ongoing training in self-care and resilience techniques. Team members also typically support each other through peer supervision and collaborative problem-solving, helping to foster a supportive and understanding work environment.
What are the most commonly searched types of Crisis Hotline jobs in Decatur, GA? The most popular types of Crisis Hotline jobs in Decatur, GA are:
What are popular job titles related to Crisis Hotline jobs in Decatur, GA? For Crisis Hotline jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Crisis Hotline jobs in Decatur, GA look for? The top searched job categories for Crisis Hotline jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Crisis Hotline jobs? Cities near Decatur, GA with the most Crisis Hotline job openings:
Infographic showing various Crisis Hotline job openings in Decatur, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,953 per year, or $21.1 per hour.
Violence Prevention Education Coordinator & Victim Advocate

Violence Prevention Education Coordinator & Victim Advocate

REACH of Macon County

Atlanta, GA • On-site

$41K - $47K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

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Job description

Job description:

Violence Prevention Education Coordinator

** Would encourage submission of cover letter to detail any relevant experience in education, classroom management, and/or curriculum development and implementation.

Job Description

Reports To: Assistant Director

Executive Director

Training: 20-hr Crisis Counseling/Dynamics of Domestic Violence and Sexual Assault Training Offered by REACH of Macon County.

Work Schedule: FT with benefits; Monday-Friday 9-5 with some evening/weekend hotline shifts

Job Summary:The Violence Prevention Education Coordinator plays a crucial role in designing, implementing, and evaluating programs aimed at preventing domestic and sexual violence and promoting healthy relationships within communities. This position involves developing educational initiatives, collaborating with community partners, and providing training to empower individuals with knowledge and skills to prevent domestic violence and sexual assault. This position offers opportunities for advancement within the company. 

Project Work Description:

1. Program Development: Design comprehensive violence prevention education programs tailored to diverse audiences, including schools, colleges, workplaces, and community groups.

2. Curriculum Design: Develop age appropriate and culturally sensitive educational materials, workshops, and presentations on topics such as consent, healthy relationships, bystander intervention and sexual and domestic violence prevention.

3. Training Delivery: Conduct interactive training sessions for educators, students, professionals, and community members on violence prevention strategies, risk reduction, and support services.

4. Community Engagement: Establish and maintain partnerships with local organizations, schools, law enforcement agencies, and healthcare providers to coordinate outreach efforts and promote collaboration in addressing domestic and sexual violence.

5. Awareness Campaigns: Organize awareness events, campaigns, and activities to raise public consciousness about the prevalence and impact of sexual violence and the importance of prevention.

6. Data Collection and Analysis: Collect, analyze, and report data on program outcomes, participant feedback, and community needs to inform program improvement and advocacy efforts.

7. Resource Development: Compile and disseminate resources, referrals, and information on support services, legal rights, and reporting options for survivors of domestic violence and sexual assault.

8. Advocacy: Advocates for policy changes and systemic interventions to address the root causes of domestic and sexual assault and enhance community responses and prevention efforts.

  • Provide direct client services including intakes, supportive counseling, accessing needs, information and referrals, goal setting, case management, and some transportation as needed.
  • As needed, assist Court Advocate in providing information, accompaniment, Victim Compensation assistance and other court advocacy duties.
  • Receives training and education to ensure knowledge of best practices in implementing primary prevention strategies.
  • Responsible for documentation of statistics and other necessary programmatic information as requested.
  • Assists in the training and utilization of project volunteers.
  • Provides direct client services including hotline coverage, crisis counseling, information/referrals, victim’s compensation assistance, and peer support group.
  • Responsible for the documentation of client files, statistics, and other necessary programmatic information as requested.
  • Assist with agency outreach campaigns and fundraisers.

Skills/Qualifications:

  • In-depth knowledge of rape culture, gender-based violence dynamics, and intersectionality.
  • Ability to work collaboratively with diverse stakeholders and build partnerships.
  • Demonstrate understanding of trauma-informed practices and survivor-centered approaches.
  • Proficiency in program evaluation, data analysis, and report writing.
  • Sensitivity to the needs and experiences of survivors of sexual and domestic violence.
  • Strong management and leadership skills.
  • Able to work independently
  • Ability to connect and relate to adolescents
  • Comfortable with public speaking
  • Human relations/social service skills a plus
  • Bachelor’s or Master’s Degree in Public Health, Social Work, Psychology, Women’s Studies, Education, or related field a plus.
  • Supportive and understanding of the philosophy and mission of REACH of Macon County.

The Mission of REACH of Macon County is to eradicate domestic violence, sexual assault, and human trafficking crimes in our community through prevention, intervention, and educational services. REACH also takes affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Are you willing to relocation to Macon County, NC? We are unable to accommodate commutes, even from neighboring counties.
  • Do you have experience presenting or speaking to groups (such as students, professionals, or community members)?
  • Do you have experience creating educational materials, workshops, or curricula?
  • Can you create basic graphics using Canva or similar design software?
  • Are you able to provide crisis intervention, hotline coverage, and victim advocacy after training? Hotline coverage includes approximately 7 shifts and does include after hours, weekends, and holidays.

Education:

  • Associate (Required)

Experience:

  • Education or Teaching: 1 year (Preferred)

Location:

  • Franklin, NC 28734 (Preferred)

Work Location: In person

Company Description

REACH of Macon County is a nonprofit organization dedicated to serving survivors of domestic violence, sexual assault, and human trafficking in Macon County, North Carolina. Through emergency shelter, advocacy, prevention education, crisis response, forensic nursing services, and community outreach, REACH works to empower survivors, strengthen families, and create safer communities. Our team is passionate, collaborative, and deeply committed to making a meaningful impact in the lives of those we serve.