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Warm Line Counselor Jobs (NOW HIRING)

Professional Management Enterprises

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Licensed Mental Health Counselor (LMHC)

Indianapolis, IN · Remote

... Line. Counselors ensure safe, effective, and timely care by identifying clinical needs, assessing risk, providing de-escalation, and coordinating warm handoffs to appropriate services. As a core part ...

Bridgeway

Crisis Counselor

Galesburg, IL · On-site

$23/hr

Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ... Coordinate care linkages and warm handoffs to ongoing community behavioral health services.

Broadway

Crisis Counselor

Galesburg, IL · On-site

$23/hr

Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ... Coordinate care linkages and warm handoffs to ongoing community behavioral health services.

Access Services

$18.50/hr

The Teen Talk Lines is a warm line where teens in Montgomery County and Chester County can text or talk on the phone anonymously with a a peer counselor about any problems they are facing, without ...

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$35.5K

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How much do warm line counselor jobs pay per year?

As of Aug 5, 2026, the average yearly pay for warm line counselor in the United States is $62,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What challenges do warm line counselors face and how can they manage them?

Warm Line Counselors often encounter callers experiencing emotional distress or loneliness, which can be emotionally taxing over time. Managing personal boundaries while remaining empathetic is a key challenge. Counselors can address this by practicing active listening, regularly debriefing with supervisors or peers, and utilizing self-care strategies. Many organizations also provide training and support resources to help counselors maintain their well-being and effectiveness in this unique support role.

What skills and qualifications are needed to be a warm line counselor?

To thrive as a Warm Line Counselor, you need a background in mental health or social services, often supported by relevant certifications or lived experience with mental health challenges. Familiarity with phone systems, documentation software, and crisis intervention protocols is typically required. Exceptional listening skills, empathy, and the ability to remain calm under pressure are vital soft skills for this role. These abilities are crucial for providing effective emotional support, de-escalating situations, and connecting callers with appropriate resources.

What is a warm line counselor?

Warm Line Counselors are trained individuals who provide non-crisis emotional support, active listening, and guidance to people experiencing mental health challenges or emotional distress. Unlike crisis hotlines, warm lines are for people who need someone to talk to but are not in immediate danger. Warm Line Counselors help callers manage stress, loneliness, anxiety, and other concerns by offering empathy, resources, and coping strategies. They can also refer callers to further mental health services if needed. The goal is to provide accessible support and prevent escalation to crisis situations.
More about Warm Line Counselor jobs
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
What states have the most Warm Line Counselor jobs? States with the most job openings for Warm Line Counselor jobs include:
What job categories do people searching Warm Line Counselor jobs look for? The top searched job categories for Warm Line Counselor jobs are:
Warm Line Counselor jobs near you
Infographic showing various Warm Line Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $62,532 per year, or $30.1 per hour.

Licensed Mental Health Counselor (LMHC)

Professional Management Enterprises

Indianapolis, IN • Remote

Full-time

Medical, Dental, Vision, Life

Posted 19 days ago

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Job description

The Licensed Behavioral Health Counselor provides clinical triage, crisis assessment, and behavioral health support for members contacting the Clinical Triage Line. Counselors ensure safe, effective, and timely care by identifying clinical needs, assessing risk, providing de-escalation, and coordinating warm handoffs to appropriate services. As a core part of the Clinical Triage Team, counselors ensure each member receives trauma-informed, clinically sound, and least-restrictive support through accurate triage, documentation, and collaboration with internal teams.

Title: Licensed Mental Health Counselor (LMHC)
Location:  Remote
Schedule: Time windows are open, 4, 8, 12-hour shift times available: Part-time positions available.

  • Early Morning
  • Afternoon
  • Weekends
  • Sunday through Saturday – 24/7 Operation


Education/License Requirements:

  • Master’s degree in Social Work, Counseling, Psychology, or a related field required.
  • Active licensure (LCSW, LMHC, LMFT, LCAC, or equivalent) required

 

The duties and responsibilities shall include:

  • Receive inbound calls and establish rapport using therapeutic engagement and approved clinical protocols.
  • Conduct behavioral health screenings and crisis assessments to determine risk level, urgency, and appropriate intervention.
  • Provide de-escalation, emotional support, brief intervention, and safety planning in alignment with
  • Clinical Triage Handbook standards.
  • Complete accurate, timely documentation in the Electronic Client Record and call management systems.
  • Utilize conferencing tools effectively to coordinate real-time interventions with internal teams.
  • Escalate high-risk, unclear, or emergent situations to leadership immediately following safety protocols.
  • Maintain familiarity with program policies, procedures, evidence-based practices, and clinical expectations.
  • Adhere to all privacy, confidentiality, and compliance requirements (HIPAA and agency standards).
  • Collaborate professionally across departments using Shift Chat, Direct Messages, and required communication platforms.
  • Strong interpersonal and verbal communication skills with demonstrated empathy, patience, and professionalism.
  • Ability to multitask effectively while maintaining accuracy in documentation and caller engagement.
  • Comfortable working in a structured, fast-paced, and technology-driven environment.
  • Experience in call center, crisis response, healthcare, or behavioral health intake preferred.

Company Description

Professional Management Enterprises is a minority and veteran owned business that partners with major healthcare providers to find quality employees and thrives on helping people find positions that exceeds their expectations.