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Warm Line Counselor Jobs (NOW HIRING)

Access Services

$18.50/hr

The Teen Talk Lines is a warm line where teens in Montgomery County and Chester County can text or talk on the phone anonymously with a a peer counselor about any problems they are facing, without ...

Bridgeway

Crisis Counselor

Galesburg, IL

$23/hr

Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ... Coordinate care linkages and warm handoffs to ongoing community behavioral health services.

Broadway

Crisis Counselor

Galesburg, IL · On-site

$23/hr

Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ... Coordinate care linkages and warm handoffs to ongoing community behavioral health services.

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How much do warm line counselor jobs pay per year?

As of Jun 15, 2026, the average yearly pay for warm line counselor in the United States is $62,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are some common challenges Warm Line Counselors face during their shifts, and how can they effectively manage them?

Warm Line Counselors often encounter callers experiencing emotional distress or loneliness, which can be emotionally taxing over time. Managing personal boundaries while remaining empathetic is a key challenge. Counselors can address this by practicing active listening, regularly debriefing with supervisors or peers, and utilizing self-care strategies. Many organizations also provide training and support resources to help counselors maintain their well-being and effectiveness in this unique support role.

What are the key skills and qualifications needed to thrive as a Warm Line Counselor, and why are they important?

To thrive as a Warm Line Counselor, you need a background in mental health or social services, often supported by relevant certifications or lived experience with mental health challenges. Familiarity with phone systems, documentation software, and crisis intervention protocols is typically required. Exceptional listening skills, empathy, and the ability to remain calm under pressure are vital soft skills for this role. These abilities are crucial for providing effective emotional support, de-escalating situations, and connecting callers with appropriate resources.

What are Warm Line Counselors?

Warm Line Counselors are trained individuals who provide non-crisis emotional support, active listening, and guidance to people experiencing mental health challenges or emotional distress. Unlike crisis hotlines, warm lines are for people who need someone to talk to but are not in immediate danger. Warm Line Counselors help callers manage stress, loneliness, anxiety, and other concerns by offering empathy, resources, and coping strategies. They can also refer callers to further mental health services if needed. The goal is to provide accessible support and prevent escalation to crisis situations.
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Warm Line Counselor jobs near you
Peer Support/Teen Talk Line Internship: Fall 2026/Spring 2027

Peer Support/Teen Talk Line Internship: Fall 2026/Spring 2027

Access Services

Plymouth Meeting, PA • On-site

$14.75 - $19/hr

Other

Posted 5 days ago

Job description

Access Services is seeking kind and hardworking Bachelors or Masters level students to join our Peer Support and Teen Talk Line program, for an in-office position in Plymouth Meeting, PA. We are looking for students to complete an internship over the course of two semesters, ranging from Fall 2026 to Spring 2027. This internship will be offered to those students seeking school credit.
The Peer Support Talk Line is a warm line where adults in Montgomery County can text or talk on the phone anonymously with a peer counselor about any problems they are facing, without fear of judgment. Our peers are standing by to provide a listening ear and any advice that may be helpful.
An intern on PSTL/TTL is trained to be able to jump in and support the lines. Depending on their interest level and volume of the line, they are also able to help with other creative projects.
Interns get a lot of 1:1 experience with individuals and develop their active listening and engagement skills.
Visit our Facebook page to get a glimpse of what we do!
https://www.facebook.com/peersupportandteentalklin...
Work Schedule: The warmlines are open from 1-9pm daily.
  • 15-20 hours/week are required; available internship hours range from 1pm-9pm, 7 days a week.

*Please note that this is not a remote position*
Requirements
  • Students pursuing their Master's degree are preferred; students pursuing their bachelor's degree may be considered.
  • The intern must be a student who receives school credit for this internship.
  • The intern must have personal lived experience with mental health challenges and a passion for mental health work.
  • The intern must be over 18.

Key Responsibilities of Intern:
  • Answer telephone calls and text messages, exhibiting empathy and active listening skills
  • Complete daily logs and required documentation in a timely manner
  • Communicate with supervisors effectively, accurately, and in a timely manner
  • As needed, offer support to individuals developing recovery/WRAP plans
  • Maintain regular and predictable attendance
  • Ensure own proper conduct and fair representation of Access Services
  • As needed, respond to teens reaching out on the Teen Talk Line

Knowledge, Skills, Abilities, and Experience:
  • Required: Must have personal lived experience with mental health challenges
  • Ability to communicate effectively and efficiently.
  • Ability to work independently and as part of a team.
  • Ability to use technology platforms to complete work as directed.
  • Ability to maintain a consistent schedule, and be dependable.
  • Be warm when responding to callers.
  • Be organized and exhibit professionalism

Required Transportation:
  • A valid US driver's license for at least two years, not including time with permit.
  • No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period.)
  • Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
  • Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Required Clearances, to be completed before first day of internship, including:
  • FBI Clearance
  • DMV Driving History Report
  • PA Criminal Clearance
  • Child Abuse Clearance

* Detailed instructions and guidance regarding the clearance process will be provided directly by Human Resources upon selection. *
Essential Working Conditions/Physical Demands:
  • Work in program sites and the community routinely providing support to clients and use knowledge of mental health systems in the county to connect people with proper support.
  • Work in a standard office environment.
  • Utilize desktop computer equipment daily.
  • Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)

Benefits
  • N/A as this is an unpaid internship

Please review this internship for its academic requirements, weekly hours and schedule, expected internship outcomes, and any travel expectations prior to applying.
*If you're seeking academic credit for an internship, please talk with your school advisor & field placement faculty to ensure this will meet all requirements (ex: task list, supervisor requirements, client facing hours/indirect hours required).*
You may explore all of our internships through this link: Internships

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