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Overnight Warm Line Counselor Jobs (NOW HIRING)

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... overnight and occasionally responding in the field This is a full time position

East House

Awake Overnight Crisis Peer Mentor

Rochester, NY · On-site

$18.25 - $23.75/hr

Awake Overnight Crisis Peer Mentor Rochester, NY ( Description The Overnight Peer Mentor provides ... Respond to warm line calls from individuals in crisis. * Facilitate timely access to services ...

wayside

Residential Counselor - Overnight

Somerville, MA

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Somerville Wayside Youth & Family Support ... Wayside provides a warm work environment with team focused management that places value on healthy ...

wayside

Residential Counselor - Overnight

Somerville, MA

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Somerville Wayside Youth & Family Support ... Wayside provides a warm work environment with team focused management that places value on healthy ...

wayside

Residential Counselor - Overnight

Somerville, MA · On-site

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Somerville Wayside Youth & Family Support ... Wayside provides a warm work environment with team focused management that places value on healthy ...

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How much do overnight warm line counselor jobs pay per hour?

As of May 27, 2026, the average hourly pay for overnight warm line counselor in the United States is $28.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Warm Line Counselor, and why are they important?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.

What unique challenges might I face as an Overnight Warm Line Counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What is an Overnight Warm Line Counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

More about Overnight Warm Line Counselor jobs
What cities are hiring for Overnight Warm Line Counselor jobs? Cities with the most Overnight Warm Line Counselor job openings:
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
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Overnight Warm Line Counselor jobs near you
Infographic showing various Overnight Warm Line Counselor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 57% Full Time, 30% Part Time, 1% Temporary, and 11% Contract. Highlights an 73% Physical, 18% Hybrid, and 9% Remote job distribution, with an average salary of $59,672 per year, or $28.7 per hour.
Crisis Line Counselor I

Crisis Line Counselor I

Pathways Inc.

Ashland, KY

$20/hr

Other

Posted 28 days ago

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs. Compensation: Starting at $18/hour Increase to $20/hour within the first year Schedule: Saturdays, 8:15 PM - 8:45 AM Flexibility to cover additional shifts during staff vacations as needed Position Summary: We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support.

This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses. Key Responsibilities: Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active cases through follow-up Schedule appointments for after-hours callers Accompany Mobile Crisis staff on community-based responses when needed Document all interactions accurately and in a timely manner Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR) Qualifications: High School Diploma or GED (required) Experience in behavioral health, crisis intervention, or call center settings preferred Strong multitasking and communication skills Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus) General knowledge of mental health, substance use, and crisis resources Ability to remain calm in high-stress situations and handle sensitive conversations Must be comfortable working overnight and occasionally responding in the field This is a part time position

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