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Hourly Warm Line Counselor Jobs (NOW HIRING)

Professional Management Enterprises

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Licensed Mental Health Counselor (LMHC)

Indianapolis, IN · Remote

... Line. Counselors ensure safe, effective, and timely care by identifying clinical needs, assessing risk, providing de-escalation, and coordinating warm handoffs to appropriate services. As a core part ...

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Hourly Warm Line Counselor information

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How much do hourly warm line counselor jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for hourly warm line counselor in the United States is $16.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Hourly Warm Line Counselor vs Crisis Hotline Counselor?

AspectHourly Warm Line CounselorCrisis Hotline Counselor
CredentialsTypically requires mental health certification or relevant trainingOften requires similar certifications, such as mental health or counseling credentials
Work EnvironmentRemote or community-based, providing non-emergency emotional supportRemote or call-center setting, handling emergency and urgent calls
Employer & IndustryNon-profit organizations, mental health agenciesNon-profit, government agencies, mental health organizations

Hourly Warm Line Counselors provide non-emergency emotional support, often in a less urgent setting, while Crisis Hotline Counselors handle urgent, emergency calls requiring immediate intervention. Both roles require similar credentials and work in comparable environments, but their primary focus and call urgency differ.

What cities are hiring for Hourly Warm Line Counselor jobs? Cities with the most Hourly Warm Line Counselor job openings:
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
What states have the most Hourly Warm Line Counselor jobs? States with the most job openings for Hourly Warm Line Counselor jobs include:
Hourly Warm Line Counselor jobs near you
Infographic showing various Hourly Warm Line Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,000 per year, or $16.8 per hour.

Licensed Mental Health Counselor (LMHC)

Professional Management Enterprises

Indianapolis, IN • Remote

Full-time

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Job description

The Licensed Behavioral Health Counselor provides clinical triage, crisis assessment, and behavioral health support for members contacting the Clinical Triage Line. Counselors ensure safe, effective, and timely care by identifying clinical needs, assessing risk, providing de-escalation, and coordinating warm handoffs to appropriate services. As a core part of the Clinical Triage Team, counselors ensure each member receives trauma-informed, clinically sound, and least-restrictive support through accurate triage, documentation, and collaboration with internal teams.

Title: Licensed Mental Health Counselor (LMHC)
Location:  Remote
Schedule: Time windows are open, 4, 8, 12-hour shift times available: Part-time positions available.

  • Early Morning
  • Afternoon
  • Weekends
  • Sunday through Saturday – 24/7 Operation


Education/License Requirements:

  • Master’s degree in Social Work, Counseling, Psychology, or a related field required.
  • Active licensure (LCSW, LMHC, LMFT, LCAC, or equivalent) required

 

The duties and responsibilities shall include:

  • Receive inbound calls and establish rapport using therapeutic engagement and approved clinical protocols.
  • Conduct behavioral health screenings and crisis assessments to determine risk level, urgency, and appropriate intervention.
  • Provide de-escalation, emotional support, brief intervention, and safety planning in alignment with
  • Clinical Triage Handbook standards.
  • Complete accurate, timely documentation in the Electronic Client Record and call management systems.
  • Utilize conferencing tools effectively to coordinate real-time interventions with internal teams.
  • Escalate high-risk, unclear, or emergent situations to leadership immediately following safety protocols.
  • Maintain familiarity with program policies, procedures, evidence-based practices, and clinical expectations.
  • Adhere to all privacy, confidentiality, and compliance requirements (HIPAA and agency standards).
  • Collaborate professionally across departments using Shift Chat, Direct Messages, and required communication platforms.
  • Strong interpersonal and verbal communication skills with demonstrated empathy, patience, and professionalism.
  • Ability to multitask effectively while maintaining accuracy in documentation and caller engagement.
  • Comfortable working in a structured, fast-paced, and technology-driven environment.
  • Experience in call center, crisis response, healthcare, or behavioral health intake preferred.

Company Description

Professional Management Enterprises is a minority and veteran owned business that partners with major healthcare providers to find quality employees and thrives on helping people find positions that exceeds their expectations.