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Weekend Warm Line Counselor Jobs (NOW HIRING)

Bridgeway

Crisis Counselor

Galesburg, IL

$23/hr

Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ... Coordinate care linkages and warm handoffs to ongoing community behavioral health services.

Broadway

Crisis Counselor

Galesburg, IL · On-site

$23/hr

Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ... Coordinate care linkages and warm handoffs to ongoing community behavioral health services.

Opportunityalliance

$23/hr

Weekend; Friday - Monday, 10 hour shifts Various schedules available and will be discussed in the ... warm line volunteer, residential care, case management, special education or work with people with ...

Access Services

$18.50/hr

The Teen Talk Lines is a warm line where teens in Montgomery County and Chester County can text or talk on the phone anonymously with a a peer counselor about any problems they are facing, without ...

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Weekend Warm Line Counselor information

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How much do weekend warm line counselor jobs pay per year?

As of Jul 13, 2026, the average yearly pay for weekend warm line counselor in the United States is $62,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are Weekend Warm Line Counselors?

Weekend Warm Line Counselors are trained professionals or volunteers who provide non-emergency emotional support, active listening, and guidance to individuals experiencing distress, loneliness, or mental health challenges during weekends. Unlike crisis hotlines, warm lines are intended for people who need someone to talk to before a situation escalates to a crisis. These counselors offer a compassionate ear, share coping strategies, and provide information about community resources, helping callers feel supported and understood during difficult times.

What is the difference between Weekend Warm Line Counselor vs Crisis Hotline Counselor?

AspectWeekend Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require certification in mental health or counselingHigh school diploma or equivalent; often requires crisis intervention training or certification
Work EnvironmentNon-emergency, peer or volunteer-based support calls during weekendsEmergency response calls, often 24/7, providing immediate crisis intervention
Employer & Industry UsageNonprofit organizations, mental health agencies, community support programsHotlines operated by mental health agencies, hospitals, or crisis centers

The Weekend Warm Line Counselor provides non-emergency emotional support during weekends, focusing on peer support and mental wellness. In contrast, the Crisis Hotline Counselor handles urgent, emergency calls requiring immediate crisis intervention. Both roles require similar certifications and work in related environments, but their primary functions and urgency levels differ.

What are the key skills and qualifications needed to thrive as a Weekend Warm Line Counselor, and why are they important?

To thrive as a Weekend Warm Line Counselor, you need a background in mental health or social services, strong listening skills, and typically a relevant degree or certification in counseling or social work. Familiarity with crisis intervention techniques, call center software, and documentation systems is often required. Compassion, patience, and excellent communication are vital soft skills for effectively supporting callers facing emotional distress. These skills and qualities help ensure callers receive empathetic, timely, and effective support during critical moments.

What are some common challenges faced by Weekend Warm Line Counselors, and how can they be managed?

Weekend Warm Line Counselors often encounter callers experiencing emotional distress or loneliness, especially during off-hours when traditional support services may be unavailable. Managing high call volumes and providing empathetic, nonjudgmental support can be challenging, particularly when callers present with complex or recurring issues. Building strong active listening skills, maintaining professional boundaries, and utilizing team debriefings or supervision are effective ways to manage these challenges. Additionally, counselors typically collaborate with supervisors and peers during shift check-ins to ensure support and share best practices.
What cities are hiring for Weekend Warm Line Counselor jobs? Cities with the most Weekend Warm Line Counselor job openings:
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
What states have the most Weekend Warm Line Counselor jobs? States with the most job openings for Weekend Warm Line Counselor jobs include:
Weekend Warm Line Counselor jobs near you
Crisis Line Counselor-Remote (for Texas residents only)

Crisis Line Counselor-Remote (for Texas residents only)

The Harris Center for Mental Health and IDD

Houston, TX • On-site, Remote

$19.75 - $25.50/hr

Full-time

Retirement, PTO

Re-posted 14 days ago

The Harris Center for Mental Health and IDD rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Crisis Line Counselor to join our team! This is a job where you will gain invaluable skills in the field of mental health and know that every shift you work, you will have made a difference in someone's life. The Harris Center Crisis Line is dedicated to serving people experiencing a mental health or intellectual/developmental disability crisis in our community 24/7/365. Crisis Line Counselors provide immediate intervention and de-escalation to help prevent harm to self or others, work collaboratively with the person in need to create coping and safety strategies, and connect to appropriate levels of care when necessary. Crisis Line Counselors do this work by creating a safe and nonjudgmental space for people in crisis to tell their story, help break down problems in to smaller, more manageable components, and offer hope. The Harris Center Crisis Line answers not only the Harris Center Crisis Line, but also serves as the Crisis Line for several other Local Mental Health Authority's in the state of Texas and is the regional hub for the 988 Suicide & Crisis Lifeline.
Your role in action:
  • Be ready and available to take calls during an assigned shift.
  • Provide good contact to the caller by building connection, rapport, and being empathetic.
  • Utilizes active listening skills and the crisis intervention model.
  • Accurately and thoroughly assesses appropriate calls using the Crisis Line Comprehensive Framework tool.
  • Works collaboratively with the caller on their problem and providing an opportunity for the caller to explore and brainstorm options.
  • Offers thorough and appropriate use and explanation of resources and referrals based on the call type and framework.
  • Handling calls and follow-up calls throughout the shift.
  • Completing thorough documentations while on calls and briefly after calls.
  • Making timely referrals as needed.

What qualifications you will need:
Education:
  • Bachelor's degree required.

Experience:
  • Customer service experience, preferably phone related preferred.
  • Be able to attend and successfully complete 200 plus hours of training. Training covers telephonic customer service, Crisis Intervention Theory, Listening Skills, Call Management skills, Mental Health Issues, Intellectual Developmental Disability Issues, Suicide and Homicide Risk Assessments, The Harris Center Services and Programs, Community Resources, and Partnership information.

Knowledge, Skills & Abilities:
  • Critical Thinking and Problem Solving Skills.
  • Typing at minimum of 40 wpm.
  • Ability to navigate several computer systems simultaneously.

Remote Qualifications:
  • Must have reliable, high-speed internet that can be directly connected to via ethernet cable.
  • Must have a private, quiet space that recreates an office environment free from distractions and members of the household.
  • Can not provide family or childcare during work hours.

About us:
The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.
What else you should know:
  • This posting is associated with position #s 7824, 760113, 70081, 7691 & 70077
  • Shifts: evening and late evening shifts that include weekends.

What we have to offer:
The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.
Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.

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