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Weekend Warm Line Counselor Jobs (NOW HIRING)

Volare Health LLC

Weekend Receptionist

Slidell, LA · On-site

$11 - $13/hr

We welcome our residents, their families, and our staff with warm hearts. We are seeking a ... Answer multiple-line telephones. * Greet the public, may assist with marketing. * May assist with ...

Life Surge

Impact Counselor

Palmetto, FL · On-site

Confident, warm, and professional phone presence. * Highly organized, adaptable, and motivated by ... Willingness to work evenings and weekends when needed in rotation. If you love building connections ...

Volare Health LLC

Weekend Receptionist

Slidell, LA

$11 - $13/hr

We welcome our residents, their families, and our staff with warm hearts. We are seeking a ... Answer multiple-line telephones. * Greet the public, may assist with marketing. * May assist with ...

Main Line Health

Hospice Pastoral Counselor

Radnor, PA · On-site

Why work as a Hospice Pastoral Counselor with Main Line Health? * Make an Impact! The Hospice and ... Position: Hospice Pastoral Counselor Shift: Full Time; 8:30 am to 5:00 pm; every 6th weekend ...

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Weekend Warm Line Counselor information

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$35.5K

$62.5K

$102K

How much do weekend warm line counselor jobs pay per year?

As of Jul 16, 2026, the average yearly pay for weekend warm line counselor in the United States is $62,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are Weekend Warm Line Counselors?

Weekend Warm Line Counselors are trained professionals or volunteers who provide non-emergency emotional support, active listening, and guidance to individuals experiencing distress, loneliness, or mental health challenges during weekends. Unlike crisis hotlines, warm lines are intended for people who need someone to talk to before a situation escalates to a crisis. These counselors offer a compassionate ear, share coping strategies, and provide information about community resources, helping callers feel supported and understood during difficult times.

What is the difference between Weekend Warm Line Counselor vs Crisis Hotline Counselor?

AspectWeekend Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require certification in mental health or counselingHigh school diploma or equivalent; often requires crisis intervention training or certification
Work EnvironmentNon-emergency, peer or volunteer-based support calls during weekendsEmergency response calls, often 24/7, providing immediate crisis intervention
Employer & Industry UsageNonprofit organizations, mental health agencies, community support programsHotlines operated by mental health agencies, hospitals, or crisis centers

The Weekend Warm Line Counselor provides non-emergency emotional support during weekends, focusing on peer support and mental wellness. In contrast, the Crisis Hotline Counselor handles urgent, emergency calls requiring immediate crisis intervention. Both roles require similar certifications and work in related environments, but their primary functions and urgency levels differ.

What are the key skills and qualifications needed to thrive as a Weekend Warm Line Counselor, and why are they important?

To thrive as a Weekend Warm Line Counselor, you need a background in mental health or social services, strong listening skills, and typically a relevant degree or certification in counseling or social work. Familiarity with crisis intervention techniques, call center software, and documentation systems is often required. Compassion, patience, and excellent communication are vital soft skills for effectively supporting callers facing emotional distress. These skills and qualities help ensure callers receive empathetic, timely, and effective support during critical moments.

What are some common challenges faced by Weekend Warm Line Counselors, and how can they be managed?

Weekend Warm Line Counselors often encounter callers experiencing emotional distress or loneliness, especially during off-hours when traditional support services may be unavailable. Managing high call volumes and providing empathetic, nonjudgmental support can be challenging, particularly when callers present with complex or recurring issues. Building strong active listening skills, maintaining professional boundaries, and utilizing team debriefings or supervision are effective ways to manage these challenges. Additionally, counselors typically collaborate with supervisors and peers during shift check-ins to ensure support and share best practices.
What cities are hiring for Weekend Warm Line Counselor jobs? Cities with the most Weekend Warm Line Counselor job openings:
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
What states have the most Weekend Warm Line Counselor jobs? States with the most job openings for Weekend Warm Line Counselor jobs include:
Weekend Warm Line Counselor jobs near you
Awake Overnight Crisis Peer Mentor

Awake Overnight Crisis Peer Mentor

East House

Rochester, NY • On-site

$19 - $19.50/hr

Full-time

Re-posted 19 days ago

Job description

The Overnight Peer Mentor provides awake overnight peer support and supervision to ensure the safety and security of the environment. This role is integral in supporting guests in their recovery process, maintaining a safe and clean environment, and coordinating effectively with other program staff.
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East
House considers factors such as (but not limited to) scope and responsibilities of the position,
candidate's work experience, education/training, key skills, internal peer equity, as well as, market
and organizational considerations when extending an offer. The hiring process for this position may
require a criminal background check and/or motor vehicle records check. Any verbal or written offer
made is contingent on satisfactory results, as determined by Human Resources.
Key Responsibilities:
Guest Support in Recovery:
  • Assist guests in articulating and achieving their recovery goals.
  • Identify and help remove barriers to community integration.
  • Provide appropriate interventions based on guests' goals.
  • Observe and document guests' progress towards meeting objectives.
  • Communicate effectively with other Program staff to integrate guest services.

Maintaining Safety:
  • Monitor the environment regularly to ensure the safety of guests and the facility.
  • Respond immediately to crises and emergencies in accordance with organizational policies and procedures.
  • Identify and communicate concerns regarding guest statements or behaviors to appropriate program staff.

Coordinated Guest Support:
  • Respond to warm line calls from individuals in crisis.
  • Facilitate timely access to services through check-in and check-out activities.
  • Provide role modeling and demonstrate effective coping techniques and self-help strategies to guests.

Facility Maintenance and Support:
  • Perform regular light housekeeping and restocking of the facility.
  • Provide clerical support, including making copies, setting up files or folders, as directed by the immediate supervisor.
  • Prepare household supply inventory as directed.

Documentation:
  • Maintain documentation to the standards defined by regulators, funders, and organizational policies.
  • Perform chart audits as assigned by the immediate supervisor.

Requirements
Position Qualifications:
Minimum Education & Experience:
  • High school diploma or GED.
  • Previous experience in a Peer role preferred.
  • Valid NYS Drivers License

Licensure/Certifications:
  • Peer Certification preferred (provisional and/or permanent). If not currently certified, the employee will obtain certification (provisional and/or permanent) within 18 months of hire.

Other Skills/Knowledge/Experience:
  • Past or present consumer of mental health and/or chemical addiction services, with the ability to relate to others currently using those services.
  • Demonstrated skills in effective oral and written communication and the ability to work cooperatively with culturally diverse guests, staff, and community representatives.
  • Ability to work independently.
  • Basic computer literacy, including the ability to perform basic searches online, use email, and make simple edits to documents.
  • Basic Microsoft Word skills, including the ability to produce basic business letters and simple tables and charts, check spelling, set tabs, change page orientation, sort, save, open, and organize electronic files.
  • Knowledge of and ability to apply person-centered practices.

Physical/Mental Demands:
  • Frequently requires sitting, handling objects and paperwork, working with a computer, and communicating with others verbally and in writing.
  • Occasional lifting of up to 30 lbs., walking, climbing stairs, standing, and reaching.
  • Finger dexterity sufficient to operate a telephone and computer keyboard.
  • Hearing ability to hear normal conversation.
  • Visual ability to read documents and a computer screen.
  • Ability to read and interpret policies, procedures, and various other information.
  • Ability to maintain emotional control under stressful situations.

Working Conditions:
  • Traditional household environment.
  • Responds to crises during on-duty hours.
  • Must be available to work weekends, some evenings, and holidays.

Reasonable Accommodation
East House provides reasonable accommodations to applicants with disabilities under the
Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar
applicable law. If you need reasonable accommodation for any part of the application and hiring
process, please contact the Human Resources office at 585-238-4800 or email your request to HRTeam@easthouse.org. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
EEO Statement
East House provides equal opportunity to all qualified individuals and does not discriminate on the
basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender
identity, gender expression, national origin, veteran status or disability, or any other protected
statuses in its hiring, promotions, and other employment activities.
Salary Description
$19.00-$19.50

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