On Call Warm Line Counselor Jobs (NOW HIRING)

Job Description: Primary Function Provide comprehensive clinical assessments and treatment services for patients with behavioral health and substance abuse disorders who are Eastern Band of the Cherokee Indian (EBCI) and Indian Health Service (IHS) eligible. Provide clinical screening and comprehensive clinical assessment, treatment plan development, and provision of individual, group and family therapy using evidence-based models. Employee will also provide walk-in assessment, emergency, crisis intervention, consultation and education services as needed. Serve individuals in various locations in the community as assigned. If assigned to a specific population or agency location, the employee will follow policies and procedures developed for that unit. This position will primarily serve children and families but may see adults. Direct Service Duties Provide direct clinical services to EBCI and other eligible persons in all approved locations, including the hospital, child outpatient office, Graham and Cherokee County offices, as well as other satellite locations. Clinical services offered will include the following: Comprehensive Clinical Assessment – The CCA is a term used to include a number of assessments and evaluations that are administered based on the patient's clinical presentation. Some of the elements of the CCA are general health and behavioral health history, bio-psycho-social history, description of current challenges, strengths, recommendations for services, clinical summary of information/data gathered about the patient, as well as other needed dimensions of the patient’s life. Person Centered Treatment Planning – The Planning process will include the patient, and they should be the ones guiding the session. Additionally, it will include input from family members and community supports whenever possible. The planning process will be based on clearly defined problems and needs. The goals in the plan should be based on patients’ needs, strengths, and limitations. Additionally, goals should be specific, measurable, achievable, realistic, and time-limited Individual Therapy – Therapy sessions will utilize currently accepted models, theories, and/or approaches to therapy. Family Therapy – Whenever possible, as much of the patient’s family will be involved in Family Therapy regularly as part of the patient’s treatment. Group Therapy – When appropriate and available, the patient will attend group sessions. Group sessions can be accessed in conjunction with and/or replace Individual Therapy, dependent on the patient’s clinical needs. Crisis Services – Crisis Services are offered through an On-call warm line. The patient will be informed of the number to the warm line. Therapist will share the responsibility of staffing the warm line. Referral to clinical services outside of Analenisgi – If/when the patient has needs that are not offered or currently available at Analenisgi, the clinician will support the individual in receiving the needed service by referring them to an agency that offers the service. Collaborate with treatment teams, medical staff, and other health professionals to determine the patients’ needs and resources (including both family and community). Ensure interdisciplinary teams stay informed of changing therapeutic needs relating to their involvement with the client. Ensure documentation of all treatment and clinically significant events in the Electronic Health Record as prescribed by CIHA policies and procedures and quality assurance standards. Collaborate with other professionals and agencies to develop a viable therapeutic team network to facilitate patient care, discharge, and follow-up. Adhere to all applicable confidentiality policies, procedures, and practices for the maintenance and release of patient records. Responsible for completion of intake forms, identification of community resources, patient assessment, provision and coordination of supportive services, and patient advocacy. Follows the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices, including EBCI, CIHA, IHS, DHHS, HIPAA, CFR 42, or other licensing bodies. Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of patient data, and formulating changes to the treatment plan. Assists in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations. Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommends corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery. Participates in the provision of periodic in-service training for non-health care practitioner members of the clinical and administrative staff on subjects pertaining to clinical and case management services. This shall include responsibility for developing and implementing psycho educational programs, community relations, and information and referral. Participate in community planning and implementation of programs to help resolve such complex issues as improving the coordination of services. Represents the CIHA Analenisgi at regular team meetings for progress review and during emergency meetings dealing with high-risk situations. Provides written, telephone, and face-to-face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies. Regular progress reports are required for communicating with the court and judicial supervisors. Represents the Analenisgi Center at regular team meetings for progress review and during emergency meetings dealing with high-risk situations. Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops. Present an overview of training to the team. Provides clinical care and support to identified patients in the other departments at Cherokee Indian Hospital. Learn and effectively utilize an electronic medical record and other software required for operation in the CIHA system. Provides crisis response to the CIHA Emergency Department as needed. Adhere to ASAM, LOCUS, CALOCUS, or other appropriate criteria when referring a client to the level of care recommended. Assists with observed urine drug screens as outlined in Analenisgi's policies and procedures. Provides written, telephone, and face-to-face consultation services to various persons and organizations that affect the patient. These include home, residential setting, schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies. Regular progress reports are required for communicating with the court and judicial supervisors. Represents the Analenisgi Center at regular team meetings for progress review and during emergency meetings dealing with high-risk situations. This position is expected to provide sufficient billable/reimbursable services to achieve the productivity standard established for this position. Assists in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations. Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommend corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery. Ensure knowledge or efforts to understand the strengths and challenges of those served. Operate in a support role as assigned in the Beauty for Ashes program and services Other duties as assigned. Education/Experience/Qualifications Required Master’s Degree in the behavioral health field, such as Social Work, Psychology, Marriage & Family Therapy, or Counseling, required. Degree must be obtained from an accredited university that is accepted by the appropriate licensing agencies in NC. NC license LCSW, LPP, LCMHC, or LMFT. A provisional or associate license may be accepted. Must be approved for and maintain medical credentialing, upon hire; and Must possess a valid driver's license. Preferred Specific experience working with Native Americans. Job Knowledge Knowledge of individual, group, and couples/family modalities with expertise in crisis intervention with individuals and families experiencing acute episodes of distress. Ability to ascertain the potential lethality of a situation and respond and refer accordingly. Ability to learn computerized treatment systems such as the Electronic Medical Record, RPMS and ability to maintain records and files manually and on the computer. Displays originality and initiative to complete daily performance of tasks. Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems. Knowledge of a wide range of medical, behavioral, and psychosocial problems and their treatment. Knowledge of governmental and private organizations and resources in the community. Knowledge of the laws, regulations, and policies that govern the program. Knowledge of medical terminology, disease processes, and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis. Knowledge of substance abuse to include diagnostic criteria for abuse, dependence, intoxication and withdrawal of all drug classifications, methods of evaluation and assessment, impact of behavioral health issues on patients ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients. Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of patient's problems. Willingness to learn more about Cherokee culture/population and to have considerations for this when identified. Ability to establish and maintain effective working relationships with members on their caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Complexity of Duties This position is responsible for assisting in maximizing the available resources to meet the behavioral health needs of the community. Must have the ability to interpret policy, laws, and regulations to make decisions when a precedent is not available. Duties require the application of clinical judgment and problem-solving skills in order to be effective. Judgment often involves decisions that may have life-or-death consequences. Supervision Received Works under the direct guidance of the Family Safety Supervisor, where responsibilities and assignments are often broadly defined. Position must demonstrate considerable initiative and ability to work independently within applicable licensing regulations, where latitude for creative thinking, initiative, and discretion is given to achieve department goals and objectives. Position must communicate effectively with supervisor to ensure alignment with organizational goals, mission, vision, and values. Responsibility for Accuracy Failure to provide adequate clinical services or to properly manage and direct activities could result in poor client outcomes, delays in patient treatment, and negative patient and community relations. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. The accuracy of data and research is critical in the allocation of tribal resources. The employee is responsible for adhering to the policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for the tribe, or serious health risks to patients. Contacts with Others Interacts frequently with coworkers, hospital staff, patients, stakeholders, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families. Confidential Data The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safeguard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, and other federal law requirements. Violations of confidentiality regulations may result inter-disciplinary action and other action as allowed by federal regulations. Mental/Visual/Physical Job duties can be mentally and emotionally stressful at times, given the complexity of the duties, management and supervision of staff, and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods. Some physical exertion and stamina is required, such as those required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs. Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time). Weight lifted or force exerted: none. Special vision requirem