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Remote Warm Line Counselor Jobs (NOW HIRING)

Solari

Peer Support Specialist - Remote

Denver, CO · Remote

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (2 ... Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line ...

Solari

Peer Support Specialist - Remote

Denver, CO · On-site +1

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (2 ... Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line ...

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How much do remote warm line counselor jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote warm line counselor in the United States is $16.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Remote Warm Line Counselor vs Remote Crisis Hotline Counselor?

AspectRemote Warm Line CounselorRemote Crisis Hotline Counselor
Required CredentialsTypically mental health certification or relevant trainingOften similar, requiring mental health or crisis intervention certification
Work EnvironmentRemote, non-emergency, supportive conversationsRemote, emergency or urgent crisis intervention
Employer & Industry UsageNon-profit organizations, mental health agenciesHotlines, crisis centers, mental health organizations
Search & Comparison IntentSupportive, non-crisis mental health support rolesCrisis intervention, emergency mental health support

Remote Warm Line Counselors provide non-emergency emotional support and mental health assistance, often in a peer or counseling capacity. Remote Crisis Hotline Counselors handle urgent, emergency situations requiring immediate intervention. While both roles require mental health training and are remote, they differ mainly in the urgency and nature of calls handled.

What are some common challenges faced by Remote Warm Line Counselors and how can they be managed?

Remote Warm Line Counselors often encounter challenges such as maintaining clear communication without visual cues, managing confidentiality in a home setting, and handling a high volume of calls during peak times. To address these challenges, it’s important to create a quiet, private workspace, continuously develop active listening skills, and use technology effectively for documentation and support. Regular supervision and team check-ins are also vital for emotional support and professional growth, ensuring counselors remain resilient and effective in their roles.

What is a Remote Warm Line Counselor?

A Remote Warm Line Counselor is a trained professional or peer who offers emotional support and active listening over the phone or online to individuals experiencing stress, loneliness, or mild mental health concerns. Unlike crisis hotlines, warm lines are intended for non-emergency situations, providing a safe, confidential space for callers to talk about their feelings and challenges. These counselors work remotely, often from home, and are skilled in empathetic communication, offering guidance, resources, and referrals as needed. Warm line counselors play a crucial role in early intervention and ongoing mental health support, helping individuals feel heard and less isolated.

What are the key skills and qualifications needed to thrive as a Remote Warm Line Counselor, and why are they important?

To thrive as a Remote Warm Line Counselor, you need a background in mental health or peer support, strong active listening skills, and knowledge of crisis intervention techniques, often supported by relevant certifications or training. Familiarity with telecommunication platforms, secure documentation systems, and crisis hotline software is typically required. Compassion, patience, and strong verbal communication distinguish top performers in this role. These skills and qualities are crucial for providing effective emotional support, ensuring caller safety, and maintaining confidentiality in remote, high-stress situations.
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What cities are hiring for Remote Warm Line Counselor jobs? Cities with the most Remote Warm Line Counselor job openings:
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
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What job categories do people searching Remote Warm Line Counselor jobs look for? The top searched job categories for Remote Warm Line Counselor jobs are:
Remote Warm Line Counselor jobs near you
Infographic showing various Remote Warm Line Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,000 per year, or $16.8 per hour.
Crisis Line Counselor-Remote (for Texas residents only)

Crisis Line Counselor-Remote (for Texas residents only)

The Harris Center for Mental Health and IDD

Houston, TX • On-site, Remote

$19.75 - $25.50/hr

Full-time

Retirement, PTO

Posted 14 days ago

The Harris Center for Mental Health and IDD rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Crisis Line Counselor to join our team! This is a job where you will gain invaluable skills in the field of mental health and know that every shift you work, you will have made a difference in someone's life. The Harris Center Crisis Line is dedicated to serving people experiencing a mental health or intellectual/developmental disability crisis in our community 24/7/365. Crisis Line Counselors provide immediate intervention and de-escalation to help prevent harm to self or others, work collaboratively with the person in need to create coping and safety strategies, and connect to appropriate levels of care when necessary. Crisis Line Counselors do this work by creating a safe and nonjudgmental space for people in crisis to tell their story, help break down problems in to smaller, more manageable components, and offer hope. The Harris Center Crisis Line answers not only the Harris Center Crisis Line, but also serves as the Crisis Line for several other Local Mental Health Authority's in the state of Texas and is the regional hub for the 988 Suicide & Crisis Lifeline.
Your role in action:
  • Be ready and available to take calls during an assigned shift.
  • Provide good contact to the caller by building connection, rapport, and being empathetic.
  • Utilizes active listening skills and the crisis intervention model.
  • Accurately and thoroughly assesses appropriate calls using the Crisis Line Comprehensive Framework tool.
  • Works collaboratively with the caller on their problem and providing an opportunity for the caller to explore and brainstorm options.
  • Offers thorough and appropriate use and explanation of resources and referrals based on the call type and framework.
  • Handling calls and follow-up calls throughout the shift.
  • Completing thorough documentations while on calls and briefly after calls.
  • Making timely referrals as needed.

What qualifications you will need:
Education:
  • Bachelor's degree required.

Experience:
  • Customer service experience, preferably phone related preferred.
  • Be able to attend and successfully complete 200 plus hours of training. Training covers telephonic customer service, Crisis Intervention Theory, Listening Skills, Call Management skills, Mental Health Issues, Intellectual Developmental Disability Issues, Suicide and Homicide Risk Assessments, The Harris Center Services and Programs, Community Resources, and Partnership information.

Knowledge, Skills & Abilities:
  • Critical Thinking and Problem Solving Skills.
  • Typing at minimum of 40 wpm.
  • Ability to navigate several computer systems simultaneously.

Remote Qualifications:
  • Must have reliable, high-speed internet that can be directly connected to via ethernet cable.
  • Must have a private, quiet space that recreates an office environment free from distractions and members of the household.
  • Can not provide family or childcare during work hours.

About us:
The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.
What else you should know:
  • This posting is associated with position #s 7824, 760113, 70081, 7691 & 70077
  • Shifts: evening and late evening shifts that include weekends.

What we have to offer:
The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.
Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.

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