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Remote Warm Line Counselor Jobs in Seattle, WA (NOW HIRING)

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

... Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time Fully Remote (WA, AZ, OH, TX) ... Agency Affiliated Counselor (AAC) credential required by the end of the probationary period

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Remote Warm Line Counselor information

See Seattle, WA salary details

$15

$19

$21

How much do remote warm line counselor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote warm line counselor in Seattle, WA is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $20.53 per hour, depending on experience, location, and employer.

What is the difference between Remote Warm Line Counselor vs Remote Crisis Hotline Counselor?

AspectRemote Warm Line CounselorRemote Crisis Hotline Counselor
Required CredentialsTypically mental health certification or relevant trainingOften similar, requiring mental health or crisis intervention certification
Work EnvironmentRemote, non-emergency, supportive conversationsRemote, emergency or urgent crisis intervention
Employer & Industry UsageNon-profit organizations, mental health agenciesHotlines, crisis centers, mental health organizations
Search & Comparison IntentSupportive, non-crisis mental health support rolesCrisis intervention, emergency mental health support

Remote Warm Line Counselors provide non-emergency emotional support and mental health assistance, often in a peer or counseling capacity. Remote Crisis Hotline Counselors handle urgent, emergency situations requiring immediate intervention. While both roles require mental health training and are remote, they differ mainly in the urgency and nature of calls handled.

What are some common challenges faced by remote warm line counselors and how can they be managed?

Remote Warm Line Counselors often encounter challenges such as maintaining clear communication without visual cues, managing confidentiality in a home setting, and handling a high volume of calls during peak times. To address these challenges, it’s important to create a quiet, private workspace, continuously develop active listening skills, and use technology effectively for documentation and support. Regular supervision and team check-ins are also vital for emotional support and professional growth, ensuring counselors remain resilient and effective in their roles.

What is a remote warm line counselor?

A Remote Warm Line Counselor is a trained professional or peer who offers emotional support and active listening over the phone or online to individuals experiencing stress, loneliness, or mild mental health concerns. Unlike crisis hotlines, warm lines are intended for non-emergency situations, providing a safe, confidential space for callers to talk about their feelings and challenges. These counselors work remotely, often from home, and are skilled in empathetic communication, offering guidance, resources, and referrals as needed. Warm line counselors play a crucial role in early intervention and ongoing mental health support, helping individuals feel heard and less isolated.

What are the key skills and qualifications needed to thrive as a remote warm line counselor?

To thrive as a Remote Warm Line Counselor, you need a background in mental health or peer support, strong active listening skills, and knowledge of crisis intervention techniques, often supported by relevant certifications or training. Familiarity with telecommunication platforms, secure documentation systems, and crisis hotline software is typically required. Compassion, patience, and strong verbal communication distinguish top performers in this role. These skills and qualities are crucial for providing effective emotional support, ensuring caller safety, and maintaining confidentiality in remote, high-stress situations.
What are popular job titles related to Remote Warm Line Counselor jobs in Seattle, WA? For Remote Warm Line Counselor jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Warm Line Counselor jobs in Seattle, WA look for? The top searched job categories for Remote Warm Line Counselor jobs in Seattle, WA are:
Remote Warm Line Counselor jobs near you
Infographic showing various Remote Warm Line Counselor job openings in Seattle, WA as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,830 per year, or $19.1 per hour.

Staff Supervisor Regional Services (68956)

Volunteers Of America Western Washington

Everett, WA • Remote

$34.48 - $38.11/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

Benefits (Full time)

  • Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
  • Competitive compensation
  • Holidays: 8 paid per year + 2 paid floating holidays
  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • Flexible Savings Account (FSA) medical & dependent care
  • Free Employee Assistance program
  • 403(b) Retirement Plan matching
  • Professional Development opportunities

About Care Crisis Response Services (CCRS):

CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.

General Function:

This full-time, hourly position is responsible for assisting in the management and leadership of the Regional Crisis Line programs (RCLs), including directly supervising the Crisis Counselors answering calls on the Greater Columbia, North Sound, and Salish RCLs. Regional Shift Supervisors work shifts to provide support to staff across the 24-hour day. The Regional Staff Supervisor is responsible for all aspects of staff management including maintaining the 24/7/365 staff schedule, performance measures, and timecard management. This position assists in identifying trends in metrics and generating reports. This position is responsible for contributing to the QA/QI processes and collaborates with the training department to facilitate new hire onboarding and will provide coaching, mentoring, and consultation to the RCL counselors thereafter.

Principal Activities: 

  • Provide remote, 24/7 and after-hours supervision to the RCL programs, including consultations, debriefing, arranging coverage, and other duties as needed 
  • Collaborate across Behavioral Health programs to promote alignment and coordination in crisis services throughout the department
  • Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision 
  • Assist in staff interviews and new hire onboarding process, including interview follow-up, Paycom onboarding, and remote technology set-up 
  • Maintain the 24/7 Crisis Counselor schedule, schedule/facilitate breaks to reduce impact on call metrics 
  • As needed, answer incoming RCL calls and engage the client in emotional support, utilizing suicide intervention techniques as appropriate 
  • Silent monitor staff calls periodically and assist with police intervention and other reporting procedures 
  • Track metrics and identify trends, implement measures to improve metrics on an ongoing basis 
  • Audit Police Interventions and CPS/APS reports monthly 
  • Monitor staff compliance with Best Practices and agency/department policies and standard operating procedures 
  • Assist in retention and engagement strategies to continually energize existing Behavioral Health staff 
  • Actively participate in audit and accreditation activities 
  • Other duties as assigned

#voaww2

Requirements: 

  • A master’s degree in psychology, social work, or related field
  • Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
  • Three (3) years of recent, directly related experience, including (1) year of supervisory experience 

Required Skills:

  • Courteous, empathic, and professional demeanor
  • Strong problem-solving and information-gathering skills
  • Superior communication skills to convey information clearly and effectively
  • Ability to multitask and manage projects to ensure compliance with deadlines

Home Office Technology Requirements

  • High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
  • Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
  • No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.

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