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Overnight Warm Line Counselor Jobs (NOW HIRING)

wayside

Residential Counselor - Overnight

Somerville, MA · On-site

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Sommerville Salary Range: $20.50 - $21.50 ... Wayside provides a warm work environment with team focused management that places value on healthy ...

wayside

Residential Counselor - Overnight

Somerville, MA · On-site

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Sommerville Salary Range: $20.50 - $21.50 ... Wayside provides a warm work environment with team focused management that places value on healthy ...

wayside

Residential Counselor - Overnight

Somerville, MA · On-site

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Sommerville Salary Range: $20.50 - $21.50 ... Wayside provides a warm work environment with team focused management that places value on healthy ...

wayside

Residential Counselor - Overnight

Somerville, MA · On-site

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Sommerville Salary Range: $20.50 - $21.50 ... Wayside provides a warm work environment with team focused management that places value on healthy ...

wayside

Residential Counselor - Overnight

Somerville, MA · On-site

$20.50 - $21.50/hr

Overnight Residential Counselor Young Adult Program - Sommerville Salary Range: $20.50 - $21.50 ... Wayside provides a warm work environment with team focused management that places value on healthy ...

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Overnight Warm Line Counselor information

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How much do overnight warm line counselor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for overnight warm line counselor in the United States is $28.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $33.65 per hour, depending on experience, location, and employer.

What is an overnight warm line counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What are the key skills and qualifications needed to thrive as an overnight warm line counselor?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.

What unique challenges might I face as an overnight warm line counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

More about Overnight Warm Line Counselor jobs

What cities are hiring for Overnight Warm Line Counselor jobs?

Cities with the most Overnight Warm Line Counselor job openings:

What are the most commonly searched types of Warm Line Counselor jobs?

The most popular types of Warm Line Counselor jobs are:

What states have the most Overnight Warm Line Counselor jobs?

States with the most job openings for Overnight Warm Line Counselor jobs include:

What job categories do people searching Overnight Warm Line Counselor jobs look for?

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Overnight Warm Line Counselor jobs near you
Infographic showing various Overnight Warm Line Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,672 per year, or $28.7 per hour.

Residential Counselor - Overnight

wayside

Somerville, MA • On-site

$20.50 - $21.50/hr

Full-time, Part-time

Re-posted 26 days ago

Job description

Overnight Residential Counselor

Young Adult Program - Sommerville 

Salary Range: $20.50 - $21.50/hour depending on experience + sign-on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time).

Wayside Youth & Family Support Network has open positions where you can begin to build a career! No college degree necessary! Wayside provides a warm work environment with team focused management that places value on healthy work dynamics. A perfect job for folks who like to be busy, creative and offer innovative care to youth and families. 

What You Will Do:  

  • Directly supervise and engage with youth/residents in activities and daily routines. 
  • Support skill building for all youth/residents through collaborative team work. 
  • Show yourself to be a willing learner in trainings and maintain necessary certifications.  
  • Facilitating recreational activities for clients, working with the staff team to ensure the program structure while providing positive role modeling for youth.  
  • Safe client transportation and medication administration once MAP certified.  
  • Assist the program in providing basic needs for clients, such as regular meals, a safe and clean living environment, recreational activities, and appropriate hygiene.  

Competencies/Traits of Our Superstars:  

  • High quality communication skills show an ability to connect with others, approachability, being respectful to others, able to communicate with others at all levels.  
  • Reflective self-awareness.  
  • Ability to manage risk. 
  • Dynamic ability to support youth. 
  • Demonstrates flexibility and creative thinking (i.e. ability to adapt and adjust to changing work situations, processes, and procedures). 

Minimum Requirements:  

  • Must be available overnights and weekends. 
  • Valid drivers’ license required - motor vehicle background record checks will be completed. 
  • High School degree or equivalent required. 
     

We will train you in: Motivational Interviewing; Courageous Conversations; Attachment, Regulation and Competency Model (ARC); Trauma Informed Practice, Therapeutic Crisis Intervention, CPR and First Aid. 

 

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