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Warm Line Counselor Jobs (NOW HIRING)

dekalbcsb

Housing Support Case Manager

Decatur, GA · On-site

$20.25 - $24.50/hr

... including HSP crisis warm line rotation * Service delivery is in-person and via telehealth ... Bachelor's degree in related field (such as human services, psychology, counseling, criminal ...

dekalbcsb

Housing Support Case Manager

Decatur, GA

$20.25 - $24.50/hr

... including HSP crisis warm line rotation * Service delivery is in-person and via telehealth ... Bachelor's degree in related field (such as human services, psychology, counseling, criminal ...

WaterStreet, Ltd.

Line Supervisor

Corpus Christi, TX · On-site

Notifies management of any team member violation of policy and assists with coaching and counseling ... At times restaurant areas can become quite warm. • The only chemicals involved are those for ...

WaterStreet, Ltd.

Line Supervisor

Corpus Christi, TX · On-site

Notifies management of any team member violation of policy and assists with coaching and counseling ... At times restaurant areas can become quite warm. • The only chemicals involved are those for ...

Eureka Restaurant Group

Line Cook

Hawthorne, CA · On-site +1

$16 - $20/hr

Employee Assistance Program - focusing on mental health providing licensed counseling, community ... Interact with co-workers in a friendly, enthusiastic, and professional manner (i.e., a warm smile ...

Tenderloin Housing Clinic

Housing Counselor

San Francisco, CA · On-site

$23 - $29.50/hr

... policy and in line with THC's goal of increasing housing retention. * Verify eligibility for ... Provide warm referrals to other programs for financial assistance, counseling, or other services ...

Thoughtful Counseling Group

Be Seen First

Behavioral Health Care Receptionist

Puyallup, WA · On-site

$18 - $23/hr

Greet consumers in a warm and professional manner, and ensure that consumers are directed, and seen ... Manage multi-line telephone systems and direct calls to appropriate staff. * Verify insurance ...

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Warm Line Counselor information

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$35.5K

$62.5K

$102K

How much do warm line counselor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for warm line counselor in the United States is $62,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What challenges do warm line counselors face and how can they manage them?

Warm Line Counselors often encounter callers experiencing emotional distress or loneliness, which can be emotionally taxing over time. Managing personal boundaries while remaining empathetic is a key challenge. Counselors can address this by practicing active listening, regularly debriefing with supervisors or peers, and utilizing self-care strategies. Many organizations also provide training and support resources to help counselors maintain their well-being and effectiveness in this unique support role.

What skills and qualifications are needed to be a warm line counselor?

To thrive as a Warm Line Counselor, you need a background in mental health or social services, often supported by relevant certifications or lived experience with mental health challenges. Familiarity with phone systems, documentation software, and crisis intervention protocols is typically required. Exceptional listening skills, empathy, and the ability to remain calm under pressure are vital soft skills for this role. These abilities are crucial for providing effective emotional support, de-escalating situations, and connecting callers with appropriate resources.

What is a warm line counselor?

Warm Line Counselors are trained individuals who provide non-crisis emotional support, active listening, and guidance to people experiencing mental health challenges or emotional distress. Unlike crisis hotlines, warm lines are for people who need someone to talk to but are not in immediate danger. Warm Line Counselors help callers manage stress, loneliness, anxiety, and other concerns by offering empathy, resources, and coping strategies. They can also refer callers to further mental health services if needed. The goal is to provide accessible support and prevent escalation to crisis situations.
More about Warm Line Counselor jobs
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
What states have the most Warm Line Counselor jobs? States with the most job openings for Warm Line Counselor jobs include:
What job categories do people searching Warm Line Counselor jobs look for? The top searched job categories for Warm Line Counselor jobs are:
Warm Line Counselor jobs near you
Infographic showing various Warm Line Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,532 per year, or $30.1 per hour.

Young Adult Peer Supporter (Teen Talk Lines)

Access Services

Plymouth Meeting, PA • On-site

$18.50/hr

Full-time

Retirement, PTO

Re-posted 28 days ago

Job description

At Access Services, we know great work starts with real support for all employees, including part time. At Access Services you have the ability to earn PTO, get a 401k match and get paid for training.
Are you a young adult who is passionate about suicide prevention and supporting your peers with mental health needs? Do you have lived experience with mental health, the ability to drive, and a desire to grow your leadership skills by mentoring and training others?
Access Services is hiring a part-time Young Adult Peer Supporter in our Plymouth Meeting, PA office to join our Teen Talk Lines as part of our Crisis Prevention programs across Montgomery and Chester Counties. This position is formally known as Young Adult Certified Peer Specialist.
The Teen Talk Lines is a warm line where teens in Montgomery County and Chester County can text or talk on the phone anonymously with a a peer counselor about any problems they are facing, without fear of judgment. As a Young Adult Peer Supporter, you will make an impact in the lives of Montgomery and Chester County youth every day. You will be skilled as an active listener, able to demonstrate empathy toward youth from all walks of life, and willing using your own life experience to connect with individuals who are struggling. You will use your emerging leadership skills in order to be able to run a club with youth and also to be able to mentor, train, and develop youth volunteers.
Visit our Facebook page to get a glimpse of what we do!
https://www.facebook.com/peersupportandteentalkline
Work Schedule: Part Time: Monday 1-9pm, Wednesday 1-9pm, Saturday 1-9pm
*Our Teen Talk Lines are open 7 days a week, from 1pm-9pm.
*Please note that this is not a remote position*
Requirements
The selected candidate must meet all qualifying and ongoing job criteria including background checks and a driving history record.
Key Responsibilities of Young Adult Peer Supporter:
  • Answer telephone calls and text messages, exhibiting empathy and active listening skills
  • Complete daily logs and required documentation in a timely manner
  • Communicate with supervisors effectively, accurately, and in a timely manner
  • As needed, offer support to individuals developing recovery/WRAP plans
  • Maintain regular and predictable attendance
  • Ensure own proper conduct and fair representation of Access Services
  • As needed, respond to teens reaching out on the Teen Talk Line
  • Potential travel to fairs, community events, and to lead Teen Talk Line Clubs in local high schools.

Qualifications of Young Adult Peer Supporter:
  • High school diploma or GED (required)
  • 1+ years of personal experience with mental health challenges (required)
  • Completed Certified Peer Specialist (CPS) or Certified Recovery Specialist (CRS) certification is required, or the willingness to complete this training within the first six months of hire.
  • Eligibility to be a candidate for this position requires being falling in the range of 18-25 years of age to meet our contractual requirement for a young adult supporting their peers calling in on the Teen Talk Lines.
  • Eligible candidates will be selected for hire based on meeting all requirements, skills, and abilities to carry out the responsibilities of the position.
  • Some experience supporting teens with mental illness (preferred)

Driving Requirements
  • A valid US driver's license for at least two years, not including time with permit.
  • No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).
  • Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
  • Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Essential Working Conditions/Physical Demands:
  • Utilize desktop computer equipment on a daily basis.
  • Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.).

Benefits
Pay: $18.50/hour, with CPS and/or CRS certification, and increases based on education and experience
What You'll Gain at Access Services
When you join us, you're not just stepping into a role, you're joining a team that offers real support, opportunities to grow, and meaningful work that makes an impact.
We offer benefits designed to meet you where you are, whether you're starting your career, building new skills, or looking for flexibility:
  • Time to Recharge: Part-time employees accrue up to 10 days of PTO a year.
  • Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.
  • Built into the Job: Paid travel time, mileage & toll reimbursement.
  • Support beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:
    • Counseling and emotional support through in-person, telehealth and text therapy.
    • Financial and legal guidance.
  • Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.

Access Services is an Equal Opportunity Employer.

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