Warm Line Counselor Jobs (NOW HIRING)

The Overnight Peer Mentor provides awake overnight peer support and supervision to ensure the safety and security of the environment. This role is integral in supporting guests in their recovery process, maintaining a safe and clean environment, and coordinating effectively with other program staff.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East

House considers factors such as (but not limited to) scope and responsibilities of the position,

candidate's work experience, education/training, key skills, internal peer equity, as well as, market

and organizational considerations when extending an offer. The hiring process for this position may

require a criminal background check and/or motor vehicle records check. Any verbal or written offer

made is contingent on satisfactory results, as determined by Human Resources.

Key Responsibilities:

Guest Support in Recovery:

• Assist guests in articulating and achieving their recovery goals.
• Identify and help remove barriers to community integration.
• Provide appropriate interventions based on guests’ goals.
• Observe and document guests’ progress towards meeting objectives.
• Communicate effectively with other Program staff to integrate guest services.

Maintaining Safety:

• Monitor the environment regularly to ensure the safety of guests and the facility.
• Respond immediately to crises and emergencies in accordance with organizational policies and procedures.
• Identify and communicate concerns regarding guest statements or behaviors to appropriate program staff.

Coordinated Guest Support:

• Respond to warm line calls from individuals in crisis.
• Facilitate timely access to services through check-in and check-out activities.
• Provide role modeling and demonstrate effective coping techniques and self-help strategies to guests.

Facility Maintenance and Support:

• Perform regular light housekeeping and restocking of the facility.
• Provide clerical support, including making copies, setting up files or folders, as directed by the immediate supervisor.
• Prepare household supply inventory as directed.

Documentation:

• Maintain documentation to the standards defined by regulators, funders, and organizational policies.
• Perform chart audits as assigned by the immediate supervisor.

Position Qualifications:

Minimum Education & Experience:

• High school diploma or GED.
• Previous experience in a Peer role preferred.
• Valid NYS Drivers License

Licensure/Certifications:

• Peer Certification preferred (provisional and/or permanent). If not currently certified, the employee will obtain certification (provisional and/or permanent) within 18 months of hire.

Other Skills/Knowledge/Experience:

• Past or present consumer of mental health and/or chemical addiction services, with the ability to relate to others currently using those services.
• Demonstrated skills in effective oral and written communication and the ability to work cooperatively with culturally diverse guests, staff, and community representatives.
• Ability to work independently.
• Basic computer literacy, including the ability to perform basic searches online, use email, and make simple edits to documents.
• Basic Microsoft Word skills, including the ability to produce basic business letters and simple tables and charts, check spelling, set tabs, change page orientation, sort, save, open, and organize electronic files.
• Knowledge of and ability to apply person-centered practices.

Physical/Mental Demands:

• Frequently requires sitting, handling objects and paperwork, working with a computer, and communicating with others verbally and in writing.
• Occasional lifting of up to 30 lbs., walking, climbing stairs, standing, and reaching.
• Finger dexterity sufficient to operate a telephone and computer keyboard.
• Hearing ability to hear normal conversation.
• Visual ability to read documents and a computer screen.
• Ability to read and interpret policies, procedures, and various other information.
• Ability to maintain emotional control under stressful situations.

Working Conditions:

• Traditional household environment.
• Responds to crises during on-duty hours.
• Must be available to work weekends, some evenings, and holidays.

Reasonable Accommodation

East House provides reasonable accommodations to applicants with disabilities under the

Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar

applicable law. If you need reasonable accommodation for any part of the application and hiring

process, please contact the Human Resources office at 585-238-4800 or email your request to HRTeam@easthouse.org. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the

basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender

identity, gender expression, national origin, veteran status or disability, or any other protected

statuses in its hiring, promotions, and other employment activities.