ZipRecruiter

Log In

1

Warm Line Counselor Jobs (NOW HIRING)

dekalbcsb

Housing Support Case Manager

Decatur, GA · On-site

$20.25 - $24.50/hr

... including HSP crisis warm line rotation * Service delivery is in-person and via telehealth ... Bachelor's degree in related field (such as human services, psychology, counseling, criminal ...

WaterStreet, Ltd.

Line Supervisor

Corpus Christi, TX · On-site

Notifies management of any team member violation of policy and assists with coaching and counseling ... At times restaurant areas can become quite warm. • The only chemicals involved are those for ...

WaterStreet, Ltd.

Line Supervisor

Corpus Christi, TX · On-site

Notifies management of any team member violation of policy and assists with coaching and counseling ... At times restaurant areas can become quite warm. • The only chemicals involved are those for ...

Eureka Restaurant Group

Line Cook

Hawthorne, CA · On-site +1

$16 - $20/hr

Employee Assistance Program - focusing on mental health providing licensed counseling, community ... Interact with co-workers in a friendly, enthusiastic, and professional manner (i.e., a warm smile ...

Tenderloin Housing Clinic

Housing Counselor

San Francisco, CA · On-site

$23 - $29.50/hr

... policy and in line with THC's goal of increasing housing retention. * Verify eligibility for ... Provide warm referrals to other programs for financial assistance, counseling, or other services ...

Thoughtful Counseling Group

Be Seen First

Behavioral Health Care Receptionist

Puyallup, WA · On-site

$18 - $23/hr

Greet consumers in a warm and professional manner, and ensure that consumers are directed, and seen ... Manage multi-line telephone systems and direct calls to appropriate staff. * Verify insurance ...

previous pagenext page

Showing results 21-40

All JobsWarm Line Counselor Jobs

Warm Line Counselor information

See salary details

$35.5K

$62.5K

$102K

How much do warm line counselor jobs pay per year?

As of Aug 8, 2026, the average yearly pay for warm line counselor in the United States is $62,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What challenges do warm line counselors face and how can they manage them?

Warm Line Counselors often encounter callers experiencing emotional distress or loneliness, which can be emotionally taxing over time. Managing personal boundaries while remaining empathetic is a key challenge. Counselors can address this by practicing active listening, regularly debriefing with supervisors or peers, and utilizing self-care strategies. Many organizations also provide training and support resources to help counselors maintain their well-being and effectiveness in this unique support role.

What skills and qualifications are needed to be a warm line counselor?

To thrive as a Warm Line Counselor, you need a background in mental health or social services, often supported by relevant certifications or lived experience with mental health challenges. Familiarity with phone systems, documentation software, and crisis intervention protocols is typically required. Exceptional listening skills, empathy, and the ability to remain calm under pressure are vital soft skills for this role. These abilities are crucial for providing effective emotional support, de-escalating situations, and connecting callers with appropriate resources.

What is a warm line counselor?

Warm Line Counselors are trained individuals who provide non-crisis emotional support, active listening, and guidance to people experiencing mental health challenges or emotional distress. Unlike crisis hotlines, warm lines are for people who need someone to talk to but are not in immediate danger. Warm Line Counselors help callers manage stress, loneliness, anxiety, and other concerns by offering empathy, resources, and coping strategies. They can also refer callers to further mental health services if needed. The goal is to provide accessible support and prevent escalation to crisis situations.
More about Warm Line Counselor jobs
What are the most commonly searched types of Warm Line Counselor jobs? The most popular types of Warm Line Counselor jobs are:
What states have the most Warm Line Counselor jobs? States with the most job openings for Warm Line Counselor jobs include:
What job categories do people searching Warm Line Counselor jobs look for? The top searched job categories for Warm Line Counselor jobs are:
Warm Line Counselor jobs near you
Infographic showing various Warm Line Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,532 per year, or $30.1 per hour.

Housing Support Case Manager

dekalbcsb

Decatur, GA • On-site

$20.25 - $24.50/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

This program is provided to adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals’ needs are used to promote resiliency while understanding the effects of SPMI and lived trauma. The Housing Support staff will serve as the first point of contact for landlords/property owners for any issues arising with an individual in supportive housing, and will provide linkage to community, general entitlements, psychiatric/substance use/medical services, crisis prevention, and intervention services.

JOB SUMMARY

The Housing Support Case Manager is an integral part of the Housing Support Program, which provides multiple supports including case management and psychosocial rehabilitation to assist individuals living in permanent subsidized housing to promote ongoing housing stability. Under general supervision, Housing Support Case Managers must provide the following types of support:

  • Assistance with housing search, leasing, and move-in processes
  • Purchase of initial housing furnishing, deposits, household goods for the one-time move-in needs
  • Safety and wellness checks and housing safety inspections
  • Developing a Housing Stability Support Plan as an adjunct to an individual’s IRP
  • Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
  • Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
  • Assistance with the annual housing recertification, inspection, or voucher conversion processes

DUTIES AND RESPONSIBILITIES

The Housing Support Case Manager will:

  • Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month
  • Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services
  • Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives
  • Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care
  • Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations
  • Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards
  • Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers
  • Meet agency productivity standard of 40 billable hours per month
  • Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance
  • Perform additional duties as assigned by team lead/program manager/director

WORKING CONDITIONS

  • Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation
  • Service delivery is in-person and via telehealth/telephone
  • Travel throughout DBHDD Region 3 required
  • Ability to use a computer, telephone, fax, copy and scanning machine
  • Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work) or equivalent education and experience
  • One year of experience in a behavioral health setting providing case management/community support service or similar
  • Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone
  • Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community
  • Must have transportation to and from work, strong interpersonal skills & be a positive team player.  

Apply