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Remote Warm Line Counselor Jobs in Decatur, GA (NOW HIRING)

Reserv, Inc.

APD Claims Adjuster, Rideshare

Atlanta, GA · On-site +1

$63.50K - $82.20K/yr

... unique line of business by collaborating with our product and engineering teams. What you'll do ... and client counsel and investigative services to resolve the claim * Engage in learning ...

Wood Plc

HSSE Coordinator

Tucker, GA · On-site +1

This is an office, remote or hybrid based role. The HSSE&S Coordinator role requires a high level ... Positively influence Service Line projects through planning, action, and conviction in the human ...

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Remote Warm Line Counselor information

See Decatur, GA salary details

$13

$16

$18

How much do remote warm line counselor jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote warm line counselor in Decatur, GA is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Warm Line Counselor, and why are they important?

To thrive as a Remote Warm Line Counselor, you need a background in mental health or peer support, strong active listening skills, and knowledge of crisis intervention techniques, often supported by relevant certifications or training. Familiarity with telecommunication platforms, secure documentation systems, and crisis hotline software is typically required. Compassion, patience, and strong verbal communication distinguish top performers in this role. These skills and qualities are crucial for providing effective emotional support, ensuring caller safety, and maintaining confidentiality in remote, high-stress situations.

What are some common challenges faced by Remote Warm Line Counselors and how can they be managed?

Remote Warm Line Counselors often encounter challenges such as maintaining clear communication without visual cues, managing confidentiality in a home setting, and handling a high volume of calls during peak times. To address these challenges, it’s important to create a quiet, private workspace, continuously develop active listening skills, and use technology effectively for documentation and support. Regular supervision and team check-ins are also vital for emotional support and professional growth, ensuring counselors remain resilient and effective in their roles.

What is a Remote Warm Line Counselor?

A Remote Warm Line Counselor is a trained professional or peer who offers emotional support and active listening over the phone or online to individuals experiencing stress, loneliness, or mild mental health concerns. Unlike crisis hotlines, warm lines are intended for non-emergency situations, providing a safe, confidential space for callers to talk about their feelings and challenges. These counselors work remotely, often from home, and are skilled in empathetic communication, offering guidance, resources, and referrals as needed. Warm line counselors play a crucial role in early intervention and ongoing mental health support, helping individuals feel heard and less isolated.

What is the difference between Remote Warm Line Counselor vs Remote Crisis Hotline Counselor?

AspectRemote Warm Line CounselorRemote Crisis Hotline Counselor
Required CredentialsTypically mental health certification or relevant trainingOften similar, requiring mental health or crisis intervention certification
Work EnvironmentRemote, non-emergency, supportive conversationsRemote, emergency or urgent crisis intervention
Employer & Industry UsageNon-profit organizations, mental health agenciesHotlines, crisis centers, mental health organizations
Search & Comparison IntentSupportive, non-crisis mental health support rolesCrisis intervention, emergency mental health support

Remote Warm Line Counselors provide non-emergency emotional support and mental health assistance, often in a peer or counseling capacity. Remote Crisis Hotline Counselors handle urgent, emergency situations requiring immediate intervention. While both roles require mental health training and are remote, they differ mainly in the urgency and nature of calls handled.

What are the most commonly searched types of Warm Line Counselor jobs in Decatur, GA? The most popular types of Warm Line Counselor jobs in Decatur, GA are:
What are popular job titles related to Remote Warm Line Counselor jobs in Decatur, GA? For Remote Warm Line Counselor jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Warm Line Counselor jobs in Decatur, GA look for? The top searched job categories for Remote Warm Line Counselor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Warm Line Counselor jobs? Cities near Decatur, GA with the most Remote Warm Line Counselor job openings:
Remote Warm Line Counselor jobs near you
Infographic showing various Remote Warm Line Counselor job openings in Decatur, GA as of May 2026, with employment types broken down into 79% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $34,171 per year, or $16.4 per hour.
APD Claims Adjuster, Rideshare

APD Claims Adjuster, Rideshare

Reserv, Inc.

Atlanta, GA • On-site, Remote

$63.50K - $82.20K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 hours ago

Job description

About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the role
We are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You'll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims.
This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You'll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams.
What you'll do
  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
  • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
  • Coordinate the repair of damaged vehicles and assist with rental reimbursement
  • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
  • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
  • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
  • Provide input for continuous development of claims guidelines, best practices, and process improvements
  • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
  • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualifications
  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
  • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
  • Must hold an active New York adjuster's license or be willing and able to obtain
  • Minimum of 3 years of experience on point and concentrated in Ride Share APD claims adjusting, ideally with:
    • First-party comp & collision
    • Third-party property damage and bodily injury
    • Total loss and liability investigations
    • Experience with Ride Share (or TNC/Livery) is required.
  • Willing to obtain all licenses within 60 days, including completing state required testing
  • Knowledge of state regulations, policy provisions, and standard operating procedures
  • Commercial experience preferred
  • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
  • Curious and motivated by problem solving and questioning the status quo
  • Desire to engage in learning opportunities and continuous professional development
  • Willingness to travel for client and claims need

Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will
  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Apply