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Patient Service Representative Jobs in Decatur, GA

US Fertility

Patient Service Representative

Alpharetta, GA · On-site

$17 - $21.75/hr

In this role, the Patient Services Representative will: * Greet patients and manage front office * Check patients in for appointments and sanitize rooms * Answer patient phone calls and route ...

Aylo Health

Patient Service Representative

Mcdonough, GA

$16 - $20.25/hr

The Patient Services Representative is responsible for driving best in class experience with callers through our different modes of communication that represents the Aylo brand. The PSR will also be ...

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Patient Service Representative information

See Decatur, GA salary details

$12

$19

$26

How much do patient service representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for patient service representative in Decatur, GA is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.87 per hour, depending on experience, location, and employer.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in customer service or healthcare settings, and on-the-job training is common. Certification is not usually required but can enhance job prospects.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What jobs pay $10,000 a month without a degree?

Patient Service Representatives typically do not earn $10,000 a month without advanced experience or additional certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which rely more on experience and skills than formal education. These jobs may require specialized training or licensing but generally do not mandate a college degree.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the duties of a patient service representative?

A patient service representative is responsible for scheduling appointments, verifying patient information and insurance, checking in patients, collecting payments, and maintaining accurate medical records. They serve as a communication link between patients and healthcare providers and often use electronic health record (EHR) systems. Strong customer service skills and attention to detail are essential for this role.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, providing foundational skills in patient communication, administrative tasks, and medical record management. It can serve as a stepping stone to more advanced healthcare roles and typically requires basic certifications or training programs. The job environment usually involves clerical work in medical settings with regular hours.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Decatur, GA? For Patient Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Decatur, GA look for? The top searched job categories for Patient Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Service Representative jobs? Cities near Decatur, GA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Decatur, GA as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $40,101 per year, or $19.3 per hour.
Patient Service Representative

Patient Service Representative

Shady Grove Fertility

Alpharetta, GA • On-site

$17 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Shady Grove Fertility rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Build What Matters Most-Families, Futures, and Your Career
Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.
Through our national network of premier fertility centers-including Shady Grove Fertility-we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward-and we're just getting started.
Opportunity Overview
We have an immediate opening for a Patient Services Representative to join our team at Shady Grove Fertility in Alpharetta, Georgia.
  • Schedule: Monday through Friday, from 7:00 AM to 4:00 PM; rotating weekend and holidays.
This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
How You'll Contribute
At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers-and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.
In this role, the Patient Services Representative will:
  • Greet patients and manage front office
  • Check patients in for appointments and sanitize rooms
  • Answer patient phone calls and route appropriate team
  • Register new patients into laboratory EMR
  • Schedule patient appointments
  • Send and verify consents
  • Take payments and work closely with Ovation Billing team
  • Process and fax completed lab reports results to referring physicians
  • Data entry into EMR
  • Act as liaison between lab staff and medical team
  • Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
  • Assist lab staff in administrative projects
  • Perform all other duties as assigned
What You'll Bring
We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience-individuals who thrive in environments where excellence, empathy, and accountability matter.
Qualifications and Skills Include:
  • High school diploma or equivalent is required
  • 2+ years previous experience in an administrative role; medical office experience preferred
  • Knowledge of medical software, terminology and procedures preferred
  • Knowledge of HIPAA Regulations preferred
  • Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
  • Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
  • Excellent organizational skills
  • Ability to work independently, under pressure and within deadlines
  • Exceptional written and verbal communication skills and attention to detail
  • Ability to work as part of a team
  • Good research skills
  • Tech savvy
  • Flexibility and willingness to learn at all times
  • Excellent multi-tasking abilities
  • Ability to use billing systems
More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement-for themselves, their colleagues, and the patients we serve.
What We OfferUS Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members-professionally and personally-across all employment types.
Full-Time Employees (30+ hours/week)
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Tuition assistance and professional development support
  • Performance-based bonus opportunities
  • Generous paid time off, paid holidays, and paid parental leave
  • Life and disability benefits
  • Fertility Discount Program
  • Employee wellness and recognition programs
Part-Time Employees
  • 401(k) with company match
  • Performance-based bonus opportunities
  • Employee wellness and recognition programs
Per Diem Employees
  • 401(k) with company match
  • Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity
US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.
Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.
This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility-and help shape the future of fertility care.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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