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Patient Service Representative Jobs in Decatur, GA

OrthoAtlanta

Patient Service Representative

Lithonia, GA

$16 - $20.25/hr

Patient Services Representative Locations: Stonecrest and Rockdale Schedule: Full-time Hourly, On-site Compensation: Competitive hourly rate + benefits Perks: Front-desk leadership, fast-paced ...

Ortho Atlanta

Patient Service Representative

Lithonia, GA · On-site

$16 - $20.25/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures

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See Decatur, GA salary details

$12

$19

$26

How much do patient service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for patient service representative in Decatur, GA is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What job categories do people searching Patient Service Representative jobs in Decatur, GA look for? The top searched job categories for Patient Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Service Representative jobs? Cities near Decatur, GA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,101 per year, or $19.3 per hour.
Patient Service Representative

Patient Service Representative

US Radiology Specialists

Johns Creek, GA

$16.25 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.
American Health Imaging has an entry-level Patient Service Representatives for Johns Creek, GA. We are looking for a customer-service focused candidate that is looking to excel in a medical office setting!
Schedule: Monday - Friday 11:00 am - 7:00 pm. (shift differential applies to hours worked after 6 pm)
Duties & Responsibilities:

  • Schedule Patients for Diagnostic Exams and Procedures
  • Assist with Authorization and Verifications
  • Checking In / Out Patients
  • Answering Multiple Phone Lines
  • Provide Accurate and Complete Information to Billing Office
  • Insurance Verification
  • Ensure Accuracy of Patient Data Entered Into System
  • Process Requests and Filing of Patient Records
Requirements:
  • 1-4 Years Experience in Medical Office Setting or Hospital
  • Experience in Authorizations and Insurance Verification Preferred
  • Ability to Handle Heavy Patient Volume
  • Strong Customer Service and Computer Skills
  • Ability to multi-task
  • Medical Terminology Knowledge
Robust benefit offerings include:
  • Monthly Bonus Opportunity
  • Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
  • 401(k)
  • Paid Vacation Time
  • PTO Accrual Beginning Day 1
  • Colleague Referral Bonus Program

#AHIGN
Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
Lumexa Imaging is an equal opportunity employer.

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