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Patient Services Assistant Jobs in Decatur, GA (NOW HIRING)

Aylo Health

Patient Service Representative

Mcdonough, GA

$16 - $20.25/hr

The Patient Services Representative is responsible for driving best in class experience with ... Collects and records accurate patient information in CRM * Assist callers with questions regarding ...

Emory Healthcare

Patient Care Coordinator

Atlanta, GA

$17 - $22.50/hr

Coordinate imaging, procedures, and additional services within the clinic. * Register new patients and assist with scheduling requests. Patient Information & Documentation * Complete and maintain ...

Emory Healthcare

Patient Care Coordinator

Atlanta, GA

$19.85 - $24.19/hr

Coordinate imaging, procedures, and additional services within the clinic. * Register new patients and assist with scheduling requests. Patient Information & Documentation * Complete and maintain ...

Emory Healthcare

Patient Care Coordinator

Atlanta, GA · On-site

$17 - $22.50/hr

Coordinate imaging, procedures, and additional services within the clinic. * Register new patients and assist with scheduling requests. Patient Information & Documentation * Complete and maintain ...

Emory Healthcare

Patient Care Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Coordinate imaging, procedures, and additional services within the clinic. * Register new patients and assist with scheduling requests. Patient Information & Documentation * Complete and maintain ...

Emory Healthcare

Patient Care Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Coordinate imaging, procedures, and additional services within the clinic. * Register new patients and assist with scheduling requests. Patient Information & Documentation * Complete and maintain ...

Emory Healthcare

Patient Care Coordinator

Atlanta, GA

$19.85 - $24.19/hr

Coordinate imaging, procedures, and additional services within the clinic. * Register new patients and assist with scheduling requests. Patient Information & Documentation * Complete and maintain ...

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Patient Services Assistant information

See Decatur, GA salary details

$11

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How much do patient services assistant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for patient services assistant in Decatur, GA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.83 per hour, depending on experience, location, and employer.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Decatur, GA? The most popular types of Patient Services jobs in Decatur, GA are:
What job categories do people searching Patient Services Assistant jobs in Decatur, GA look for? The top searched job categories for Patient Services Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Services Assistant jobs? Cities near Decatur, GA with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 3% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $38,541 per year, or $18.5 per hour.
Patient Service Representative (PSR) II

Patient Service Representative (PSR) II

Southeast Medical Group

Atlanta, GA

$16.75 - $21.50/hr

Other

Posted 18 days ago

Southeast Medical Group rating

5.7

Company rating: 5.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description

We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.




Requirements

Job Summary

The Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.


Patient Service Representative-l

Responsibilities

  • Greets patients as they arrive and manages 20-minute wait time.
  • Assists patient with intake processes including copying required documents.
  • Collects co-payments, co-insurance and deductibles and issues receipts.
  • Manages cashier box and daily deposits according to company policies.
  • Processes walk-in patients and visitors.
  • Answers phones and schedules appointments (special focus on physician requested return visits).
  • Schedules referrals as indicated. 
  • Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
  • Manages medical records (maintains, files/scans, prepares for schedule).
  • Ensures all correspondence is scanned and/or filed in timely manner. 
  • Performs all other related duties as assigned
  • Education, Experience and Skills

Requirements:

  • High school graduate or GED required.
  • One year of related work experience including data entry. 
  • Working knowledge of medical office procedures and medical terminology.
  • Ability to accurately sort and file materials by alphabetic or numeric systems 
  • Effective communication and customer service skills required (AIDET).
  • Successful initial competency assessment, following rotational training.
  • Excellent interpersonal skills
  • Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
  • Must be detail-oriented and highly organized
  • Firm grasp on administrative processes, and organizational policies
  • Knowledge of patient care and examination procedures
  • Must be able to maintain confidentiality at all times
  • Microsoft Office Suite
  • ICD-10 and CPT experience preferred
  • Proficient in patient check in, check out and referral process.

Patient Service Representative-II

Responsibilities

Perform all responsibilities for PSR-I

  • Assist in training and evaluation of new hires
  • Assisting other PSRs and providers in need
  • Assisting PSR-Team Lead as directed
  • Solves issues of moderate complexity
  • Assists in training of new PSR's
  • Performs all other related duties as assigned

Key physical and mental requirements:

  • Ability to lift up to 50 pounds
  • Ability to push or pull heavy objects using up to 50 pounds of force
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving
  • Ability to travel to multiple locations to support business needs as required

FLSA Classification: Non-exempt


Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


12/2024

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