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Patient Services Assistant Jobs in Decatur, GA (NOW HIRING)

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Patient Service Representative

Johns Creek, GA

$16.25 - $20.50/hr

Schedule Patients for Diagnostic Exams and Procedures * Assist with Authorization and Verifications ... Ability to Handle Heavy Patient Volume * Strong Customer Service and Computer Skills * Ability to ...

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How much do patient services assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for patient services assistant in Decatur, GA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.83 per hour, depending on experience, location, and employer.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Decatur, GA? The most popular types of Patient Services jobs in Decatur, GA are:
What are popular job titles related to Patient Services Assistant jobs in Decatur, GA? For Patient Services Assistant jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Decatur, GA look for? The top searched job categories for Patient Services Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Services Assistant jobs? Cities near Decatur, GA with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $38,541 per year, or $18.5 per hour.

Patient Service Representative (58885)

ATLANTA GASTRO

Atlanta, GA • On-site, Remote

$16.75 - $21.50/hr

Full-time

Posted 3 days ago

Job description

GENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.
REPORTS TO: Patient Service Manager
RESPONSIBILITIES
Duties include but are not limited to:
- Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
- Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
- Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference
- Collects and records accurate patient information according to the AGA Documentation Requirements
- Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary
- Ensures all applicable ancillary services are scheduled at AGA
- Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner
- Mails/Emails information packets to patients who are new to the practice
- Addresses questions regarding patient appointments and requests for information from referring providers
- Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
- Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Patient Service Supervisor or Manager
- Participates in marketing activities as directed by the Patient Service Supervisor or Manager
- Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager
- Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.
*Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.
ADDITIONAL SKILLS AND EXPERIENCE
Patient Service Representative must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.

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