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Patient Representative Jobs in Arizona (NOW HIRING)

ZOLL Medical

Patient Service Representative

Flagstaff, AZ · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Flagstaff, AZ · On-site

$17.25 - $21.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Tucson, AZ · On-site

$16.50 - $21/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Flagstaff, AZ · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Tucson, AZ · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Flagstaff, AZ · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

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All JobsPatient Representative JobsPatient Representative Jobs in Arizona

Patient Representative information

See Arizona salary details

$11

$21

$36

How much do patient representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient representative in Arizona is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $25.53 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

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What job categories do people searching Patient Representative jobs in Arizona look for?

The top searched job categories for Patient Representative jobs in Arizona are:

What cities in Arizona are hiring for Patient Representative jobs?

Cities in Arizona with the most Patient Representative job openings:

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For Patient Representative jobs in AZ, the most frequently searched job titles are:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Arizona as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 20% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,553 per year, or $21.4 per hour.

Patient Representative Coordinator (68394)

Sanitas

Goodyear, AZ • On-site

Full-time

Posted 5 days ago

Job description

"Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness."
Job Summary
The Patient Representative Coordinator (PRC) is the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role supports the patient journey through pre-visit planning, check-in, check-out, and post-visit follow-up while maintaining accurate records, protecting confidentiality, and complying with organizational and regulatory standards. The PRC demonstrates strong communication, organizational, and problem-solving skills to engage effectively with patients, staff, and leadership, contributing to efficient operations and service excellence.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Welcome and greet patients and visitors to the Medical Center in a friendly and professional manner; determines the purpose of their visit and directs them to the appropriate person or department as needed.
  • Review scheduled appointments to complete pre-visit planning; validate insurance eligibility in eCW; verify pharmacy information and designated PCP in Leap to support continuity of care; confirm and update copayment amounts and pending balances; contact patients to address eligibility issues or confirm attendance; validate patient contact information in Availity; and documents pre-visit planning completion.
  • For scheduled and walk - in patients, perform the check -in process; verify the patient's scheduled appointment and visit type in eCW; scan and uploads identification and insurance cards; print and scan the Patient Registration Form; validate insurance eligibility; collect required copayments; update demographic information by asking the patient the required information (email, phone, address) in eCW; collect consents when applicable and update the visit status to confirm check-in completion.
  • Ensures patients are seen in a timely manner by monitoring schedules and workflows, minimizing wait times, and reducing the risk of patient dissatisfaction.
  • Perform check -out process; Review and update the patient's general notes; If additional services were rendered for the patient review and collect copayment or pending balances as needed. confirm registered prescriptions, referrals, labs, and diagnostic imaging (including providing instructions and requirements as needed); schedule indicated follow-up appointments in eCW; update the visit status to confirm visit completion; and print lab and diagnostic imaging orders for the patient if requested.
  • Remains attentive to patients identified as very high and high risk, ensuring they receive appropriate follow-up, coordination, care programs enrollment and support to promote proper care and continuity of services.
  • Compile records, and maintain medical charts, reports, and correspondence in an accurate, organized, and confidential manner to ensure proper documentation and compliance with medical and organizational standards.
  • Protect patient confidentiality by ensuring protected health information (PHI) is secured at all times; avoid leaving PHI in plain sight; and log off computer systems before leaving workstations unattended, in compliance with privacy and security regulations.
  • Maintains a safe, secure, and healthy work environment by adhering to organizational standards and procedures, complying with all applicable legal and regulatory requirements, and keeping the workstation clean and organized at all times.
  • Ensures adequate processes adherence to workflows to prevent claim denials, supporting accurate billing, reimbursement, and compliance with payer requirements.
  • Performs post-visit calls to patients to ensure service recovery, address any concerns, and conduct NPS (Net Promoter Score) surveys, documenting outcomes to support continuous improvement and patient experience initiatives when required.
  • Provides support in ordering office supplies as needed, assisting with maintaining adequate stock levels to meet departmental requirements.
  • Monitors and reviews telephone encounters in the PRC bucket, ensuring timely follow-up and resolution of patient inquiries or requests.
  • Prepares and maintains the coffee and snacks station to provide a welcoming environment for patients, visitors, and staff.
  • Responds to patient questions in a courteous, accurate, and professional manner, ensuring clear communication and a positive service experience.
  • Actively participates in staff and departmental meetings, contributing to discussions, sharing feedback, and supporting team and organizational goals.
  • Consistently reports for duty on time and maintains reliable attendance to support smooth clinic operations and patient care continuity.
  • Ensures productivity by assisting the center in monitoring that the assigned patient population is seen throughout the year, verifying task completion, and maintaining accurate documentation to support operational efficiency and continuity of care.
  • Identifies patients expressing dissatisfaction and takes appropriate steps to address their concerns, ensuring needs are met and promoting a positive care experience.
  • Perform other duties as assigned by the supervisor.

Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Education
  • High School Graduate or equivalent.

Required Experience
  • 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
  • Proven track record of delivering exceptional customer service in a fast-paced setting
  • Experience with scheduling, check-in/out, payments, or reservations.
  • Comfortable handling escalations and resolving issues with professionalism.
  • Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Required Licenses and Certifications
  • N/A

Required Knowledge, Skills, and Abilities
  • Compassion: Identifies the needs of patients and visitors by actively listening and observing, and takes appropriate steps to help address those needs with empathy, respect, and professionalism
  • Computer Skills.
  • Ability to work in a fast-paced environment.
  • Consistently reports for duty on time.
  • Service Excellence Focus.
  • Communication skills: Clear, empathetic, and professional verbal and written skills.
  • Organization and Multitasking: Manages check-ins, calls, and administrative tasks efficiently.
  • Technology Skills: Familiar with scheduling systems, POS, or office software.
  • Problem-Solving Skills : Handles patient/guest concerns calmly and effectively.
  • Collaboration and teamwork: Support center team to take care of assigned population and achieve center goals

Preferred Qualifications
  • 3+ years of experience in customer service and the medical field preferred.
  • College or vocational training is preferred.
  • Relevant or any other job-related vocational coursework preferred.

Financial Responsibilities
  • The financial responsibilities of this position include avoiding claim denials, collecting copayments, and pending balances.

Budget Responsibilities
  • This position does not currently have budget responsibilities.

Languages
  • Advanced English is required.
  • Bilingual Spanish or Creole is preferred.

Travel
Required - This position must be able to rotate weekends, holidays, shifts and center location according to company needs.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Includes all patient-facing clinical staff ( Medical Assistants, Phlebotomists, Mammography Technologists, Radiologic Technologists, Multi-Specialty staff, Providers) as well as Facilities Technicians. These positions typically require prolonged standing and walking, frequent bending, reaching, lifting, pushing, and pulling of equipment or supplies (up to 50 pounds), manual dexterity, and compliance with infection control and safety protocols. Facilities Technicians may also perform repairs, renovations, remodeling, preventive maintenance, and use tools and equipment to support our medical centers.

Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A
  • Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job)
  • May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/A
  • May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/A
  • Must be able to ascend and descend ladders, stairs, or other equipment. Not Applicable N/A
  • Subject to exposure to hazardous material. Occasionally (1-33% of time on the job)

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