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Patient Representative Jobs in Chicago, IL (NOW HIRING)

cbo.inc

PATIENT REP IV-REFUND

Merrillville, IN · On-site

Job Title Accurately review and process all third party payor, collection agency, patient, and other payments. Review the accuracy of credit balance status and prepare the necessary documentation for ...

Medix

Patient Billing Support Representative

Chicago, IL · On-site

$16 - $18/hr

Starting at $16-$17/hour Position Overview We are seeking a Patient Billing Support Representative to provide exceptional customer service while assisting patients with billing inquiries, account ...

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All JobsPatient Representative JobsPatient Representative Jobs in Chicago, IL

Patient Representative information

See Chicago, IL salary details

$12

$23

$40

How much do patient representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient representative in Chicago, IL is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.27 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Chicago, IL?

For Patient Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Chicago, IL look for?

The top searched job categories for Patient Representative jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Patient Representative jobs?

Cities near Chicago, IL with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 72% Full Time, and 28% Temporary. Highlights an 100% In-person job distribution, with an average salary of $49,290 per year, or $23.7 per hour.

MRI Patient Representative

Chicago, IL • On-site

Midwest Orthopaedics at Rush
Health Care and Social Assistance • 201 - 500 employees

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Respectful managers

Learn more about Midwest Orthopaedics at Rushexternal

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join? We are looking for an MRI Patient Representative to support the MRI department. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. This is a full-time position primarily based at the outpatient clinic in Chicago near the Illinois Medical District.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
  • Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
  • Verifies, updates, and scans new and returning patient information.
  • Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
  • Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
  • Enters patient admitting information into computer.
  • Obtains signed statement from patient to protect clinic's interests.
  • Collects copays and/or payments on account.
  • Other duties as assigned.
Education and/or Experience
  • High school diploma or general education degree (GED)
  • Minimum two years' experience in a customer service position.
  • Minimum one year experience in a medical office setting preferred.
What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.
Pay Rate: $18.00 - $20.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.
  • Eligible for quarterly incentive program.
  • Medical, Dental and Vision Insurance.
  • Paid Time Off and Paid Holidays.
  • Company-paid life and long-term disability insurance.
  • Voluntary life, AD&D, and short-term disability insurance.
  • Critical Illness and Accident Insurance.
  • 401(k) Savings Plan.
  • 401(k) Employer Contribution.
  • Pet Insurance.
  • Commuter Benefits.
  • Employee Assistance Program (EAP).
  • Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
  • HSA Employer Contribution (when enrolled in a HDHP).
  • Tuition Reimbursement.
  • Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Employer Opportunity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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