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Patient Representative Jobs in Naperville, IL (NOW HIRING)

Medix

Patient Billing Support Representative

Chicago, IL · On-site

$16 - $18/hr

Starting at $16-$17/hour Position Overview We are seeking a Patient Billing Support Representative to provide exceptional customer service while assisting patients with billing inquiries, account ...

Addison Group

Patient Service Representative

Chicago, IL · On-site

$20 - $22/hr

Patient Service Representative Industry: Healthcare / Medical Location (city, state): Chicago, IL Assignment Type: Contract-to-Hire Pay: $20-$22/hour Work Schedule: Monday-Friday, 8-hour shifts ...

ZOLL LifeVest

Patient Service Representative

Niles, IL · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the ...

ZOLL LifeVest

Patient Service Representative

Naperville, IL · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

ZOLL Medical

Patient Service Representative

Naperville, IL · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

ZOLL LifeVest

Patient Service Representative

Aurora, IL · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the ...

ZOLL LifeVest

Patient Service Representative

Naperville, IL · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

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All JobsPatient Representative JobsPatient Representative Jobs in Naperville, IL

Patient Representative information

See Naperville, IL salary details

$12

$22

$39

How much do patient representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient representative in Naperville, IL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.36 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Naperville, IL?

For Patient Representative jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Naperville, IL look for?

The top searched job categories for Patient Representative jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Patient Representative jobs?

Cities near Naperville, IL with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Naperville, IL as of August 2026, with employment types broken down into 73% Full Time, and 27% Temporary. Highlights an 100% In-person job distribution, with an average salary of $47,768 per year, or $23 per hour.

Patient Billing Support Representative

Chicago, IL • On-site

Medix
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Medixexternal

$16 - $18/hr

Full-time

Posted 28 days ago

Job description

Location: Remote - United States
Schedule: Full-Time | Monday-Friday | Day Shift
Pay: Starting at $16-$17/hour
Position Overview
We are seeking a Patient Billing Support Representative to provide exceptional customer service while assisting patients with billing inquiries, account resolution, and insurance-related questions. This is a fully remote opportunity supporting a high-volume healthcare call center.
The ideal candidate enjoys helping patients, thrives in a fast-paced, metric-driven environment, and has previous healthcare customer service or patient account experience.
Responsibilities
  • Answer a high volume of inbound patient calls regarding billing and account questions.
  • Explain account balances, insurance payments, deductibles, co-pays, co-insurance, and patient financial responsibility.
  • Review patient accounts and research billing or insurance-related inquiries.
  • Assist patients with payment options, establish payment plans, and process payments when applicable.
  • Update patient demographic and insurance information accurately.
  • Utilize multiple systems simultaneously to document interactions and resolve patient concerns.
  • Maintain productivity, quality, and customer service expectations.
  • Ensure HIPAA compliance and protect patient confidentiality.

Qualifications
  • 1+ year of healthcare customer service, patient billing, patient accounts, medical billing, or revenue cycle experience.
  • Previous experience in a healthcare call center strongly preferred.
  • Comfortable managing a high volume of inbound calls.
  • Knowledge of medical billing, insurance terminology, EOBs, deductibles, and patient financial responsibility preferred.
  • Strong communication, problem-solving, and computer navigation skills.
  • Ability to work independently in a remote environment.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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