ZipRecruiter

Log In

1

Patient Representative Jobs in Kentucky (NOW HIRING)

Cincinnati Children's

Patient Rep I

KY · On-site

$17.49 - $20.99/hr

Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal ...

Cincinnati Children's

Patient Rep I

Newport, KY · On-site

$17.49 - $20.99/hr

Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal ...

AdaptHealth

Patient Services Representative

Murray, KY · On-site

$14.50 - $18.25/hr

Patient Service Representative Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency. Handles variety of call types while ...

ZOLL LifeVest

Patient Service Representative

East Point, KY · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Ashland, KY · On-site

$15.25 - $19.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Ashland, KY · On-site

$15.25 - $19.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Prestonsburg, KY · On-site

$18.75 - $23.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Ashland, KY · On-site

$15.25 - $19.50/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

8x8

Patient Services Representative

Smithland, KY · On-site

$14 - $17.75/hr

Patient Services Representative-2 The Patient Access Representative (PAR) plays a crucial role in the hospital's operational efficiency by ensuring a smooth admission, discharge, and transfer process ...

next page

Showing results 1-20

All JobsPatient Representative JobsPatient Representative Jobs in Kentucky

Patient Representative information

See Kentucky salary details

$10

$19

$34

How much do patient representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient representative in Kentucky is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $23.80 per hour, depending on experience, location, and employer.

What does a patient representative do?

A patient representative acts as a liaison between patients and healthcare providers, helping patients understand their treatment options, navigate hospital or clinic procedures, and address concerns or complaints. They often assist with insurance issues, provide emotional support, and ensure patients' needs are communicated effectively. Strong communication skills and knowledge of healthcare policies are essential for this role.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

What degree do you need to be a patient representative?

A patient representative typically needs at least a high school diploma or equivalent; however, some positions prefer or require postsecondary education such as an associate's or bachelor's degree in healthcare, communications, or a related field. Strong communication skills and knowledge of healthcare systems are also important for the role.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.
More about Patient Representative jobs
What cities in Kentucky are hiring for Patient Representative jobs? Cities in Kentucky with the most Patient Representative job openings:
What are popular job titles related to Patient Representative jobs in KY? For Patient Representative jobs in KY, the most frequently searched job titles are:
Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Kentucky as of August 2026, with employment types broken down into 3% As Needed, 72% Full Time, 19% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,524 per year, or $20 per hour.

Patient Rep I

Cincinnati Children's

KY • On-site

$17.49 - $20.99/hr

Full-time

Posted 29 days ago

Cincinnati Children's Hospital Medical Center rating

7.3

Company rating: 7.3 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

387th of 1,058 rated hospitals

Job description

Primary Location
Southgate Primary Care
Department
CCHMC Southgate Primary Care
Shift
Day (United States of America)
Schedule
Full time
Weekly Hours
40
FTE
1
Employee Status
Regular
*Expected Starting Pay Range
$17.49 - $20.99
*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES
  • Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
  • Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
  • HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
  • Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
  • Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

JOB QUALIFICATIONS
  • High school diploma or equivalent
  • No directly related experience

About Us
At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.
Cincinnati Children's is:
  • Recognized by U.S. News & World Report as a top 10best Children's Hospitals in the nation for more than 15 years
  • Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
  • Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)
  • One of the nation's America's Most Innovative Companies as noted by Fortune
  • Consistently certified as great place to work
  • A Leading Disability Employer as noted by the National Organization on Disability
  • Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.
Comprehensive job description provided upon request.
Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

What Cincinnati Children's Hospital Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Cincinnati Children's Hospital Medical Center logo

About Cincinnati Children's Hospital Medical Center

Sourced by ZipRecruiter

Cincinnati Children's Hospital Medical Center, located in Cincinnati, OH, US, is a premier pediatric hospital renowned for its exceptional clinical services, research programs, and medical education. The healthcare institution, founded in 1883, holds a sterling reputation in the industry, with a mission to improve child health and transform delivery of care through fully integrated, globally recognized research, education and innovation. As one of the oldest and most distinguished pediatric hospitals in the United States, Cincinnati Children's continues to offer a broad range of high-quality, compassionate care to children in the community and around the globe. As a testament to its dedication, it has consistently been ranked among the top three US pediatric hospitals by U.S. News & World Report.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1883

View All Cincinnati Children's Hospital Medical Center Jobs

Apply