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Hospitality Customer Service Representative Jobs

Avflight Corporation

Customer Service Representative

Salina, KS · On-site

$15.25 - $20.75/hr

... hospitality/customer service experience a plus • Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products • Must ...

Surya Inc

Hospitality Customer Care Specialist

Dallas, TX · On-site

$15.50 - $20.50/hr

Job Summary Surya Inc. is looking for a customer service representative (CSR) with a passion for ... Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales.

Surya Carpet

Hospitality Customer Care Specialist

Dallas, TX · On-site

$15.50 - $20.50/hr

Job Summary Surya Inc. is looking for a customer service representative (CSR) with a passion for ... Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales.

Surya Inc

Hospitality Customer Care Specialist

White, GA · On-site

$15 - $20/hr

Job Summary Surya Inc. is looking for a customer service representative (CSR) with a passion for ... Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales.

Ame Marketing Group Inc

Be Seen First

Customer Service Representative - Sales

Doral, FL · On-site

$15 - $20/hr

Customer Service Representative Position Summary We are seeking a Customer Service & Sales ... Retail, hospitality, customer service, or sales experience preferred but not required. * Ability to ...

Ame Marketing Group Inc

Be Seen First

Customer Service Representative - Sales

Doral, FL · On-site

$15 - $20/hr

Customer Service Representative Position Summary We are seeking a Customer Service & Sales ... Retail, hospitality, customer service, or sales experience preferred but not required. * Ability to ...

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Hospitality Customer Service Representative information

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How much do hospitality customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for hospitality customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges Hospitality Customer Service Representatives face when handling guest concerns, and how are they typically addressed?

Hospitality Customer Service Representatives often encounter challenges such as managing difficult guest complaints, balancing multiple requests during peak times, and ensuring guest satisfaction despite unforeseen issues like overbookings or service disruptions. To address these, representatives rely on strong communication skills, empathy, and prompt problem-solving. Most hospitality organizations provide ongoing training and encourage teamwork, allowing reps to escalate complex issues to supervisors or collaborate with other departments to deliver quick, effective solutions while maintaining a positive guest experience.

What are Hospitality Customer Service Representatives?

Hospitality Customer Service Representatives are professionals who assist guests and customers in hotels, resorts, restaurants, and other hospitality venues. Their main responsibilities include responding to inquiries, handling reservations, addressing complaints, and ensuring guests have a positive experience. They often work at front desks, concierge stations, or call centers, and play a vital role in maintaining high standards of customer satisfaction. Strong communication, problem-solving skills, and a friendly demeanor are essential for this position.

What are the key skills and qualifications needed to thrive as a Hospitality Customer Service Representative, and why are they important?

To thrive as a Hospitality Customer Service Representative, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant hospitality coursework. Familiarity with reservation systems, point-of-sale (POS) software, and customer relationship management (CRM) tools is typically required. Strong interpersonal skills, patience, and the ability to handle stressful situations professionally help individuals excel in this role. These competencies ensure guests receive outstanding service, fostering positive experiences that drive repeat business and strong brand reputation.

What are the 3 C's of hospitality?

The 3 C's of hospitality are Communication, Courtesy, and Care. These principles are essential for hospitality customer service representatives to ensure positive guest experiences and build strong relationships. Mastery of these skills helps in creating a welcoming environment and resolving guest issues effectively.

What is the highest paid job in hospitality?

In hospitality, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What is the difference between Hospitality Customer Service Representative vs Front Desk Agent?

AspectHospitality Customer Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; hospitality or customer service experience
Work EnvironmentCall centers, customer support centers, hotel reservationsHotel lobbies, front desk, reception areas
Employer & IndustryHotels, resorts, travel agencies, hospitality companiesHotels, motels, resorts, hospitality establishments
Common Search & ComparisonCustomer service roles in hospitalityHotel front desk positions

The main difference is that a Hospitality Customer Service Representative primarily handles customer inquiries via phone or online, focusing on reservations and support. In contrast, a Front Desk Agent works directly with guests at the hotel front desk, managing check-ins, check-outs, and guest services. Both roles require strong communication skills and hospitality knowledge, but their work environments and daily tasks differ significantly.

What is the role of customer service in hospitality?

A Hospitality Customer Service Representative plays a key role in ensuring guests have a positive experience by addressing their needs, resolving issues, and providing information about services. Excellent communication skills, patience, and knowledge of the establishment are essential to maintain guest satisfaction and loyalty.

Is hospitality a customer service representative?

A hospitality customer service representative is a role within the hospitality industry focused on assisting guests, handling inquiries, and ensuring a positive experience. This position typically requires strong communication skills, problem-solving abilities, and familiarity with reservation systems or point-of-sale tools.
More about Hospitality Customer Service Representative jobs
What job categories do people searching Hospitality Customer Service Representative jobs look for? The top searched job categories for Hospitality Customer Service Representative jobs are:
Hospitality Customer Service Representative jobs near you

Hospitality/Customer Service

East Coast Medical Networks Inc

Orlando, FL • On-site

$15 - $18/hr

Part-time

Posted 5 days ago

Job description

The Medical Concierge® by EastCoast Medical Network,  the leader in provider “Hotel-House Calls” service to Walt Disney World and Universal Studios currently has a part time hybrid position opportunity for hotel field sales representative. Once fully trained a portion of your hours are remote, while also visiting Orlando hotels/resorts. 

We are seeking a high energy, personable, driven, results-oriented individual to join our dynamic sales team. The ideal candidate will work closely with our hotel partners, extending world-class customer service. You must have a strong, upbeat and outgoing personality, and be comfortable engaging others in conversation. Excellent customer service abilities and organizational skills are a must.

Responsibilities will include:
•    Distribute special promotions to hotel Front Desks
•    Ensure industry partners have our current collateral
•    Engage in conversations with hotel front desk and concierge staff
•    Attend periodic luncheons and special events

Position Requirements:
•    Flexible work schedule- Remote hours available intermittently 
•    Have an engaging presence
•    Knowledgeable in Microsoft Word and Outlook
•    Experience in tourism/hospitality industry is a plus
•    20-25 hours weekly
•    Excellent communications skills both verbal and written
•    Must be a safe driver and comfortable with Orlando highways