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Hospitality Customer Service Representative Jobs

Surya Inc

Hospitality Customer Care Specialist

Dallas, TX · On-site

$15.50 - $20.50/hr

Job Summary Surya Inc. is looking for a customer service representative (CSR) with a passion for ... Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales.

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Hospitality Customer Service Representative information

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How much do hospitality customer service representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for hospitality customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges Hospitality Customer Service Representatives face when handling guest concerns, and how are they typically addressed?

Hospitality Customer Service Representatives often encounter challenges such as managing difficult guest complaints, balancing multiple requests during peak times, and ensuring guest satisfaction despite unforeseen issues like overbookings or service disruptions. To address these, representatives rely on strong communication skills, empathy, and prompt problem-solving. Most hospitality organizations provide ongoing training and encourage teamwork, allowing reps to escalate complex issues to supervisors or collaborate with other departments to deliver quick, effective solutions while maintaining a positive guest experience.

What are Hospitality Customer Service Representatives?

Hospitality Customer Service Representatives are professionals who assist guests and customers in hotels, resorts, restaurants, and other hospitality venues. Their main responsibilities include responding to inquiries, handling reservations, addressing complaints, and ensuring guests have a positive experience. They often work at front desks, concierge stations, or call centers, and play a vital role in maintaining high standards of customer satisfaction. Strong communication, problem-solving skills, and a friendly demeanor are essential for this position.

What are the key skills and qualifications needed to thrive as a Hospitality Customer Service Representative, and why are they important?

To thrive as a Hospitality Customer Service Representative, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant hospitality coursework. Familiarity with reservation systems, point-of-sale (POS) software, and customer relationship management (CRM) tools is typically required. Strong interpersonal skills, patience, and the ability to handle stressful situations professionally help individuals excel in this role. These competencies ensure guests receive outstanding service, fostering positive experiences that drive repeat business and strong brand reputation.

What is the difference between Hospitality Customer Service Representative vs Front Desk Agent?

AspectHospitality Customer Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; hospitality or customer service experience
Work EnvironmentCall centers, customer support centers, hotel reservationsHotel lobbies, front desk, reception areas
Employer & IndustryHotels, resorts, travel agencies, hospitality companiesHotels, motels, resorts, hospitality establishments
Common Search & ComparisonCustomer service roles in hospitalityHotel front desk positions

The main difference is that a Hospitality Customer Service Representative primarily handles customer inquiries via phone or online, focusing on reservations and support. In contrast, a Front Desk Agent works directly with guests at the hotel front desk, managing check-ins, check-outs, and guest services. Both roles require strong communication skills and hospitality knowledge, but their work environments and daily tasks differ significantly.

More about Hospitality Customer Service Representative jobs
What job categories do people searching Hospitality Customer Service Representative jobs look for? The top searched job categories for Hospitality Customer Service Representative jobs are:
Hospitality Customer Service Representative jobs near you
Infographic showing various Hospitality Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 26% Full Time, 68% Part Time, and 3% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Hospitality Customer Care Specialist

Surya Carpet

Dallas, TX

$17 - $22.25/hr

Other

Posted 3 days ago

Job description

Customer Service Representative

Surya Inc. is looking for a customer service representative (CSR) with a passion for creating loyal customers. Responsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views and MG+BW products, orders, and fulfillment processes. Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales. The CSR interacts with all Surya, Global Views and MG+BW departments to resolve issues for the customer.

Primary Responsibilities:
  • Engage customers on a personal, individual non-scripted level
  • Manage ALL communications between internal departments and external clients and sales reps
  • Respond to client inquiries in a timely and professional manner
  • Detailed reviews of all PO's for potential red flags
  • Ensure accurate order placement and fulfillment.
  • Accurately document all customer interactions in appropriate systems.
  • Troubleshoot and resolve issues to the satisfaction of customers as needed.
  • Input quotes into client portals and fill out client forms for manager review/signature
  • Liaise with clients on web access and navigation
  • Foster a strong collaborative working relationship with all internal departments
  • Facilitate getting images and tear sheets (proposals) for customers
  • Other duties or projects related to orders, quotes, and project management as assigned
  • Verify account information on all calls.
  • Gain and excel in knowledge of all Surya, Global Views and MG+BW Surya products and processes.
Job Requirements:
  • Two or more years of experience in customer service
  • Demonstrates ability to accurately solve problems
  • Enjoys working with others in a team environment
  • Exceptional attention to detail is critically important
  • Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
  • Experience working with order entry and ticketing systems
  • Demonstrate exceptional customer service skills
  • Ability to handle multiple projects at the same time
Preferred Experience:
  • Greater than two years of experience in a service support role.
  • Freshdesk experience a plus

Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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