ZipRecruiter

Log In

1

Hospitality Customer Service Representative Jobs

next page

Showing results 1-20

People also search for

All JobsHospitality Customer Service Representative Jobs

Hospitality Customer Service Representative information

See salary details

$9

$18

$26

How much do hospitality customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for hospitality customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hospitality Customer Service Representative, and why are they important?

To thrive as a Hospitality Customer Service Representative, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant hospitality coursework. Familiarity with reservation systems, point-of-sale (POS) software, and customer relationship management (CRM) tools is typically required. Strong interpersonal skills, patience, and the ability to handle stressful situations professionally help individuals excel in this role. These competencies ensure guests receive outstanding service, fostering positive experiences that drive repeat business and strong brand reputation.

What are some common challenges Hospitality Customer Service Representatives face when handling guest concerns, and how are they typically addressed?

Hospitality Customer Service Representatives often encounter challenges such as managing difficult guest complaints, balancing multiple requests during peak times, and ensuring guest satisfaction despite unforeseen issues like overbookings or service disruptions. To address these, representatives rely on strong communication skills, empathy, and prompt problem-solving. Most hospitality organizations provide ongoing training and encourage teamwork, allowing reps to escalate complex issues to supervisors or collaborate with other departments to deliver quick, effective solutions while maintaining a positive guest experience.

What are Hospitality Customer Service Representatives?

Hospitality Customer Service Representatives are professionals who assist guests and customers in hotels, resorts, restaurants, and other hospitality venues. Their main responsibilities include responding to inquiries, handling reservations, addressing complaints, and ensuring guests have a positive experience. They often work at front desks, concierge stations, or call centers, and play a vital role in maintaining high standards of customer satisfaction. Strong communication, problem-solving skills, and a friendly demeanor are essential for this position.

What is the difference between Hospitality Customer Service Representative vs Front Desk Agent?

AspectHospitality Customer Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; hospitality or customer service experience
Work EnvironmentCall centers, customer support centers, hotel reservationsHotel lobbies, front desk, reception areas
Employer & IndustryHotels, resorts, travel agencies, hospitality companiesHotels, motels, resorts, hospitality establishments
Common Search & ComparisonCustomer service roles in hospitalityHotel front desk positions

The main difference is that a Hospitality Customer Service Representative primarily handles customer inquiries via phone or online, focusing on reservations and support. In contrast, a Front Desk Agent works directly with guests at the hotel front desk, managing check-ins, check-outs, and guest services. Both roles require strong communication skills and hospitality knowledge, but their work environments and daily tasks differ significantly.

More about Hospitality Customer Service Representative jobs
What job categories do people searching Hospitality Customer Service Representative jobs look for? The top searched job categories for Hospitality Customer Service Representative jobs are:
Hospitality Customer Service Representative jobs near you
Infographic showing various Hospitality Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 73% Part Time, and 3% Temporary. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Weekly Paycheck

Customer Service Representative - Weekly Paycheck

Genesis Marketing

Chicago, IL

$500 - $1.50K/wk

Full-time

Posted 24 days ago

Job description

At Genesis Marketing, we strive for success and are looking for 5 Customer Service Representatives to join our team at our Forest Park location. The Customer Service Representative will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable & comfortable working in a competitive sales environment.

RESPONSIBILITIES Provides quality customer interaction to promote products & services Maintains professional standards in goal oriented environment & customer relationships Participates in leadership training sessions & campaign meetings Executes one on one interactions with customers Contributes to a positive & energetic environment WHO SHOULD APPLY If you are a people person, work well within a team, and want to work with an amazing company with a bright future. WHAT WE ARE LOOKING FOR IN A CANDIDATE Results-driven Can excel in a collaborative environment Goal Oriented Comfortable with prospecting and cold-calling WHATS IN IT FOR YOU Paid training Top-notch mentor-ship Competitive comp plans: Weekly Pay with Commission AND Bonus Structures Opportunities for rapid advancement Weekly and monthly bonuses Job Type: Full-time Pay: $500.00 - $1,500.00 per week Customer care, sales, entry level sales, customer relations, customer acquisition, customer conversion, customer response, customer renewal, customer retention, customer research, customer response, customer effectiveness, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, customer service analyst, customer service associate, customer service consultant, customer relationship adviser, customer relationship management. Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions

Apply