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Aaa Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Aaa Customer Service Representative information

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How much do aaa customer service representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for aaa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Aaa Customer Service Representative vs Aaa Call Center Agent?

AspectAaa Customer Service RepresentativeAaa Call Center Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call center training
Work EnvironmentOffice or remote customer service settingCall center environment, often inbound calls
Employer & IndustryInsurance, automotive, or travel sectorsInsurance, telecommunications, or service industries

Both roles involve assisting customers, handling inquiries, and providing solutions. The main difference is that Aaa Customer Service Representatives often handle a broader range of customer issues in various channels, while Aaa Call Center Agents primarily manage inbound calls in a call center setting. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What does a typical day look like for an AAA Customer Service Representative?

A typical day for an AAA Customer Service Representative involves assisting members with a variety of needs, such as roadside assistance requests, membership inquiries, and travel planning. Representatives spend much of their time on the phone or using online chat systems, resolving issues quickly and efficiently while maintaining a friendly and professional demeanor. They also collaborate closely with dispatch teams and other departments to ensure timely service delivery. The role requires strong multitasking abilities, as representatives often handle multiple requests at once while adhering to quality and response time standards.

What are the key skills and qualifications needed to thrive as an AAA Customer Service Representative, and why are they important?

To thrive as an AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, telephone systems, and membership management platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of member inquiries, high-quality service, and positive customer experiences crucial to AAA's reputation.

What is an AAA Customer Service Representative?

An AAA Customer Service Representative is a professional who assists members of the American Automobile Association (AAA) with various services, such as roadside assistance, membership inquiries, insurance services, travel planning, and billing questions. They interact with customers via phone, email, or in person to resolve issues and provide information about AAA's products and benefits. Their goal is to ensure customer satisfaction by addressing concerns promptly and efficiently. Customer service representatives are vital to maintaining AAA's reputation for excellent member support.
More about Aaa Customer Service Representative jobs
What cities are hiring for Aaa Customer Service Representative jobs? Cities with the most Aaa Customer Service Representative job openings:
What states have the most Aaa Customer Service Representative jobs? States with the most job openings for Aaa Customer Service Representative jobs include:
What job categories do people searching Aaa Customer Service Representative jobs look for? The top searched job categories for Aaa Customer Service Representative jobs are:
Aaa Customer Service Representative jobs near you
Infographic showing various Aaa Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Field Insurance Customer Service Representative I (59488)

Field Insurance Customer Service Representative I (59488)

AAA Northeast

Cranston, RI

$23 - $27.25/hr

Full-time

Posted 6 days ago

AAA Northeast rating

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

155th of 277 rated insurance

Job description

On-site in Branch 5 days a week

Monday-Friday 8:45am-5:15pm alternating Saturdays 9am-1pm

Targeted Start Date: September 28th, 2026

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? Are you passionate about delivering exceptional customer service and eager to grow your career in the insurance industry?

As an Insurance Customer Service Representative I (CSR I), you will be part of a dynamic team dedicated to providing Five Diamond Service to our valued clients. This entry-level position is designed for individuals looking to build a strong foundation in Personal Lines insurance while supporting customers with their policy needs.
What you will do:

  • Complete initial comprehensive Personal Lines insurance training. Will provide day to day servicing of Personal Lines policies by answering customer questions and requests related to coverages, discounts, registrations, and claims, using Five Diamond standards. Processes policy transactions utilizing various carrier systems. Identify opportunities to upgrade insurance coverages and recommend appropriate services and products.
  • Processes discounts that are received through email or mail; uses judgment to apply effective date of discount and ensures that proper documentation is received.
  • Trains to research premium differences to identify origin of difference; obtains information from master file, selling agent and/or insurance company to resolve discrepancies; develops an understanding of the theory of rating; contacts insureds to explain premium difference; adheres to AAA's Five Diamond service standards in handling customer inquiries.
  • Exchange information with insurance companies, underwriters, banks, car dealers, etc. to facilitate processing of insurance related documents. Builds and manages customer relationships and identifies opportunities to improve service delivery.
Education
  • High School Diploma or GED required
Experience
  • 1+ years Customer service experience required
  • Successful completion of CSR training required
Licenses and Certifications
  • Must obtain Personal Lines Insurance License within first 30 Days required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

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