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Bilingual Insurance Customer Service Representative Jobs

UNIVISTA INSURANCE

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Licensed Insurance Agent CSR

Miami, FL · On-site

$16 - $20/hr

We are seeking a highly motivated and professional Insurance Customer Service Sales Representative ... Bilingual proficiency in English and Spanish is preferred. * Experience in sales or telemarketing ...

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

West Chester, PA · On-site

$20 - $23/hr

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies.

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Bilingual Insurance Customer Service Representative information

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How much do bilingual insurance customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for bilingual insurance customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bilingual Insurance Customer Service Representative, and why are they important?

To excel as a Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes state insurance licensure is often required. Exceptional interpersonal skills, problem-solving ability, and cultural sensitivity set top performers apart in this role. These competencies ensure effective service for diverse clients, accurate policy management, and customer satisfaction in a competitive industry.

What are Bilingual Insurance Customer Service Representatives?

Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers in more than one language, typically handling inquiries, processing claims, and resolving issues. They serve as a bridge between insurance companies and clients who may prefer or require service in a language other than English. Their role involves explaining policy details, guiding customers through the claims process, and ensuring a positive customer experience for a diverse clientele. Strong communication skills in multiple languages and a solid understanding of insurance products are essential for this position.

How does being bilingual enhance the daily responsibilities of an Insurance Customer Service Representative?

Being bilingual allows you to assist a broader range of clients by communicating effectively with policyholders who prefer to speak a language other than English. This skill is highly valued by insurance companies, as it helps improve customer satisfaction and can lead to quicker resolution of claims and inquiries. On a daily basis, you'll translate policy details, explain coverage options, and help customers navigate complex insurance processes, all while ensuring clear, accurate communication. Your ability to bridge language gaps can also make you a key resource within your team and position you for advancement opportunities.
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Bilingual Insurance Customer Service Representative jobs near you
Infographic showing various Bilingual Insurance Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.
Licensed Insurance Agent CSR

Licensed Insurance Agent CSR

UNIVISTA INSURANCE

Miami, FL • On-site

$16 - $20/hr

Full-time

Posted 2 days ago

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Job description

Position Overview:

We are seeking a highly motivated and professional Insurance Customer Service Sales Representative to join one of our independent franchises. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is highly desired for effective communication with our diverse customer base.

Key Responsibilities:

  • Handle incoming calls from customers promptly and professionally.
  • Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
  • Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
  • Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
  • Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
  • Collaborate with team members to address complex customer issues or escalate unresolved issues as necessary.

Qualifications:

  • Bilingual proficiency in English and Spanish is preferred.
  • Experience in sales or telemarketing is preferred.
  • Previous experience in a call center or customer service role is preferred.
  • High school diploma or equivalent required.
  • Basic proficiency in computer usage and Microsoft Office applications.
  • Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
  • Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
  • Strong organizational and time management skills to handle multiple tasks efficiently.
  • Professional, energetic, and able to thrive in a fast-paced environment and adapt to changing priorities.
  • 1-year customer service experience preferred, preferably in an insurance-related field with a 2-20 or 4-40 license.
  • Reliable transportation is required.

Company Description

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around each client’s needs. We invest in our people, recognize performance, and create real paths for growth. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.

OUR CORE VALUES — “The harder we work, the luckier we are.”

PROTECT — We ensure the safety of our communities with robust, comprehensive insurance options.

HELP — Our agents provide swift, personalized support to guide every client through their options.

PROMOTE — We invest in our workforce with career paths and training for aspiring agents.

BUILD — Every client relationship is built on trust and transparency, tailored to individual needs.

EDUCATE & GUIDE — We empower clients to make informed insurance decisions with clarity.

PROVIDE — Affordable, innovative insurance solutions made accessible through tools like our app.

Company Description

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas!. Our team helps families
and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around
each client’s needs.
We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for
growth. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.
OUR CORE VALUES — “The harder we work, the luckier we are.”
• ️ PROTECT — We ensure the safety of our communities with robust, comprehensive insurance options.
• HELP — Our agents provide swift, personalized support to guide every client through their options.
• PROMOTE — We invest in our workforce with career paths and training for aspiring agents.
• BUILD — Every client relationship is built on trust and transparency, tailored to individual needs.
• EDUCATE & GUIDE — We empower clients to make informed insurance decisions with clarity.
• PROVIDE — Affordable, innovative insurance solutions made accessible through tools like our app.