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How much do american family insurance customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for american family insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the American Family Insurance Customer Service position?

To thrive as an American Family Insurance Customer Service representative, you need strong communication skills, attention to detail, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic office software is often required, and additional training may be provided on company-specific platforms. Patience, problem-solving abilities, and a positive attitude are valuable soft skills that help build rapport with customers and handle challenging interactions. These skills are crucial for effectively resolving customer inquiries, fostering satisfaction, and maintaining the company's reputation.

What is an American Family Insurance Customer Service?

An American Family Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims processing, and general support. Representatives provide personalized service, help customers understand their coverage options, and ensure they have a positive experience. This role requires strong communication skills, problem-solving abilities, and knowledge of American Family Insurance products and services.

What are the typical daily responsibilities of an American Family Insurance Customer Service representative?

As an American Family Insurance Customer Service representative, your daily responsibilities typically include answering customer inquiries about policies, processing payments, updating account information, and assisting with claims or policy changes. You may communicate with customers via phone, email, or online chat, ensuring each interaction is handled with professionalism and care. Collaboration with underwriters, agents, and other internal teams is also common to help resolve complex issues or provide accurate information. By consistently delivering excellent service and accurate support, you contribute to customer satisfaction and the overall success of the company.

Does American Family Insurance Customer Service pay well?

American Family Insurance Customer Service representatives typically earn wages that are competitive within the insurance industry, with entry-level positions starting around minimum wage and increasing with experience and performance. The role may also include benefits such as health insurance and paid time off, contributing to overall compensation. Salaries can vary based on location, experience, and specific job responsibilities.
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American Family Insurance Customer Service jobs near you
Infographic showing various American Family Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Agent - Wisconsin Talent Pipeline

American Family Insurance

Menomonee Falls, WI • On-site

Other

Re-posted 29 days ago

American Family Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

217th of 303 rated insurance

Job description

Community leader. Protector of dreams. That's what makes an American Family Insurance Agent. It's a highly rewarding opportunity that allows you to create financial stability while making a positive impact on our customers' lives. If you're looking for a chance to own your future — we're interested in you! Apply today.

At American Family, we're seeking highly motivated individuals with a demonstrated track record of success and eagerness to accomplish something that takes time, energy, and commitment. Do you possess a strong work ethic and have an inner drive that makes you hungry for success? 

Insurance Agents operate as independent contractors, representing American Family and its products exclusively.  As an insurance agent, you'll be responsible for your agency's overall management, sales, and growth.  You'll also hire your team and work with them to meet the strategic business goals you set.

Reasons why you should become an American Family Insurance Agent:

  • Financially Fit: American Family has the financial security to protect the dreams of your policy holders
  • Fortune 500 company that is among the largest Property and Casualty insurance groups
  • Offer American Family Insurance products as well as products and services through our subsidiary partners
  • Training and support from a local team – from marketing, prospecting, business consultation and more
  • Unlimited compensation potential including a New Agent Incentive Program

Requirements

  • Obtain Property and Casualty and Life insurance licenses
  • Ability to pass a motor vehicle, financial/credit and criminal background check

We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

#LI-AH1

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