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Licensed Insurance Customer Service Jobs (NOW HIRING)

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr (+ commission)

Location: Kingwood, TX (Houston Area) -Licensed Insurance Customer Service Manager Compensation: Total Earning Potential: $75,000-$135,000+ ($ 50,000 Base Salary + Monthly Incentives + Sales ...

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Licensed Insurance Customer Service information

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$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

Is licensed insurance customer service a good job?

Licensed insurance customer service roles involve assisting clients with policy inquiries, claims, and coverage options, often requiring certification and strong communication skills. These jobs typically offer stable employment, opportunities for advancement, and may include benefits such as health insurance and paid time off.

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or explain insurance products. They typically use communication skills and insurance knowledge to support customers and may need to pass licensing exams and maintain certifications.
More about Licensed Insurance Customer Service jobs

What states have the most Licensed Insurance Customer Service jobs?

States with the most job openings for Licensed Insurance Customer Service jobs include:

What job categories do people searching Licensed Insurance Customer Service jobs look for?

The top searched job categories for Licensed Insurance Customer Service jobs are:

Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service

Carl Ferraro - State Farm Agency

Huntington Beach, CA • On-site

$41K - $57K/yr

Full-time, Contractor

Medical, Life, PTO

Re-posted 2 days ago

Key responsibilities

  • Establish and maintain customer relationships through follow-up and providing customer service.

  • Respond to customer inquiries regarding insurance options, policy changes, claims, and billing.

  • Use a needs-based review process to educate customers about insurance products and services.

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.


Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license

2.This is an in-office position, you must be able to make the commute to our agency location in Huntington Beach, CA.


If you meet the above criteria and are a motivated self-starter who thrives in a fast-paced environment I invite you to apply! This is your opportunity for a rewarding career with excellent income and growth potential.


Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day


Insurance Representative Benefits:

  • Base Salary plus a very competitive commission program.
  • Great bonus potential if you are a top performer
  • Travel opportunities
  • Paid time off - for personal time and holidays.
  • Potential for growth within the agency


Requirements

  • Property & Casualty license
  • Life and Health license
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.