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Licensed Insurance Customer Service Jobs (NOW HIRING)

StaffMyAgency LLC

Insurance Customer Service

Saint Paul, MN · On-site

$40K - $65K/yr

... Insurance Customer Service. We seek an energetic professional interested in helping our business ... Property & Casualty license (must be able to obtain) * Life and Health license (must be able to ...

StaffMyAgency LLC

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

Active Property and Casualty license is required. We seek an licensed energetic professional ... friendly customer service. Service can include responding to inquiries regarding insurance ...

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Licensed Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

Is licensed insurance customer service a good job?

Licensed insurance customer service roles involve assisting clients with policy inquiries, claims, and coverage options, often requiring certification and strong communication skills. These jobs typically offer stable employment, opportunities for advancement, and may include benefits such as health insurance and paid time off.

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or explain insurance products. They typically use communication skills and insurance knowledge to support customers and may need to pass licensing exams and maintain certifications.
More about Licensed Insurance Customer Service jobs

What states have the most Licensed Insurance Customer Service jobs?

States with the most job openings for Licensed Insurance Customer Service jobs include:

What job categories do people searching Licensed Insurance Customer Service jobs look for?

The top searched job categories for Licensed Insurance Customer Service jobs are:

Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service

Kirk Baldwin-Farmers Insurance Agency

Ogden, UT • On-site

$16 - $20/hr

Part-time

PTO

Re-posted 20 hours ago

Job description

Great Opportunity Awaits!

We are a large, established insurance agency offering services in auto, home, life, business, and investments. We are currently seeking a motivated and dependable individual to join our team in a customer service and client follow-up role.

Schedule Options:


Monday to Friday, 15 PM or 12 - 5 option also

or

option of a Full day Wednesday, with an early finish at 4 PM on Fridays


If you are organized, reliable, and enjoy working with people, this is a great opportunity to grow with a well-established agency.


Benefits

Hourly Base Salary + Commission

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Licensing assistance will be provided

Appreciation lunches

Team bonus opportunities

Community involvement

Networking events

Home/work life balance

Excellent training tools and programs

Collaborative work environment

Potential to move into a full time role

Casual business attire


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Generating insurance quotes.
  • Develop and maintain client relationships.
  • Schedule appointments for sales staff to meet prospective customers.
  • Handle customer renewals.

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • No insurance experience required but must be willing to learn
  • Must have basic computer and typing skills