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Licensed Insurance Customer Service Jobs (NOW HIRING)

The Jonus Group

Personal Lines CSR

Southport, NC · On-site

$40K - $65K/yr

  • Medical

  • PTO

Licensed Insurance CSR Agent Job Summary Seeking a dedicated and professional Licensed Insurance CSR Agent to join a dynamic team. In this role, you will be responsible for growing the company's book ...

Jenkins Insurance Group

Insurance Customer Service

Jackson, MI · On-site

$37K - $51K/yr

  • Retirement

  • PTO

We are looking for a motivated and service-oriented individual to join our insurance team in an entry-level customer service role. Part time and full time options available! This is an excellent ...

Tri-County Insurance Agency, Inc.

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Insurance CSR/OFFICE MANAGER/SALES MANAGER

Oswego, IL · On-site

$20 - $30/hr

You will work closely with a small customer service team to deliver exceptional service, leveraging your knowledge of insurance terminology and licensing to assist policyholders. Responsibilities

New

Berk's Insurance

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Insurance Customer Service Representative

Norristown, PA · On-site

$35K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary ...

StaffMyAgency LLC

Insurance Customer Service

Ogden, UT · On-site

$38K - $46K/yr

  • Life

  • Retirement

  • PTO

We seek an licensed energetic professional interested in helping our business grow through value ... friendly customer service. Service can include responding to inquiries regarding insurance ...

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All JobsLicensed Insurance Customer Service Jobs

Licensed Insurance Customer Service information

See salary details

$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Aug 15, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a licensed insurance customer service representative?

A licensed insurance customer service representative is a professional who assists clients with insurance policies, claims, and inquiries, often requiring state licensing to sell or advise on insurance products. They typically use customer service skills and insurance knowledge to support policyholders and ensure compliance with industry regulations.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

What are some common challenges faced by licensed insurance customer service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

Is a licensed insurance customer service a good job?

A licensed insurance customer service role can be a stable and rewarding career, offering opportunities to develop communication and problem-solving skills. It often requires licensing, knowledge of insurance policies, and customer interaction, with typical schedules during business hours. Job satisfaction depends on individual preferences for client interaction and industry stability.

What are the key skills and qualifications needed to thrive as a licensed insurance customer service representative?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.
More about Licensed Insurance Customer Service jobs

What states have the most Licensed Insurance Customer Service jobs?

States with the most job openings for Licensed Insurance Customer Service jobs include:

What job categories do people searching Licensed Insurance Customer Service jobs look for?

The top searched job categories for Licensed Insurance Customer Service jobs are:

Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Front Desk Licensed Insurance CSR

Cobble Insurance

Oklahoma City, OK • On-site

$20 - $24/hr

Full-time

Medical, Dental, Life, PTO

Re-posted 8 days ago

Job description

Cobble Insurance Agency is looking for a dependable, positive, detail-oriented Front Desk Licensed Insurance CSR to join our team.

This role is the first impression of our agency and an important part of the customer experience. The right person will be friendly on the phone, organized under pressure, comfortable helping clients, and capable of growing into a strong service role within the agency.

This is not just a receptionist position. While the role includes front desk responsibilities, we are looking for someone with prior insurance experience or an active interest in continuing their insurance career in a long-term customer service role. Preference will be given to candidates who are currently licensed or have previous agency, carrier, or insurance service experience.


Licensing Requirement


An active Oklahoma Property & Casualty license is strongly preferred. Candidates who are not currently licensed may still be considered if they have relevant insurance experience and are willing and able to obtain their license quickly after hire.


Compensation


This is a salaried full-time position with compensation generally equivalent to $20/hour or more, depending on insurance experience, licensing status, and overall fit for the position.


What We Are Looking For


We are looking for someone who understands that the front desk is one of the most important roles in the agency. This person needs to be warm and welcoming, but also accurate, responsible, and process-driven.


The best fit will be someone who enjoys helping people, takes pride in doing things correctly, communicates well, and wants to grow into a valuable long-term member of an insurance team.


To Apply


Please send your resume and a brief note about your insurance experience, licensing status, and why you believe you would be a good fit for this role.


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Career Growth Opportunities


Responsibilities

This position will include:

  • Answering incoming phone calls and greeting walk-in clients
  • Directing calls and client requests to the correct team member
  • Assisting with policy service requests as experience and licensing allow
  • Helping clients with basic questions, payments, documents, and follow-ups
  • Monitoring voicemails, emails, messages, and front desk communication
  • Creating or routing service requests inside agency systems
  • Supporting the personal lines and commercial lines teams as needed
  • Helping maintain a smooth and professional front office experience
  • Learning agency procedures, carrier guidelines, and service workflows
  • Documenting client interactions accurately and consistently

Requirements

Strong candidates will have:

  • Prior experience in an insurance agency, carrier office, or similar insurance service role
  • Active Property & Casualty insurance license preferred
  • Experience with customer service, phones, data entry, and administrative support
  • Familiarity with insurance terms, policy documents, billing, endorsements, claims, or renewals
  • Experience with agency systems such as EZLynx, AgencyZoom, RingCentral, Outlook, Slack, or similar platforms is a plus