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Licensed Insurance Customer Service Jobs (NOW HIRING)

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

King Of Prussia, PA · On-site

$20 - $23/hr

... Customer Service Representative to support clients with their personal lines insurance needs ... An active Property & Casualty Insurance License is highly preferred; however, candidates with ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

Family First Financial Inc

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Insurance Customer Service Representative

Saint Petersburg, FL · On-site

$50K - $65K/yr

We offer reimbursement for certain licenses & free continuing education for active licenses · ... Year prior insurance customer service or sales experience * Current 4-40 or 20-44 License

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All JobsLicensed Insurance Customer Service Jobs

Licensed Insurance Customer Service information

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$26K

$48.4K

$73K

How much do licensed insurance customer service jobs pay per year?

As of Jun 16, 2026, the average yearly pay for licensed insurance customer service in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a Licensed Insurance Customer Service Representative?

A Licensed Insurance Customer Service Representative is a professional who assists clients with their insurance policies, answers questions, processes policy changes, and helps resolve claims or billing issues. They are required to have an insurance license, which ensures they understand industry regulations and products. Their role is critical in maintaining customer satisfaction and ensuring clients understand their coverage options. They often work for insurance agencies or companies and may specialize in areas like auto, home, or health insurance.

What is the difference between Licensed Insurance Customer Service vs Insurance Sales Agent?

AspectLicensed Insurance Customer ServiceInsurance Sales Agent
CredentialsState license, insurance knowledgeState license, sales training
Work EnvironmentCustomer support, policy managementClient acquisition, policy selling
Employer & IndustryInsurance companies, agenciesInsurance agencies, brokerages

Licensed Insurance Customer Service focuses on assisting clients with policy questions, claims, and account management, requiring strong customer service skills and licensing. Insurance Sales Agents actively seek new clients, sell policies, and generate sales, also needing licensing and sales skills. While both roles require licensing, their primary functions differ: one supports existing clients, the other drives new business.

What is the highest paid customer service job?

In customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries. These roles often require extensive experience, leadership skills, and sometimes certifications, with salaries varying by industry and location.

What are some common challenges faced by Licensed Insurance Customer Service representatives, and how can they be managed effectively?

Licensed Insurance Customer Service representatives often navigate complex policy details while addressing diverse customer needs and regulatory requirements. Challenges may include handling high call volumes, resolving escalated issues, and keeping up with frequent policy or compliance updates. Effective time management, strong communication skills, and ongoing training are key to managing these demands. Collaborating closely with underwriters, agents, and claims specialists also helps ensure accurate, timely support for clients.

What type of insurance license pays the most?

In the insurance industry, licenses for life insurance and variable products typically offer higher earning potential compared to other licenses. Licensed insurance customer service roles often require a life or health insurance license, but roles involving specialized or high-value policies, such as variable or securities-related insurance, tend to pay more due to increased complexity and expertise needed.

Is a licensed insurance agent a good job?

A licensed insurance agent is a professional who sells insurance policies and provides customer service related to insurance products. The job often requires passing licensing exams, maintaining certifications, and working in a sales-oriented environment, with opportunities for commissions and career advancement. It can be a stable career for those with strong communication skills and an interest in finance and risk management.

How to get into insurance customer service?

To start a career as an insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant certifications or training in insurance policies can improve job prospects, and previous experience in customer service is often preferred. Entry-level roles may require passing a background check and completing company-specific training programs.

What are the key skills and qualifications needed to thrive as a Licensed Insurance Customer Service Representative, and why are they important?

To thrive as a Licensed Insurance Customer Service Representative, you need a valid insurance license, strong knowledge of insurance products, and excellent customer service skills. Familiarity with agency management software, CRM systems, and insurance quoting platforms is typically required. Exceptional communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills ensure accurate policy management, regulatory compliance, and high customer satisfaction in a competitive industry.
More about Licensed Insurance Customer Service jobs
What states have the most Licensed Insurance Customer Service jobs? States with the most job openings for Licensed Insurance Customer Service jobs include:
What job categories do people searching Licensed Insurance Customer Service jobs look for? The top searched job categories for Licensed Insurance Customer Service jobs are:
Licensed Insurance Customer Service jobs near you
Infographic showing various Licensed Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Bilingual Licensed Insurance Customer Service - Spanish

Bilingual Licensed Insurance Customer Service - Spanish

StaffMyAgency LLC

Charlotte, NC • On-site

$35K - $40K/yr

Full-time

PTO

Posted 8 days ago

Job description

Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish) Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license.
2. Must be able to make the commute to our agency location in Charlotte, NC. This is an in-office position.
Responsibilities include but not limited to:
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
  • Base Salary $35,000 - $40,000 depending on experience
  • Commissions and Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
Requirements
  • Bilingual English/Spanish (required)
  • Property & Casualty license (required)
  • Life and Health license (must be able to obtain)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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