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Insurance Customer Service Specialist Jobs (NOW HIRING)

IIAN

Customer Service Specialist

Omaha, NE · On-site

$25K - $35K/yr

Customer Service Specialist The customer service specialist is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and ...

Amwaste Careers

Customer Service Specialist

Birmingham, AL · On-site

$16 - $21/hr

Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact.

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Insurance Customer Service Specialist information

See salary details

$24.5K

$52.5K

$96K

How much do insurance customer service specialist jobs pay per year?

As of Sep 14, 2026, the average yearly pay for insurance customer service specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service specialist do?

An Insurance Customer Service Specialist assists clients with their insurance policies by answering questions, processing claims, updating account information, and resolving issues. They serve as the main point of contact between the insurance company and policyholders, ensuring customer satisfaction and compliance with regulations. Their role often involves explaining policy details, helping with billing inquiries, and guiding clients through the claims process.

What are the key skills and qualifications needed to thrive as an insurance customer service specialist?

To excel as an Insurance Customer Service Specialist, you need a solid understanding of insurance products, policy processing, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with customer relationship management (CRM) software, policy administration systems, and common office applications is typically required. Outstanding communication, problem-solving, and patience help you address client inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences, ensuring policy accuracy, and fostering client retention in a competitive industry.

What are some common challenges faced by insurance customer service specialists, and how can they be managed?

Insurance Customer Service Specialists often encounter challenges such as handling complex policy inquiries, managing high call volumes, and dealing with upset or distressed clients. Successfully managing these situations involves strong communication skills, patience, and a thorough understanding of insurance products and procedures. Many employers provide regular training and access to up-to-date resources to help specialists stay informed and confident in assisting customers. Building rapport and remaining calm under pressure are key to providing excellent service and ensuring customer satisfaction.

What is the difference between Insurance Customer Service Specialist vs Insurance Claims Processor?

AspectInsurance Customer Service SpecialistInsurance Claims Processor
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; often requires knowledge of claims processing
Work EnvironmentOffice setting, call centers, or remoteOffice or claims processing centers, often with detailed data entry
Employer & Industry UsageInsurance companies, agencies, brokersInsurance companies, third-party claims organizations
Common Search & ComparisonCustomer support, client communication, policy inquiriesClaims review, processing, and documentation

Insurance Customer Service Specialists focus on assisting clients with policy questions, billing, and general support, while Insurance Claims Processors handle the evaluation and processing of insurance claims. Both roles require strong communication skills but differ in daily tasks and focus areas.

Is insurance customer service a good job?

Insurance customer service specialists handle client inquiries, policy explanations, and claims processing, often working in office or call center environments. The role requires strong communication skills, attention to detail, and familiarity with insurance policies and software. It can offer stable employment with opportunities for advancement and certifications in insurance or customer service.
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What cities are hiring for Insurance Customer Service Specialist jobs?

Cities with the most Insurance Customer Service Specialist job openings:

Who are the top companies hiring for Insurance Customer Service Specialist jobs?

The top employers for Insurance Customer Service Specialist jobs are:

What are popular job titles related to Insurance Customer Service Specialist jobs?

For Insurance Customer Service Specialist jobs, the most frequently searched job titles are:

Insurance Customer Service Specialist jobs near you
Infographic showing various Insurance Customer Service Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Customer Service Specialist

Camden, NJ • On-site

M & C Insurance Agency, Inc
11 - 50 employees
Learn more about M & C Insurance Agency, Incexternal

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

M&C are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

M&C Insurance prides itself on being a trusted independent insurance agency. M&C has been in business serving New Jersey and Pennsylvania for 40 years. M&C has 3 locations in Camden, Pennsauken, and Mt. Laurel. We are seeking a licensed insurance agent(s) to join our growing team. The right candidate for this job is social but serious, fun but focused, and has a drive to be successful.