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Insurance Customer Service Representative

Kennewick, WA · On-site

$19 - $23/hr

We're looking for an energetic, customer-focused Insurance Customer Service & Sales Representative who thrives in a fast-paced environment, enjoys connecting with people, and is passionate about ...

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Insurance Customer Service Specialist information

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$24.5K

$52.5K

$96K

How much do insurance customer service specialist jobs pay per year?

As of Aug 10, 2026, the average yearly pay for insurance customer service specialist in the United States is $52,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What does an insurance customer service specialist do?

An Insurance Customer Service Specialist assists clients with their insurance policies by answering questions, processing claims, updating account information, and resolving issues. They serve as the main point of contact between the insurance company and policyholders, ensuring customer satisfaction and compliance with regulations. Their role often involves explaining policy details, helping with billing inquiries, and guiding clients through the claims process.

What is the difference between Insurance Customer Service Specialist vs Insurance Claims Processor?

AspectInsurance Customer Service SpecialistInsurance Claims Processor
CredentialsHigh school diploma; sometimes certifications in customer serviceHigh school diploma; often requires knowledge of claims processing
Work EnvironmentOffice setting, call centers, or remoteOffice or claims processing centers, often with detailed data entry
Employer & Industry UsageInsurance companies, agencies, brokersInsurance companies, third-party claims organizations
Common Search & ComparisonCustomer support, client communication, policy inquiriesClaims review, processing, and documentation

Insurance Customer Service Specialists focus on assisting clients with policy questions, billing, and general support, while Insurance Claims Processors handle the evaluation and processing of insurance claims. Both roles require strong communication skills but differ in daily tasks and focus areas.

What is an insurance customer service specialist?

An insurance customer service specialist is a professional who assists clients with their insurance policies, answers questions, processes claims, and provides information about coverage options. They typically work in insurance offices or call centers and need strong communication and problem-solving skills, often using customer management software. Certification or knowledge of insurance policies can enhance their effectiveness in the role.

What are some common challenges faced by insurance customer service specialists, and how can they be managed?

Insurance Customer Service Specialists often encounter challenges such as handling complex policy inquiries, managing high call volumes, and dealing with upset or distressed clients. Successfully managing these situations involves strong communication skills, patience, and a thorough understanding of insurance products and procedures. Many employers provide regular training and access to up-to-date resources to help specialists stay informed and confident in assisting customers. Building rapport and remaining calm under pressure are key to providing excellent service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an insurance customer service specialist?

To excel as an Insurance Customer Service Specialist, you need a solid understanding of insurance products, policy processing, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with customer relationship management (CRM) software, policy administration systems, and common office applications is typically required. Outstanding communication, problem-solving, and patience help you address client inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences, ensuring policy accuracy, and fostering client retention in a competitive industry.
More about Insurance Customer Service Specialist jobs
What cities are hiring for Insurance Customer Service Specialist jobs? Cities with the most Insurance Customer Service Specialist job openings:
Who are the top companies hiring for Insurance Customer Service Specialist jobs? The top employers for Insurance Customer Service Specialist jobs are:
What job categories do people searching Insurance Customer Service Specialist jobs look for? The top searched job categories for Insurance Customer Service Specialist jobs are:
Insurance Customer Service Specialist jobs near you
Infographic showing various Insurance Customer Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,544 per year, or $25.3 per hour.

Insurance Customer Service Rep

State Farm Insurance - John Costa Agency

Kearny, NJ • On-site

$40K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

At John Costa State Farm, insurance is about building trust, providing guidance, and helping people protect their families. With 18 years of experience as a State Farm Agent, John Costa has built a reputation for exceptional service, integrity, and long-term client relationships. As a Chairman Circle Agent, consistent Ambassador Travel Qualifier, and multiple-time Presidents Club qualifier, John has earned recognition for both production and customer-focused excellence. Our agency is built on accountability and a commitment to delivering outstanding client experiences. We foster a supportive, team-oriented environment where employees receive the coaching, training, and resources needed to grow and succeed.

We're seeking an Insurance Customer Service Representative to join our agency and play a key role in delivering exceptional support to our clients. In this position, you'll assist customers with policy servicing, billing questions, claims support, and account updates while helping maintain the high service standards our agency is known for.

  • Base salary of $40,000-$65,000 based on experience,
  • Paid time off
  • Health, dental, and vision insurance
  • 401k plan
  • Clear path for career advancement

If you're passionate about helping people, enjoy problem-solving, and want to build a long-term career with a respected agency, apply today!


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Licensing Assistance

Holidays Off

401k Plan

Professional Development

Office Snacks and Coffee

Personal Workspace

Flexibility with Work Location (Home Optional)


Responsibilities
  • Answer inbound calls and respond to customer inquiries regarding policies, billing, claims, and service requests
  • Assist clients with policy changes, endorsements, account updates, and payment arrangements
  • Maintain accurate customer records and documentation within agency systems
  • Resolve customer concerns professionally and escalate complex issues when necessary
  • Provide clear guidance and support throughout the customer experience
  • Deliver exceptional customer service while building long-term client relationships

Requirements
  • Strong customer service skills and professional phone presence
  • Excellent verbal and written communication abilities
  • Strong attention to detail and accuracy when handling customer information
  • Problem-solving skills and ability to navigate customer concerns effectively
  • Comfortable using CRM systems, email, and other technology platforms
  • Strong organizational and time management skills
  • Bilingual skills are a major plus