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Customer Service Rep Insurance Jobs (NOW HIRING)

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

COVERWELL INSURANCE AGENCY CORP

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Customer Service / Sales

Compton, CA

$18/hr

Customer Service Representative (Insurance, Tax & DMV Services) Pay: Starting at $18.00/hour (Negotiable Based on Experience) Location: Compton, CA Truvalue Insurance & Tax Agency is seeking a ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

Schizzano Insurance Agency Inc

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Insurance Customer Service Representative

Hicksville, NY · On-site

$25 - $30/hr

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of ...

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Customer Service Rep Insurance information

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How much do customer service rep insurance jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer service rep insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Rep in Insurance, and why are they important?

To thrive as a Customer Service Rep in Insurance, you need a solid understanding of insurance products, policy procedures, and strong problem-solving abilities, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance databases is typically required. Excellent communication, patience, and conflict resolution skills help build trust and handle challenging client interactions effectively. These skills are essential for ensuring customer satisfaction, retaining clients, and maintaining the company's reputation in a competitive industry.

What is the difference between Customer Service Rep Insurance vs Claims Adjuster?

AspectCustomer Service Rep InsuranceClaims Adjuster
CredentialsHigh school diploma; some roles may require insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice settings, call centers, remote optionsFieldwork and office settings, inspecting damages
Employer & IndustryInsurance companies, customer service centersInsurance companies, claims departments
Primary FocusAssisting customers, policy inquiriesEvaluating claims, determining coverage and payouts

While both roles work within the insurance industry, Customer Service Reps focus on assisting policyholders with inquiries and account management, whereas Claims Adjusters evaluate and process insurance claims. Customer Service Reps typically handle customer interactions, while Claims Adjusters conduct investigations and determine claim validity.

How does a Customer Service Rep in insurance typically handle challenging customer interactions, and what support is available from the team?

As a Customer Service Rep in insurance, you will occasionally encounter customers who are upset or frustrated about claims, policy changes, or coverage issues. Handling these situations often involves active listening, clear communication, and empathy to de-escalate concerns. Most insurance companies provide thorough training, access to knowledge bases, and support from supervisors or team leads to help you resolve complex issues. Additionally, reps usually collaborate closely with claims adjusters and underwriters to ensure accurate information and solutions are provided. Team meetings and ongoing coaching sessions are common to share best practices and address challenges collectively.

What does a Customer Service Representative in insurance do?

A Customer Service Representative (CSR) in insurance assists clients with policy inquiries, processes changes to existing policies, handles billing questions, and helps customers file and track insurance claims. They serve as the main point of contact between the insurance company and its clients, ensuring that customers receive accurate information and prompt assistance. CSRs also help explain coverage options, resolve complaints, and maintain detailed records of customer interactions. Their role is essential in providing a positive customer experience and supporting the overall operations of the insurance agency.
More about Customer Service Rep Insurance jobs
What job categories do people searching Customer Service Rep Insurance jobs look for? The top searched job categories for Customer Service Rep Insurance jobs are:
Customer Service Rep Insurance jobs near you

Insurance CSR

Dukes Insurance Agency

Chicago Ridge, IL • On-site

$18 - $24/hr

Full-time

Posted 11 days ago

Job description

We are looking for a Customer Service Representative Assistant to provide support to our Account Managers. We are looking for people with a friendly and professional demeanor, good communication skills, and efficiency with their work quality. Paid Training, Yearly Reviews and Room for Growth Opportunities within Company.

Service Responsibilities:

  • Working very closely with Account Managers and Owner, providing support as needed with Certificates, Endorsements, and Policies

  • Learning and understanding company insurance products.

  • Accessing customer accounts and policy schedules.

  • Reviewing Policies for Typos, etc. before sending out to customers

  • Answering calls
  • Filing

Service Representative Requirements:

  • High school diploma or GED.
  • Previous experience working as a customer service representative, preferred.
  • Willingness to learn knowledge of insurance products and policy schedules & forms.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills
  • High-level typing skills.
  • Knowledge of telephone and call forwarding systems.

Company Description

Commercial Insurance Brokerage