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Customer Service Rep Insurance Jobs (NOW HIRING)

Louisiana Restaurant Association

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Insurance Customer Service Representative

New Orleans, LA · On-site

$22 - $24/hr

... for a Customer Service Representative (CSR) to serve as the primary point of contact for members of the Workers' Compensation Insurance Program. This position supports the Underwriting and LRA ...

New

Insurance Agency

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Licensed Insurance Customer Service Representative

Anaheim, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

gpac

Insurance Customer Service Representative

Monessen, PA · On-site

$34K - $47K/yr

An agency is on the active look out for a inspired Customer Service Representative within commercial lines. This is a great company to work with that has amazing benefits and growth opportunities.

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Customer Service Rep Insurance information

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How much do customer service rep insurance jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service rep insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service rep in insurance do?

A Customer Service Representative (CSR) in insurance assists clients with policy inquiries, processes changes to existing policies, handles billing questions, and helps customers file and track insurance claims. They serve as the main point of contact between the insurance company and its clients, ensuring that customers receive accurate information and prompt assistance. CSRs also help explain coverage options, resolve complaints, and maintain detailed records of customer interactions. Their role is essential in providing a positive customer experience and supporting the overall operations of the insurance agency.

What are the key skills and qualifications needed to thrive as a customer service rep in insurance?

To thrive as a Customer Service Rep in Insurance, you need a solid understanding of insurance products, policy procedures, and strong problem-solving abilities, often supported by a high school diploma or relevant certifications. Familiarity with customer relationship management (CRM) software, call center systems, and insurance databases is typically required. Excellent communication, patience, and conflict resolution skills help build trust and handle challenging client interactions effectively. These skills are essential for ensuring customer satisfaction, retaining clients, and maintaining the company's reputation in a competitive industry.

How does a customer service rep in insurance typically handle challenging customer interactions, and what support is available from the team?

As a Customer Service Rep in insurance, you will occasionally encounter customers who are upset or frustrated about claims, policy changes, or coverage issues. Handling these situations often involves active listening, clear communication, and empathy to de-escalate concerns. Most insurance companies provide thorough training, access to knowledge bases, and support from supervisors or team leads to help you resolve complex issues. Additionally, reps usually collaborate closely with claims adjusters and underwriters to ensure accurate information and solutions are provided. Team meetings and ongoing coaching sessions are common to share best practices and address challenges collectively.

What is the difference between Customer Service Rep Insurance vs Claims Adjuster?

AspectCustomer Service Rep InsuranceClaims Adjuster
CredentialsHigh school diploma; some roles may require insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice settings, call centers, remote optionsFieldwork and office settings, inspecting damages
Employer & IndustryInsurance companies, customer service centersInsurance companies, claims departments
Primary FocusAssisting customers, policy inquiriesEvaluating claims, determining coverage and payouts

While both roles work within the insurance industry, Customer Service Reps focus on assisting policyholders with inquiries and account management, whereas Claims Adjusters evaluate and process insurance claims. Customer Service Reps typically handle customer interactions, while Claims Adjusters conduct investigations and determine claim validity.

More about Customer Service Rep Insurance jobs

What job categories do people searching Customer Service Rep Insurance jobs look for?

The top searched job categories for Customer Service Rep Insurance jobs are:

Customer Service Rep Insurance jobs near you

Insurance Customer Service Representative

Abel Duran-Farmers Insurance Agency

Moreno Valley, CA • On-site

$36K - $55K/yr

Full-time

Posted 18 days ago

Job description

The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. Looking for a confident and highly motivated individual that's interested in a great sales opportunity. Uncapped earnings with future long term career advancement available. As an entry level appointment setter/lead generator at you will make outbound calls to generate appointments and market insurance products or services. Apply today to start your path to a new sales or service career today!

Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Base salary based on experience.


Benefits

Annual Base Salary + Bonus Opportunities

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities


Responsibilities
  • Solicits for new business via telephone, networking, and other lead sources.
  • Process customer policy change requests.
  • Return all phone messages promptly.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Presents and explains insurance policy options based upon prospective client needs and their personal goals.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements


  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • A Property & Casualty license is preferred but will train good individual.
  • Great Customer Service Skills.
  • Strong communication skills, both oral and written.
  • Driven and goal-oriented individual.