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Inbound Agent Jobs (NOW HIRING)

Careerxchange

Inbound Agent

Miami, FL

$21/hr

They are currently seeking an Inbound Agent to join their dynamic team. This is an excellent opportunity to work alongside experienced logistics professionals, grow your career, and contribute to the ...

Cortex

Remote RN Inbound Agent

$25/hr

... Agent, you will play a critical role in assisting individuals who have been impacted by hurricanes and are seeking insurance claim assistance. Your primary responsibility will be to handle inbound ...

Polly Insurance Agency LLC

Insurance Agent, Inbound Sales Job Overview At Polly, we're changing the way people shop for car insurance through technology. If you're a driven personal lines insurance sales agent with a high gear ...

KS insurance group

Inbound Insurance Agent

Philadelphia, PA · On-site

$74.40K - $151.20K/yr

Life Insurance / Final Expense Agent Location: Marlton, NJ (In-Office Position) Hours: Monday - Friday | 9:00 AM - 6:00 PM Compensation: Base Salary + Uncapped Commission Leads Provided - Inbound ...

KS insurance group

Inbound Insurance Agent

Evesham, NJ · On-site

$74.40K - $151.20K/yr

Life Insurance / Final Expense Agent Location: Marlton, NJ (In-Office Position) Hours: Monday - Friday | 9:00 AM - 6:00 PM Compensation: Base Salary + Uncapped Commission Leads Provided - Inbound ...

Modalways

Inbound Call Center Agent

Austin, TX · On-site

$17 - $26/hr

About the Role Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This ...

Shore Capital Corp.

Real Estate Agent Recruiter

Irvine, CA · On-site

$14 - $18/hr

Primary job responsibilities include: • Outbound and inbound agent recruiting efforts, both cold and warm. • Contact potential real estate agents to communicate the benefits of joining our team ...

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How much do inbound agent jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for inbound agent in the United States is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Agent, and why are they important?

To thrive as an Inbound Agent, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are important technical requirements. Patience, problem-solving, and a positive attitude help agents excel in handling diverse customer inquiries. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall reputation of the organization.

What are some common challenges Inbound Agents face when handling high call volumes, and how can they be managed effectively?

Inbound Agents often encounter periods of high call volume, which can be challenging in terms of maintaining quality customer service while managing stress. Effective time management, familiarity with support scripts, and the ability to quickly navigate internal systems are essential. Many contact centers provide ongoing training and peer support to help agents develop these skills. Additionally, using call routing technology and relying on teamwork ensures that calls are distributed fairly and that agents have opportunities to take brief breaks, helping maintain performance and morale.

What is an Inbound Agent?

An Inbound Agent is a customer service professional who primarily handles incoming calls, emails, or chats from customers. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. Inbound Agents often work in call centers or customer support departments, helping to ensure customer satisfaction and efficient communication. They typically follow company guidelines and use specialized software to track interactions and assist customers effectively.

What does an inbound agent do?

An inbound agent handles customer calls, emails, or chats coming into a company's support center. They assist with inquiries, resolve issues, and provide information about products or services, often using customer relationship management (CRM) tools. Strong communication skills and product knowledge are essential for this role.
More about Inbound Agent jobs
What job categories do people searching Inbound Agent jobs look for? The top searched job categories for Inbound Agent jobs are:
Inbound Agent jobs near you
Infographic showing various Inbound Agent job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,907 per year, or $25.9 per hour.
Inbound Agent

Inbound Agent

Careerxchange

Miami, FL

$21/hr

Full-time

Posted 9 days ago

Job description

About the Client:

Our client is a globally recognized supply chain management company where professionalism, leadership, and a collaborative work environment are at the heart of their success. These values drive an innovative, customer-focused approach to logistics, supported by more than 15,000 trained professionals across 250+ locations worldwide. As a Fortune 500 company, they utilize unified global systems to deliver exceptional service and reliable solutions.

They are currently seeking an Inbound Agent to join their dynamic team. This is an excellent opportunity to work alongside experienced logistics professionals, grow your career, and contribute to the success of both the company and its clients.
Job Description

Responsibilities:
  • Communicate with customers to coordinate international shipments while delivering outstanding customer service.
  • Ensure shipping documents are sent promptly to customers or internal teams for customs clearance purposes.
  • Perform accurate and timely data entry into the operating system.
  • Track and trace import files as needed.
  • Maintain compliance with company policies, government regulations, and customer requirements.
  • Understand department workflows and identify opportunities to improve efficiency and processes.
Qualifications:
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Ability to follow written and verbal instructions accurately.
  • Ability to work effectively with individuals at all organizational levels.
  • Professional appearance and demeanor.
  • Bilingual in English and Spanish required.
  • Proficiency in Microsoft Office (Word and Excel).
Job Details:
  • Job Type: Full-time
  • Pay: $21.00 per hour
  • Schedule: Monday to Friday, 8-hour shift
  • Work Location: In person
We invite you to visit our website at www.careerxchange.com to explore additional career opportunities.

CAREERXCHANGE, Inc. is an Equal Opportunity Employer (EOE).