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AnswerNet

Inbound Call Center Agent

$16.50/hr

Inbound Call Center Agent Hours: Vary Monday - Friday: 08:00 AM - 10:00 PM Saturday - Sunday: 10:00 AM - 07:00 PM Salary: $16.50 an hour Benefits available after 60 Days for Full-Time Employees About ...

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How much do inbound agent jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for inbound agent in the United States is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.73 per hour, depending on experience, location, and employer.

What are some common challenges Inbound Agents face when handling high call volumes, and how can they be managed effectively?

Inbound Agents often encounter periods of high call volume, which can be challenging in terms of maintaining quality customer service while managing stress. Effective time management, familiarity with support scripts, and the ability to quickly navigate internal systems are essential. Many contact centers provide ongoing training and peer support to help agents develop these skills. Additionally, using call routing technology and relying on teamwork ensures that calls are distributed fairly and that agents have opportunities to take brief breaks, helping maintain performance and morale.

What are the key skills and qualifications needed to thrive as an Inbound Agent, and why are they important?

To thrive as an Inbound Agent, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are important technical requirements. Patience, problem-solving, and a positive attitude help agents excel in handling diverse customer inquiries. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall reputation of the organization.

What is an Inbound Agent?

An Inbound Agent is a customer service professional who primarily handles incoming calls, emails, or chats from customers. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. Inbound Agents often work in call centers or customer support departments, helping to ensure customer satisfaction and efficient communication. They typically follow company guidelines and use specialized software to track interactions and assist customers effectively.

What job makes $10,000 a month without a degree?

An inbound agent typically does not earn $10,000 a month without specialized skills or experience. High-paying roles that can reach this level often involve sales, real estate, or entrepreneurship, which may require strong communication skills, industry knowledge, or certifications but not necessarily a degree. Most jobs with such income levels demand significant experience, performance, or business ownership.

What skills are needed for inbound calls?

Inbound agents need strong communication skills, active listening, and the ability to handle customer inquiries professionally. They should also have problem-solving abilities, patience, and familiarity with customer service tools like CRM software. Good time management and a calm demeanor are important for managing call volume effectively.

What does an inbound agent do?

An inbound agent handles customer calls, emails, or chats coming into a company, providing support, information, or assistance related to products or services. They use communication skills and may utilize customer relationship management (CRM) tools to document interactions and resolve issues efficiently.

Which call center pays the most?

Inbound agents in call centers can earn higher wages depending on the industry, company size, and location. Typically, call centers serving technical support, finance, or healthcare sectors tend to offer higher pay rates, especially for experienced agents with specialized skills or certifications. Compensation varies widely but generally includes base salary, performance bonuses, and benefits.
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Infographic showing various Inbound Agent job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,907 per year, or $25.9 per hour.
Hybrid-Medicare Sales Agent (Inbound Sales)

Hybrid-Medicare Sales Agent (Inbound Sales)

Sagility

Ewa Beach, HI

$27/hr

Other

Medical, Retirement

Posted 12 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 71 rated call and contact centers

Job description

Job title Hybrid-Medicare Sales Agent (Inbound Sales)
About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Hybrid-Medicare Sales Agent (Inbound Sales)

Job Description:

Are you ready to start or grow your career in healthcare sales?

At The Hive, you’ll guide Medicare-eligible individuals through plan options, help them make informed decisions, and enroll them in coverage that meets their needs, all inbound, consultative, and phone-based.

This is more than a job; it’s a structured path into long-term growth in healthcare sales, with paid training, licensing support, and strong performance-based bonuses.

Why This Role Stands Out From Others

  • Earn while you learn: Get paid from day one, with performance-based bonus opportunities.
  • Hybrid schedule: Onsite at our Kapolei, HI office and work-from-home up to 3 days per week after training.
  • Fun, culture-focused team: Themed events, prizes, drawings, and scheduled free lunches.
  • Inbound sales only from UnitedHealthcare: No door-to-door or cold calling required.
  • All tools provided: You will never be asked to purchase leads or materials.
  • Career growth: Paid training, coaching, and clear opportunities to advance in healthcare sales.
  • Medical and 401(k) benefits are available after standard eligibility periods.

Compensation Highlights

  • $27.00 per hour
  • Potential to earn up to $300.00 in bonuses during training and production.
  • Uncapped $300 referral bonuses for each referral who completes training and one week of production
  • Note: Referrer and referral must both be active at the time of payout. See the recruiter for details.

What You’ll Do

  • Answer inbound calls and guide Medicare-eligible individuals through plan options
  • Build trust and rapport to help members make informed decisions
  • Assist with completing enrollment applications accurately and compliantly
  • Multi-task across multiple computer screens and systems while engaging with customers
  • Meet or exceed sales, quality, and customer satisfaction goals
  • Maintain all licensing and annual training requirements

Program Schedule

  • Full-time Training Schedule: Monday–Friday, 8:00 AM–4:30 PM HST
  • First 7 weeks are onsite with no time off
  • Location: 949 Kamokila Blvd, Kapolei, HI 96707
  • Must be flexible to work assigned production shifts between

    10:30 AM-7:00 PM HST

    OR

    11:30 AM -9:00 PM HST

  • Must be available to work December 1–7, 2026, consecutively

What You Bring

  • Active Resident Health Insurance License (Required)
  • Minimum 1 year tenure at your most recent job
  • Must be available to work December 1–7 consecutively
  • Must be willing to work on-site for the first 7 weeks.
  • Must be able to follow strict attendance metrics.
  • Must be a U.S. citizen
  • High school diploma or equivalent
  • Strong communication and basic computer skills
  • Coachable mindset with a willingness to learn and accept feedback
  • Willingness to work onsite for up to 3 days per week post-training for team events, meetings, and collaboration

Why Hive

This isn’t just a job; it’s your chance to build a lasting career in healthcare sales. With paid training, licensing support, bonuses, and hybrid flexibility, you’ll gain real-world experience, strengthen your resume, and open doors to growth, leadership, and specialized roles in healthcare sales.

Alert: Please beware of fraudulent communications from profiles impersonating Sagility or its employees. All official communication from Sagility will come from our verified email domains: “@sagility.com” or “@sagilityhealth.com”. Sagility will never ask for payments for job offers, interviews, or otherwise. Do not respond to suspicious communications, whether via email, WhatsApp, or any social platform. For any concerns, contact us directly through our official website.

Location:

United States of America

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