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Inbound Agent Jobs (NOW HIRING)

Personal Lines Inbound Sales Agent Hiring Insurance Sales. Individuals who are client focused with an ability to build report, sell and build value around insurance solutions. If you love being ...

Inbound Call Center Agent

Miami, FL ยท On-site

$17 - $26/hr

Position Overview The Inbound Call Center Agent is responsible for handling inbound customer communications, assisting clients with inquiries, reservations, and service information. This role ...

Inbound Call Center Agent

Boston, MA ยท On-site

$17 - $27/hr

Job Overview Brand Nest is seeking a dependable and customer-focused Inbound Call Center Agent to join our Boston team. This role focuses on handling incoming customer inquiries, providing accurate ...

Overview CubeSmart is looking for an Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring ...

The inbound sales agent will answer inbound calls from prospective/current members interested in supporting Conservative causes by buying new lines of service. Ideal candidates are highly motivated ...

The inbound sales agent will answer inbound calls from prospective/current members interested in supporting Conservative causes by buying new lines of service. Ideal candidates are highly motivated ...

Inbound Sales Agent

Grapevine, TX ยท On-site

$60K - $100K/yr

The inbound sales agent will answer inbound calls from prospective/current members interested in supporting Conservative causes by buying new lines of service. Ideal candidates are highly motivated ...

Inbound Sales Agent

Grapevine, TX ยท On-site

$60K - $100K/yr

The inbound sales agent will answer inbound calls from prospective/current members interested in supporting Conservative causes by buying new lines of service. Ideal candidates are highly motivated ...

Respond promptly and professionally to inbound agent inquiries via phone and email * Act as the main point of contact for agentrequested "Troubleshoot" sessions * Provide stepbystep guidance on ...

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Inbound Agent information

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$5

$25

$46

How much do inbound agent jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for inbound agent in the United States is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Agent, and why are they important?

To thrive as an Inbound Agent, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are important technical requirements. Patience, problem-solving, and a positive attitude help agents excel in handling diverse customer inquiries. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall reputation of the organization.

What are some common challenges Inbound Agents face when handling high call volumes, and how can they be managed effectively?

Inbound Agents often encounter periods of high call volume, which can be challenging in terms of maintaining quality customer service while managing stress. Effective time management, familiarity with support scripts, and the ability to quickly navigate internal systems are essential. Many contact centers provide ongoing training and peer support to help agents develop these skills. Additionally, using call routing technology and relying on teamwork ensures that calls are distributed fairly and that agents have opportunities to take brief breaks, helping maintain performance and morale.

What is an Inbound Agent?

An Inbound Agent is a customer service professional who primarily handles incoming calls, emails, or chats from customers. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. Inbound Agents often work in call centers or customer support departments, helping to ensure customer satisfaction and efficient communication. They typically follow company guidelines and use specialized software to track interactions and assist customers effectively.

What does an inbound agent do?

An inbound agent handles customer calls, emails, or chats coming into a company's support center. They assist with inquiries, resolve issues, and provide information about products or services, often using customer relationship management (CRM) tools. Strong communication skills and product knowledge are essential for this role.
More about Inbound Agent jobs
Infographic showing various Inbound Agent job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 4% Part Time, 1% Temporary, and 8% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $53,907 per year, or $25.9 per hour.
Bilingual Insurance Agent, Inbound Sales

Bilingual Insurance Agent, Inbound Sales

Polly Insurance Agency LLC

Houston, TX โ€ข Remote

$55K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


Job description

Bilingual Insurance Agent, Inbound Sales

Job Overview

At Polly, we're changing the way people shop for car insurance through technology. If you're a driven personal lines insurance sales agent with a high gear, digital orientation, and a heavy growth emphasis, you'll likely have a strong interest in this position, which is remote based (home office). Our licensed insurance agents are empowered to sell by using Polly's cutting-edge technology products, allowing our agents to earn $55k-$80k+/year, after initial paid training.

Job Overview

As a Sales Center Agent here at Polly, you will analyze, advise, and sell personal lines insurance policies to customers, by:

  • Handling an average of 150 inbound leads per month with motivated real-time car buyers

  • Navigate through multiple carrier systems while preparing & cross-selling personalized quotes

  • Provide expert advice and recommendations to our customers and clients

  • Close sales at a strong conversion rate from your high inbound lead flow (no cold calling)

  • Foster an unmatched customer experience at every touchpoint

New Agent Schedule

  • The Polly Sales Center is operational 9:00am - 8:00pm (EST); Monday - Friday and 10-7 on Saturdays.

  • New Agent Schedule is 11am-8pm ET, 4 days/week and every Saturday 10am-7pm ET.

  • Schedules will be assigned based on business needs and commence upon completion of full-time training.

Training:

  • During training, you're expected to work full-time and be logged in during training hours.

  • You will work 8 hours a day (40 hours a week) and your training will consist of a mix of live sessions and independent time.

  • Group training hours alternate weekly for 4 weeks and consist of 2 weeks of a Monday - Friday 10am-7pm schedule and 2 weeks of a Tuesday-Saturday 10am-7pm schedule.

  • Once training is complete, you will transition to your full time New Agent Schedule listed above.

Compensation

Polly offers a competitive market base salary of 32k-38k annually plus bonus. Salary is based on location and experience. Our average performing agents have the opportunity to make 50k-60k in total compensation annually.

What You'll Need to Succeed

  • A valid Property and Casualty insurance license

  • 1+ year(s) of experience selling auto & home insurance in a Call Center

  • Experience working in a high-volume call center

  • Experience selling multiple carriers and multiple state coverages

  • Solid computer, IT, and systems experience

  • Persuasive; persistent and confident in closing a sale in fast paced setting

  • Excellent communication, organization, and multi-tasking skills

  • Self-initiative to continuously follow up with warm leads to drive deals to completion

  • Experience with AMS360, PL Rater, and/or other rating tools, preferred

  • Bilingual required (Spanish)

  • Home internet connection (cable, fiber or DS) from a major ISP with min 25 Mbps download/5 Mbps upload speeds.

Work & Life, Balanced - We're Here for You:

  • Medical, dental and vision insurance

  • HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit

  • 3 Weeks PTO Allowance

  • Paid Parental leave + baby cash

  • Generous holiday time

  • Matching 401(k) contributions

  • Life & disability Insurance

  • Work from anywhere options

Polly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.

About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embeddedautomotiveinsurancemarketplace, Polly seamlessly integratescoverageoptions from 40+insurancecarriers into the automotive buyingexperienceat thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co.

Annual Compensation 50k-80k+