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Call Listening Jobs in Florida (NOW HIRING)

Chewy

Manager, Customer Service II

Hollywood, FL

$80K - $90K/yr

Facilitate weekly call listening sessions to track the healthcare customer journey and drive improvement in the customer experience. * Ensure compliance with all company policies. * Establish ...

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$53K - $59K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive ... Listen to customer needs and recommend appropriate solutions. * Maintain organized records of ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... listening skills, and providing timely and accurate information while delivering exceptional ...

Nexxaworks

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Strong verbal communication and active listening skills. * Excellent problem-solving abilities and attention to detail. * Basic computer proficiency, including Microsoft Office and call center ...

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Call Listening information

What is a call listening?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

What are the typical responsibilities of someone in a call listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What are the key skills and qualifications needed to thrive in the call listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are the most commonly searched types of Call Listening jobs in Florida?

The most popular types of Call Listening jobs in Florida are:

What are popular job titles related to Call Listening jobs in Florida?

For Call Listening jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Listening jobs in Florida look for?

The top searched job categories for Call Listening jobs in Florida are:

What cities in Florida are hiring for Call Listening jobs?

Cities in Florida with the most Call Listening job openings:

Call Listening jobs near you
Infographic showing various Call Listening job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Quality Assurance Analyst - Medicare

Integritymarketing

Sunrise, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Unified Health is seeking a licensed QA Analyst! This is a remote opportunity.

Job Description:

The Quality Assurance Specialist is responsible for the continuous improvement of quality assurance through the implementation of monitoring and evaluations of agents' calls and interactions. The Quality Assurance Specialist, under immediate supervision, performs quality assessments on inbound, outbound calls, and other communication channels. The Quality Assurance Specialist will monitor inbound and outbound calls to assess Broker's demeanor, technical accuracy, customer service performance, sales performance, CMS regulations, and conformity to company policies and procedures.

Key Responsibilities:

  • Review a high volume of calls, in order to maintain and develop internal support and call service quality standards
  • Direct quality initiatives by requiring adherence to quality management policies and procedures
  • Verify results by measuring skills in the use of scripts, product knowledge, sales, serviceability, greeting, active listening, etiquette, objection handling, efficiency, and courteous close of the call, CMS Guidelines
  • Provide feedback and coaching opportunities through evaluations
  • Maintain audit reporting and act as liaison with carrier partners to ensure proper actions are taken to obtain compliance
  • Communicate concerns and/or issues based on information acquired through call listening to management
  • Respond to carrier requests for call monitoring and member support
  • Assist with continuous audit and revision of quality management scoring models
  • Assure the Internal Sales Center is aligned and compliant with the company's and industry policies and procedures and present recommendations when necessary
  • Formulate responses to member and carrier escalations
  • Other duties as assigned

Job Requirements:

  • Bilingual Preferred, not required
  • Medicare knowledge required
  • Ability to maintain the highest level of confidentiality
  • Proficient communication skills
  • Knowledge of Microsoft Office
  • Proactive self-starter with attention to detail

Ability to focus completely on listening to calls, understanding the message, comprehending the information, and transferring knowledge into QA practices.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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