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Call Listening Jobs (NOW HIRING)

Chewy

Manager, Customer Service II

Hollywood, FL

Facilitate weekly call listening sessions to track the healthcare customer journey and drive improvement in the customer experience. * Ensure compliance with all company policies. * Establish ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...

Apptad Inc

Call center agents

Dallas, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Onsite - Dallas, TX Pay Rate: $16 w2 all inclusive Mon- Fri - 8 -5 PM ... We listen carefully to the needs of our clients so that we know what's important for their business ...

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Scheduling appointments Engaging in active listening with callers, confirming or clarifying ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

Chewy

Manager, Customer Service II

Richardson, TX

Facilitate weekly call listening sessions to track the healthcare customer journey and drive improvement in the customer experience. * Ensure compliance with all company policies. * Establish ...

Chewy

Manager, Customer Service II

Richardson, TX · On-site

Facilitate weekly call listening sessions to track the healthcare customer journey and drive improvement in the customer experience. * Ensure compliance with all company policies. * Establish ...

CCG of South Florida

Be Seen First

Call Center Receptionist

Coral Springs, FL · On-site

$1.2K - $1.4K/yr

Strong verbal communication and listening skills * Customer service and interpersonal skills * Ability to multitask and handle high call volumes * Basic computer skills and familiarity with call ...

Kapitus

Sales Trainer

New York, NY · Remote

$62K - $100K/yr

Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...

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Call Listening information

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$10

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How much do call listening jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for call listening in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are the typical responsibilities of someone in a Call Listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What is a Call Listening job?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

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Call Listening jobs near you

Call Taker

PRIORITY CARE TRANSIT EMS CENTRAL

Dallas, TX

$20/hr

Full-time

Re-posted 24 days ago

Job description

About the Role:
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to providing timely and compassionate support to our community.

Responsibilities:
  • Answer incoming calls promptly and professionally to assess the needs of patients.
  • Document call details accurately in the dispatch system.
  • Maintain communication with field personnel to ensure optimal service delivery.
  • Monitor and prioritize multiple calls in a fast-paced environment.
  • Assist in training new staff on call-taking procedures.
  • Adhere to all company policies and protocols regarding non-emergency response.
Requirements:
  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in a call center or non-emergency services environment preferred.
  • Strong verbal communication and active listening skills.
  • Ability to remain calm and composed under pressure.
  • Proficient in using computer systems and dispatch software.
  • Must possess a valid Texas driver's license.
  • Willingness to work flexible shifts, including nights and weekends.
  • Compassionate demeanor with a focus on customer service.
About Us:
PRIORITY CARE TRANSIT EMS CENTRAL has been serving the Dallas community for over a decade, providing reliable and compassionate non-emergency medical services. Our commitment to excellence and teamwork fosters an environment where employees thrive and feel valued, making us a trusted choice for both customers and staff.