Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Quick apply
Augusta, GA · On-site
$14 - $18.50/hr
Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Strong communication and active listening skills * Comfortable navigating computer applications and ... Prior call center or customer service experience * Bilingual (Spanish/English) preferred but not ...
Strong communication and active listening skills * Comfortable navigating computer applications and ... Prior call center or customer service experience * Bilingual (Spanish/English) preferred but not ...
Phoenix, AZ · Remote
Conduct regular branch visits including ride-alongs with technicians, live call listening with CSR teams, and shadowing sessions with comfort advisors * Provide real-time, in-the-moment coaching ...
Quick apply
Phoenix, AZ · Remote
Conduct regular branch visits including ride-alongs with technicians, live call listening with CSR teams, and shadowing sessions with comfort advisors * Provide real-time, in-the-moment coaching ...
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Quick apply
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
$15 - $18.75/hr
Demonstrate active listening skills. * Follow structured call flows to enhance the customer experience.
$15 - $18.75/hr
Demonstrate active listening skills. * Follow structured call flows to enhance the customer experience.
$14 - $17.50/hr
Demonstrate active listening skills. * Follow structured call flows to enhance the customer experience.
$14 - $17.50/hr
Demonstrate active listening skills. * Follow structured call flows to enhance the customer experience.
$62K - $100K/yr
Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...
$62K - $100K/yr
Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...
$62K - $100K/yr
Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...
Quick apply
$62K - $100K/yr
Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Quick apply
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Dallas, TX · On-site
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Quick apply
Dallas, TX · On-site
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. Ability to remain calm and composed under ...
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. Ability to remain calm and composed under ...
Saint Joseph, MI · Remote
$15 - $19/hr
Excellent verbal communication & active listening * Strong multitasking and problem-solving skills ... Previous call center/customer service experience preferred * High school diploma or equivalent ...
Saint Joseph, MI · Remote
$15 - $19/hr
Excellent verbal communication & active listening * Strong multitasking and problem-solving skills ... Previous call center/customer service experience preferred * High school diploma or equivalent ...
Dallas, TX · On-site
$14.75 - $19.50/hr
Call Center Agent Location: Onsite - Dallas, TX Pay Rate: $16 w2 all inclusive Mon- Fri - 8 -5 PM ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Quick apply
Dallas, TX · On-site
$14.75 - $19.50/hr
Call Center Agent Location: Onsite - Dallas, TX Pay Rate: $16 w2 all inclusive Mon- Fri - 8 -5 PM ... We listen carefully to the needs of our clients so that we know what's important for their business ...
$15.50 - $19.50/hr
Active listening skills. * Ability to follow tactical call flows to optimize the customer experience.
$15.50 - $19.50/hr
Active listening skills. * Ability to follow tactical call flows to optimize the customer experience.
New York, NY · Remote
$62K - $100K/yr
Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...
Urgent
New York, NY · Remote
$62K - $100K/yr
Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...
Urgent
Atlanta, GA · On-site +1
$15 - $17/hr
... and listening skills • Professional and courteous phone presence • Ability to meet and exceed ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Atlanta, GA · On-site +1
$15 - $17/hr
... and listening skills • Professional and courteous phone presence • Ability to meet and exceed ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Macon, GA · On-site +1
$15 - $17/hr
... and listening skills • Professional and courteous phone presence • Ability to meet and exceed ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Macon, GA · On-site +1
$15 - $17/hr
... and listening skills • Professional and courteous phone presence • Ability to meet and exceed ... Windy City Call Center LLC We are headquartered in the northwest suburbs of Chicago and are ...
Amarillo, TX · On-site
$13.75 - $18/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
Amarillo, TX · On-site
$13.75 - $18/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
$16 - $19.75/hr
Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Good communication and listening skills. Able to accept constructive criticism. * Able to ...
$16 - $19.75/hr
Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Good communication and listening skills. Able to accept constructive criticism. * Able to ...
Fall River, MA · On-site
$17 - $17.50/hr
Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Scheduling appointments Engaging in active listening with callers, confirming or clarifying ...
Fall River, MA · On-site
$17 - $17.50/hr
Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Scheduling appointments Engaging in active listening with callers, confirming or clarifying ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.
In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.
A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.
Job Title: Retention call center agents
Location: ONSITE Augusta, GA 30907
The candidate Should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.
The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.
Job description -
·Promote and retain products and services.
·Experience in customer retention or sales and call center operations.
·Prior experience in a call center environment is required.
·Deliver excellent customer service over the phone.
·Negotiate and process save/service order requests from customers.
·Interact with customers patiently, tactfully, and efficiently.
·Clearly explain applicable fees and adjustments to customers.
·Offer product and service options tailored to customer needs.
·Demonstrate active listening skills.
Follow structured call flows to enhance the customer experience.
ABOUT US
Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.
With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
OUR MISSION
Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.
Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.
Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.
Sourced by ZipRecruiter
Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
It services
501 - 1,000 Employees
Reston, VA, US
2018
