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Call Listening Jobs in Alabama (NOW HIRING)

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

Strong verbal communication and active listening skills * Professional and customer-focused ... Previous call center experience is a plus but not required Additional Information * Competitive ...

BrandNest

Call Center Representative

Birmingham, AL · On-site

$17 - $27/hr

Job Overview Brand Nest is hiring motivated and professional Call Center Representatives to support ... Strong verbal communication and listening skills. * Friendly, professional, and reliable demeanor.

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$45K - $49K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

MCI Careers

$15.75 - $19.75/hr

Excellent problem-solving and active listening abilities. * Ability to multitask and work in a fast ... Call center sales experience. * Experience meeting sales quotas. * CRM software experience.

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Call Listening information

What is a call listening?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

What are the typical responsibilities of someone in a call listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What are the key skills and qualifications needed to thrive in the call listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are the most commonly searched types of Call Listening jobs in Alabama?

The most popular types of Call Listening jobs in Alabama are:

What are popular job titles related to Call Listening jobs in Alabama?

For Call Listening jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Listening jobs in Alabama look for?

The top searched job categories for Call Listening jobs in Alabama are:

Call Listening jobs near you
Infographic showing various Call Listening job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Call Center Agent

Limitless East Marketing

Birmingham, AL • On-site

$14 - $18.50/hr

Full-time

Re-posted 23 days ago

Job description

Company Description

At Horizon Point, we don't just create marketing-we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity
Qualifications
  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required
Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture

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