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Call Center Outbound Jobs in Alabama (NOW HIRING)

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate ... make outbound pre-visit calls as needed. • Reschedule and cancel appointments as required. • ...

$15.75 - $19.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Answer inbound and/or make outbound customer calls professionally and courteously. * Assist ...

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Call Center Outbound information

See Alabama salary details

$11

$17

$27

How much do call center outbound jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center outbound in Alabama is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What does a call center outbound agent do?

A call center outbound agent makes outbound calls to customers or prospects to promote products, gather information, or follow up on previous interactions. They use scripts, customer data, and communication skills to achieve sales targets or customer engagement goals, often working with customer relationship management (CRM) tools. Strong communication, persistence, and the ability to handle rejection are important for this role.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the most commonly searched types of Call Center Outbound jobs in Alabama? The most popular types of Call Center Outbound jobs in Alabama are:
What cities in Alabama are hiring for Call Center Outbound jobs? Cities in Alabama with the most Call Center Outbound job openings:
Infographic showing various Call Center Outbound job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,438 per year, or $17.5 per hour.

Call Center Agent

Alphabe Insight

Birmingham, AL • On-site

$14 - $18.50/hr

Other

Re-posted 5 days ago


Job description

Call Center Agent

At Horizon Point, we don't just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity
Qualifications
  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required
Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture