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Call Center Outbound Jobs in Alabama (NOW HIRING)

MCI Careers

$15.25 - $19.75/hr

We are looking for Call Center Representatives to support the "Get out the vote" effort. In this role, you will make outbound phone calls on behalf of the Republican party to encourage people to vote ...

Birmingham

Unit Manager - Inside Sales

Birmingham, AL · On-site

Outbound calling data, DRTV leads and application processes KNOWLEDGE This position requires a bachelor's degree. Two years experience in an inside sales/telesales call center environment is ...

AMBA

Inside Sales Insurance Specialist

Tuscaloosa, AL · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Tuscaloosa, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

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Call Center Outbound information

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How much do call center outbound jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center outbound in Alabama is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $20.24 per hour, depending on experience, location, and employer.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What does a call center outbound agent do?

A call center outbound agent makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What are popular job titles related to Call Center Outbound jobs in Alabama?

For Call Center Outbound jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Center Outbound jobs in Alabama look for?

The top searched job categories for Call Center Outbound jobs in Alabama are:

What cities in Alabama are hiring for Call Center Outbound jobs?

Cities in Alabama with the most Call Center Outbound job openings:

Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,438 per year, or $17.5 per hour.

Customer Experience Inside Sales Representative

Ridgeline Roofing and Restoration

Odenville, AL • On-site

$401/wk

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Job description

About Us
At Ridgeline Roofing & Restoration, we are committed to delivering an exceptional customer experience from the very first interaction. Our call center plays a critical role in connecting homeowners with our sales and project teams, and we foster a high-energy, accountable, and team-focused environment where performance and professionalism are valued.
About the Role
The Customer Experience Inside Sales Representative is the first point of contact for potential customers and a key driver of our sales pipeline. This role is responsible for handling inbound and outbound calls, delivering a positive and professional customer experience, and consistently setting qualified appointments for our sales and project teams.
This is a performance-driven, inside sales role ideal for someone with an outgoing, confident personality who enjoys engaging with people and initiating conversations through outbound calls. Clear expectations and accountability are tied directly to appointment-setting performance.
Our call center operates 7 days a week, with shifts scheduled between 7:00 AM and 7:00 PM. Schedule flexibility, including evenings and weekends, is required.
Requirements
Key Responsibilities
Customer Experience
  • Deliver a friendly, energetic, and professional experience on every call
  • Build rapport quickly through confident and engaging communication
  • Establish trust and clearly guide customers through next steps
  • Address customer questions and objections with professionalism and clarity

Inside Sales & Appointment Setting
  • Handle inbound calls, texts, and digital leads promptly
  • Make high-volume outbound calls daily to assigned leads and follow-up lists
  • Confidently ask for and secure appointments
  • Accurately qualify leads and schedule appointments according to company guidelines
  • Confirm and document all appointments within the CRM

Accountability & Performance
  • Meet or exceed individual appointment-setting goals
  • Maintain required outbound call volume and activity levels
  • Take ownership of assigned leads and follow-up tasks
  • Maintain accurate and detailed CRM documentation
  • Participate in coaching, training, and performance reviews

Team & Operations
  • Follow established scripts, processes, and quality standards
  • Communicate clearly and effectively with leadership and sales teams
  • Contribute to a positive, high-energy call center culture

Qualifications
  • Outgoing, confident personality with strong phone presence
  • Enjoys engaging with people and initiating conversations
  • Comfortable making outbound calls and asking for the appointment
  • Strong communication and listening skills
  • Goal-oriented with a high level of accountability
  • Reliable attendance and schedule flexibility
  • Basic computer skills and CRM proficiency

Preferred Experience
  • Inside sales, appointment setting, or call center experience
  • Customer service or customer experience background
  • Experience working in a performance-based environment

Compensation & Benefits
We offer a competitive compensation package, including:
  • Hourly pay
  • Performance-based bonus opportunities tied to appointments set, activity, and overall performance

Job Type
Full-time
Work Location
In-person (Call Center)
Benefits
  • Earn up to $70,000k +
  • 401(k)
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan+

Apply