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Call Listening Jobs in Virginia (NOW HIRING)

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while ...

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How much do call listening jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call listening in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call listening?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

What are the typical responsibilities of someone in a call listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What are the key skills and qualifications needed to thrive in the call listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are popular job titles related to Call Listening jobs in Virginia?

For Call Listening jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Listening jobs in Virginia look for?

The top searched job categories for Call Listening jobs in Virginia are:

Call Listening jobs near you
Infographic showing various Call Listening job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Agent

SOS International LLC

Reston, VA • On-site

$15.50 - $20.50/hr

Other

Re-posted 5 days ago

Job description

Fully Remote, US, USA

Contract

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.

This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.

ESSENTIAL JOB TASKS

  • Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder")

  • Must be a resident of the US or one of its territories

  • Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.

  • Pass a USG Background Check

  • Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.

  • Fluent in both English and Spanish

  • Complete SOSi provided Day Zero Training

  • Complete Customer Registration Intake Training (two consecutive 8-hour sessions)

  • When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)

  • Work hours as scheduled and realize this may include weekends and holidays

TRAINING

  • SOSi will provide Day Zero Training to complete the six required training certificates

  • Security Awareness Training (SAT)

  • Unauthorized Disclosure of Classified or Unclassified Information (UIC)

  • Operational Security Awareness Brief (OPSEC)

  • Insider Threat Training (ITT)

  • Privacy at DHS (PDHS)

  • Rules of Behavior (ROB)

FEMA will provide the necessary training for:

  • Registration Intake Training (two consecutive 8-hour training sessions)

  • Helpline Training (four consecutive 8-hour training sessions)

Qualifications

MINIMUM REQUIREMENTS

  • 1-2 years of related job experience

  • Fluent in English and Spanish

  • Must be a US Citizen

  • Must have lived in the US for 3 out the past 5 years

  • Basic data entry skills

  • Ability to pass an USG background investigation

  • Strong written and verbal communication skills

  • Must be able to work independently or within a team

Additional Information

WORK ENVIRONMENT

  • Work is at home

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary

  • Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends

WORKING CONDITIONS

  • Ability to work from home

  • Strong internet connection

  • Quit workspace free from interruptions and background noise

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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