ZipRecruiter

Log In

1

Call Listening Jobs in Virginia (NOW HIRING)

MCI Military Recruitment

$14/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling Qualifications ...

next page

Showing results 1-20

All JobsCall Listening JobsCall Listening Jobs in Virginia

Call Listening information

See Virginia salary details

$10

$17

$24

How much do call listening jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call listening in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a call listening?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

What are the typical responsibilities of someone in a call listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What are the key skills and qualifications needed to thrive in the call listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are popular job titles related to Call Listening jobs in Virginia?

For Call Listening jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Listening jobs in Virginia look for?

The top searched job categories for Call Listening jobs in Virginia are:

Call Listening jobs near you
Infographic showing various Call Listening job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Evening Sales Manager (Call Center)

Life Protect 24/7

Norfolk, VA • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position. 


How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.  


What we offer:  

  • Competitive Pay

  • Weekly Pay

  • Paid Training

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • 2 years of experience leading a team in a call center environment

  • At least one year of experience in leading a remote team

  • Experience in monitoring call quality, call queue, and coaching sales

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations 

  • Ability to multitask, prioritize, and manage time 

  • Ability to motivate and engage a sales team


Pay: $52,000 with opportunities for monthly/quarterly bonuses


Full-Time PM Schedule: Monday-Friday, every third Saturday

  • 1:00pm-10:00pm

If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.