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Entry Level Remote Call Center Jobs in Virginia (NOW HIRING)

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where every interaction matters and our members always come first. Make an Impact Every Day * Serve as the ...

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where every interaction matters and our members always come first. Make an Impact Every Day * Serve as the ...

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where every interaction matters and our members always come first. Make an Impact Every Day * Serve as the ...

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

We're looking for Member Support Representatives to join our dynamic, 24/7 contact center--where every interaction matters and our members always come first. Make an Impact Every Day * Serve as the ...

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All JobsCall Center JobsEntry Level Remote Call Center JobsEntry Level Remote Call Center Jobs in Virginia

Entry Level Remote Call Center information

See Virginia salary details

$10

$17

$24

How much do entry level remote call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for entry level remote call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What are entry level remote call center jobs?

Entry level remote call center jobs involve handling customer inquiries, complaints, and support requests over the phone or through digital channels from a home-based location. These roles typically require good communication skills, basic computer literacy, and the ability to work independently. Responsibilities often include answering calls, resolving customer issues, and documenting interactions. Entry level positions generally provide training, do not require prior call center experience, and offer flexible schedules.

What is the difference between Entry Level Remote Call Center vs Customer Service Representative?

AspectEntry Level Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in call centers, telecommunication, retailWidespread across various industries including retail, healthcare, finance
Job FocusHandling inbound/outbound calls, customer inquiriesAssisting customers, resolving issues, providing product info

Both roles typically require similar credentials and are often remote, but the Entry Level Remote Call Center specifically emphasizes call handling in a home setting, while Customer Service Representatives may work in various environments and industries. The roles overlap significantly in skills and duties, making them closely related options for entry-level job seekers in customer support.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Call Center Representative, and why are they important?

To thrive as an Entry Level Remote Call Center Representative, you need strong verbal communication skills, basic computer literacy, and at least a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and ticketing platforms is frequently required. Excellent listening skills, patience, and the ability to work independently are standout soft skills for this role. These competencies are essential for providing efficient customer service, resolving issues remotely, and maintaining customer satisfaction in a virtual environment.

What are some common challenges faced by entry level remote call center agents, and how can they be overcome?

Entry level remote call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and handling difficult customer interactions without in-person support. To overcome these, it's important to create a dedicated workspace, follow a structured daily routine, and make use of company-provided training and resources. Frequent communication with your team and supervisor can also help you feel supported and connected, even when working remotely.
What are the most commonly searched types of Remote Call Center jobs in Virginia? The most popular types of Remote Call Center jobs in Virginia are:
What are popular job titles related to Entry Level Remote Call Center jobs in Virginia? For Entry Level Remote Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Call Center jobs in Virginia look for? The top searched job categories for Entry Level Remote Call Center jobs in Virginia are:
Entry Level Remote Call Center jobs near you
Infographic showing various Entry Level Remote Call Center job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.
Remote Call Center Representative

Remote Call Center Representative

MCI Careers

Virginia Beach, VA • Remote

$12.77 - $14/hr

Full-time

Posted 27 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a professional manner.
  • Resolve customer issues efficiently while maintaining a positive attitude.
  • Document all interactions accurately in the CRM system.
  • Follow communication scripts and standard operating procedures.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma/GED
  • 1+ year of experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively in a remote setting.
  • Proficient with computers and customer service software.
  • Reliable internet connection and a quiet home workspace.
  • Fluent in English and Spanish
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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