Detroit, MI · On-site
$13.75 - $18/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
Detroit, MI · On-site
$13.75 - $18/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
Detroit, MI · On-site
$14.75 - $19.50/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
Detroit, MI · On-site
$14.75 - $19.50/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
$14.75 - $19.50/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
Quick apply
$14.75 - $19.50/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
Detroit, MI · On-site
$14.75 - $19.50/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
Detroit, MI · On-site
$14.75 - $19.50/hr
Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.
Troy, MI · On-site
$15 - $18.75/hr
Call Center Representatives will work an average of 29 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15 - $18.75/hr
Call Center Representatives will work an average of 29 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15 - $18.75/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15 - $18.75/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15 - $18.75/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15 - $18.75/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 29 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 29 hours per week during our call center hours ... Uses active listening skills to identify and address/resolve member needs and cross sell products ...
Grand Rapids, MI · On-site
$15 - $50/hr
Excellent communication and listening skills * Friendly, outgoing personality * Customer service or call center experience is helpful but not required * Comfortable speaking on the phone throughout ...
Quick apply
Grand Rapids, MI · On-site
$15 - $50/hr
Excellent communication and listening skills * Friendly, outgoing personality * Customer service or call center experience is helpful but not required * Comfortable speaking on the phone throughout ...
Jackson, MI · On-site
$19.08/hr
Call Center Representative Do you have Call Center experience? Are you enthusiastic, goal driven ... Ensure that engagement between co-workers and members is meaningful with a focus on listening to ...
Jackson, MI · On-site
$19.08/hr
Call Center Representative Do you have Call Center experience? Are you enthusiastic, goal driven ... Ensure that engagement between co-workers and members is meaningful with a focus on listening to ...
Clinton Township, MI · On-site
$14.50 - $18.25/hr
Actively listen to identify patient's needs, clarify information, and provide information and ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
Clinton Township, MI · On-site
$14.50 - $18.25/hr
Actively listen to identify patient's needs, clarify information, and provide information and ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
New Baltimore, MI · On-site
$14.50 - $18.25/hr
Strong listening and problem-solving abilities * Basic computer knowledge and typing skills ... Previous call center or customer service experience is a MUST Preferred Qualities: * Patience and ...
New Baltimore, MI · On-site
$14.50 - $18.25/hr
Strong listening and problem-solving abilities * Basic computer knowledge and typing skills ... Previous call center or customer service experience is a MUST Preferred Qualities: * Patience and ...
Jackson, MI · On-site
$19.08/hr
Ensure that engagement between co-workers and members is meaningful with a focus on listening to ... Incoming Call Response: Answers all incoming phone calls, assists members fully, and when necessary ...
Quick apply
Jackson, MI · On-site
$19.08/hr
Ensure that engagement between co-workers and members is meaningful with a focus on listening to ... Incoming Call Response: Answers all incoming phone calls, assists members fully, and when necessary ...
Lansing, MI · On-site
$16.25 - $20.25/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Strong attention to detail * Excellent phone communication and active listening skills
Lansing, MI · On-site
$16.25 - $20.25/hr
Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Strong attention to detail * Excellent phone communication and active listening skills
New Baltimore, MI · On-site
$17 - $18/hr
Strong listening and problem-solving abilities * Basic computer knowledge and typing skills ... Previous call center or customer service experience is a MUST Preferred Qualities: * Patience and ...
Quick apply
New Baltimore, MI · On-site
$17 - $18/hr
Strong listening and problem-solving abilities * Basic computer knowledge and typing skills ... Previous call center or customer service experience is a MUST Preferred Qualities: * Patience and ...
Clinton Township, MI · On-site
Actively listen to identify patient's needs, clarify information, and provide information and ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
New
Clinton Township, MI · On-site
Actively listen to identify patient's needs, clarify information, and provide information and ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
New
$15 - $50/hr
Excellent communication and listening skills * Friendly, outgoing personality * Customer service or call center experience is helpful but not required * Comfortable speaking on the phone throughout ...
Quick apply
$15 - $50/hr
Excellent communication and listening skills * Friendly, outgoing personality * Customer service or call center experience is helpful but not required * Comfortable speaking on the phone throughout ...
... call listening, side-by-sides, and one-on-one coaching. * Recommends courses of action to address performance deficiencies. * Works with manager to create and implements sales and operational plans ...
New
... call listening, side-by-sides, and one-on-one coaching. * Recommends courses of action to address performance deficiencies. * Works with manager to create and implements sales and operational plans ...
New
... call listening, side-by-sides, and one-on-one coaching. * Recommends courses of action to address performance deficiencies. * Works with manager to create and implements sales and operational plans ...
... call listening, side-by-sides, and one-on-one coaching. * Recommends courses of action to address performance deficiencies. * Works with manager to create and implements sales and operational plans ...
$9.43 - $10.55
1% of jobs
$10.55 - $11.68
4% of jobs
$11.68 - $12.80
9% of jobs
$13.76 is the 25th percentile. Wages below this are outliers.
$12.80 - $13.92
13% of jobs
$13.92 - $15.05
22% of jobs
The median wage is $15.13 / hr.
$15.05 - $16.17
22% of jobs
$16.58 is the 75th percentile. Wages above this are outliers.
$16.17 - $17.29
14% of jobs
$17.29 - $18.42
8% of jobs
$18.42 - $19.54
4% of jobs
$19.54 - $20.67
3% of jobs
$20.67 - $21.79
1% of jobs
$9
$15
$21
A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.
In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.
To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.
The most popular types of Call Listening jobs in Michigan are:
For Call Listening jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Call Listening jobs in Michigan are:
$13.75 - $18/hr
Other
Posted 19 days ago
At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.
Job DescriptionWe are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset to effectively manage incoming calls and deliver accurate information.
Responsibilities:
Requirements:
