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Call Listening Jobs in Michigan (NOW HIRING)

Limitless East Marketing

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

Excellent verbal communication and active listening skills. * Ability to work in a fast-paced and high-volume call environment. * Strong problem-solving abilities and a customer-focused attitude.

Celink

Call Center Representative

Lansing, MI · On-site +1

$18 - $19.50/hr

Experience/Training • Minimum one years' experience in a call center or similar quality driven ... listening, and verbal and written communication skills, and professional phone voice • ...

American 1 Credit Union

Call Center Specialist

Jackson, MI · On-site

$19.08/hr

Ensure that engagement between co-workers and members is meaningful with a focus on listening to ... Incoming Call Response: Answers all incoming phone calls, assists members fully, and when necessary ...

orsa credit union

call center representative

Novi, MI · On-site

$18.94/hr

The care solutions agent applies care center standards in real time, using knowledge tools, listening skills, and sound judgment to help members move forward feeling informed and supported. This role ...

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All JobsCall Listening JobsCall Listening Jobs in Michigan

Call Listening information

See Michigan salary details

$9

$15

$21

How much do call listening jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call listening in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a call listening?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

What are the typical responsibilities of someone in a call listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What are the key skills and qualifications needed to thrive in the call listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are the most commonly searched types of Call Listening jobs in Michigan?

The most popular types of Call Listening jobs in Michigan are:

What are popular job titles related to Call Listening jobs in Michigan?

For Call Listening jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Listening jobs in Michigan look for?

The top searched job categories for Call Listening jobs in Michigan are:

Call Listening jobs near you
Infographic showing various Call Listening job openings in Michigan as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Agent

Limitless East Marketing

Detroit, MI • On-site

$14.75 - $19.50/hr

Full-time

Re-posted 6 days ago

Job description

Company Description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description: 

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset to effectively manage incoming calls and deliver accurate information. 

Responsibilities:

  • Handle incoming customer calls promptly and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and issues efficiently to ensure satisfaction.
  • Document all interactions and maintain detailed records in the customer database.
  • Collaborate with team members and management to improve customer service processes.
Qualifications

Requirements

  • Excellent verbal communication and active listening skills.
  • Ability to work in a fast-paced and high-volume call environment.
  • Strong problem-solving abilities and a customer-focused attitude.
  • Proficiency with computer systems and customer management software.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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