ZipRecruiter

Log In

1

Commission Inbound Call Center Jobs in Michigan (NOW HIRING)

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

next page

Showing results 1-20

All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Michigan

Commission Inbound Call Center information

See Michigan salary details

$11

$15

$20

How much do commission inbound call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for commission inbound call center in Michigan is $15.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $15.91 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Michigan?

The most popular types of Inbound Call Center jobs in Michigan are:

What are popular job titles related to Commission Inbound Call Center jobs in Michigan?

For Commission Inbound Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Michigan look for?

The top searched job categories for Commission Inbound Call Center jobs in Michigan are:

What cities in Michigan are hiring for Commission Inbound Call Center jobs?

Cities in Michigan with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Inbound Call Center Sales (Hybrid) - $18-25+/hr

Hiregy

Caledonia, MI • Hybrid

$100K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

#GR123

Looking for a long-term career opportunity with a national brand? Work in inbound sales, where customers are calling to purchase auto, home, and renters coverage. Close 1 out of 5 calls, and earn base pay plus commission, with paid training, a company-sponsored P&C license, a top-tier 401(k), and real opportunities for advancement.

Inbound Call Center Sales
Inbound Sales Consultant

Customers calling in to buy insurance (auto, home, renters) - Quality leads - Close 1 out of 5 calls - Plus base pay!
Paid training + company-sponsored will obtain P&C License after training - Amazing 401K with contribution AND match!

Location: Caledonia, MI 49316
This position is hybrid, (3) days onsite required weekly after training
Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly$19.32 per hour, commission is monthly

Type: Direct Hire

Schedule: Will be assigned a (40) hour work week after training, must be open to department hours
M-F or Tues-Sat, 8:00am to 10:00pm EST

Training schedule: M-F, 10:30am – 7:00pm EST for approx. 9 weeks

Career outlook: Earn 6-figures! 401k with 4% contribution and up to 6% match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.

Job description

  1. Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
  2. Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
  3. Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
  4. Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
  5. Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
  6. Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.


Nice to have:

  • Bachelor's Degree
  • P&C License
  • Salesforce

 

Requirements:

  • Must have recent prior sales experience and/or call center sales experience.
  • Must be able to describe how your sales skills will transfer into this role, highlighting metrics, quotas, or success in previous roles.
  • Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
  • Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
  • Must have professional verbal and written communication skills with strong sales acumen.
  • High school diploma or equivalent
  • Background check required
  • Employment verification required
  • Education verification required