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SongTeller Hotel

Listening Lobby Server

Nashville, TN · On-site

The Listening Lobby Server position provides a unique opportunity for the right individual to be ... We call it Heartspitality ® . It's a unique culture that blends our ethos of Leading with Love and ...

MedFleet LLC

Call Taker

Hudson, FL · On-site

Work is performed in a fast paced, high call volume, call center environment. Operates ... Ability to communicate effectively, both orally and in writing, and to listen and understand.

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...

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How much do call listening jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for call listening in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are the typical responsibilities of someone in a Call Listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What is a Call Listening job?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

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Listening Lobby Server

SongTeller Hotel

Nashville, TN • On-site

Full-time

Re-posted 2 days ago

Job description

Herschend is seeking a enthusiastic and talented Server to add to our restaurant operations team for our newest hospitality venture, Dolly Parton's SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate is driven to provide excellent dining experiences for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors at our Listening Lobby, our daytime space for bites and beverages.
Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.
The Listening Lobby Server position provides a unique opportunity for the right individual to be involved in opening restaurant operations efforts for Dolly Parton's SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton's Museum. This position is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique bar offerings. The recipe for the right Server will be equal parts curious learner, innovator, administrator, mentor and motivator. To achieve success in this role, one must drive results while adhering to our Heartspitality® culture. This position requires genuine passion for music and cocktails, as the listening lobby will feature acoustic performances!
SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!
SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES
  • Checks with Manager for daily objectives
  • Properly setting up/closing down the dining spaces with accuracy and ensuring all necessary supplies are stocked
  • Inspects dining room for cleanliness
  • Provide excellent dining experiences for our guests through proper steps of service
  • Maintain a thorough knowledge of the beverage menu including spirits, wine, beer, and non-alcoholic offerings
  • Maintain a thorough knowledge of the food menu
  • Maintains a clean and sanitary environment in compliance with all local and federal health codes
  • Performs service, busser and runner duties as appropriate
  • Must be willing to work in other disciplines within the department as directed by management
  • Uses POS accurately. Handles card transactions as directed
  • Participate in upsell strategies as directed by management
  • Participates in daily line ups
  • Practices service standards and current training throughout service

This job description is not an "all-inclusive' list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.
QUALIFICATIONS
  • 6 months of previous job-related experience, Preferred
  • Must be able to obtain Serve Safe/TABC Server Certification
  • Must be at least 21 years old
  • Basic computer knowledge and usage preferred
  • Must pass a pre-employment background check

ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND
Dolly Parton's SongTeller Hotel is the newest hospitality venture of Herschend, the world's largest family-owned themed attractions company that's been Bringing Families Closer Together by Creating Memories Worth Repeating® for seven generations. Our 12,000+ passionate employees (hosts) collectively entertain 15 million guests each year across our two-dozen wholesome family entertainment brands. Each offers distinctive experiences that inspire discovery and deliver on Herschend's commitment that every guest leaves with two things: a smile and a deeper connection with one another.
The heart of Herschend's success has long been the world-renowned hospitality that's rooted in our DNA. We call it Heartspitality®. It's a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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