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Call Listening Jobs (NOW HIRING)

SongTeller Hotel

Listening Lobby Server

Nashville, TN · On-site

The Listening Lobby Server position provides a unique opportunity for the right individual to be ... We call it Heartspitality ® . It's a unique culture that blends our ethos of Leading with Love and ...

Kapitus

Sales Trainer

New York, NY · Remote

$62K - $100K/yr

Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...

Urgent

eClercx

Call Center Agent

Fayetteville, NC

$12.50/hr

Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment. Work Location 235 N. McPherson Church Rd ...

eClercx

Call Center Agent

Fayetteville, NC · On-site

$12.50/hr

Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment. Work Location 235 N. McPherson Church Rd ...

eClerx

Call Center Agent

Fayetteville, NC · On-site

$12.50/hr

Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment. Work Location 235 N. McPherson Church Rd ...

MedFleet LLC

Call Taker

Hudson, FL · On-site

Work is performed in a fast paced, high call volume, call center environment. Operates ... Ability to communicate effectively, both orally and in writing, and to listen and understand.

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How much do call listening jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for call listening in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Listening position, and why are they important?

To thrive in a Call Listening role, you need excellent attention to detail, analytical skills, and a background in customer service or quality assurance. Fluency with call monitoring software, customer relationship management (CRM) systems, and sometimes specific certifications in quality assurance or compliance is often required. Strong communication skills, impartiality, and the ability to provide constructive feedback are vital soft skills for success. These abilities ensure that call quality and customer interactions are effectively evaluated to improve service and maintain high standards.

What are the typical responsibilities of someone in a Call Listening role?

In a Call Listening position, your main responsibilities include reviewing and assessing customer service or sales calls for quality, accuracy, and compliance with company policies. You will typically complete detailed evaluation forms, document call outcomes, and provide actionable feedback to agents and team leads. The role often involves collaborating closely with quality assurance teams and supervisors to identify trends and recommend training or process improvements. This work is essential for maintaining customer satisfaction, ensuring regulatory compliance, and supporting overall performance improvements within the call center environment.

What is a Call Listening job?

A Call Listening job involves monitoring and analyzing phone conversations between customers and representatives to ensure quality, compliance, and customer satisfaction. Professionals in this role evaluate interactions based on predefined criteria, such as tone, accuracy, and adherence to company policies. Their feedback helps improve customer service, training, and operational efficiency.

More about Call Listening jobs
What cities are hiring for Call Listening jobs? Cities with the most Call Listening job openings:
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Call Listening jobs near you
Infographic showing various Call Listening job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Agent - Customer Service

Enterprise Call Center

State College, PA • On-site

$15.50 - $20/hr

Full-time

PTO

Posted 16 days ago

Job description

Company Description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

  • High school diploma or GED

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

  • Ability to follow detailed processes and meet performance expectations

  • Strong communication and active listening skills

  • Comfortable navigating computer applications and web-based tools

  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience

  • Bilingual (Spanish/English) preferred but not required

  • Familiarity with phone-based or computer-based support environments


Additional Information

  • Flexible scheduling options after certification

  • Paid training following successful client certification

  • W2 employment structure with payroll, protections, and stability

  • Paid time off and optional supplemental insurance (Aflac)

  • Household telehealth access through MDLive

  • Access to performance-based incentives

  • Career advancement pathways into support, QA, and leadership roles

  • All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

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