Marietta, GA · On-site
$18 - $20/hr
Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...
Marietta, GA · On-site
$18 - $20/hr
Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...
Midway, GA · On-site
$14.75 - $18.25/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Midway, GA · On-site
$14.75 - $18.25/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Hinesville, GA · On-site
$13.75 - $18.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...
Hinesville, GA · On-site
$13.75 - $18.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...
Pembroke, GA · On-site
$14.50 - $18.25/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Pembroke, GA · On-site
$14.50 - $18.25/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Midway, GA · On-site
$13.75 - $18/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...
Midway, GA · On-site
$13.75 - $18/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...
Savannah, GA · On-site
$14 - $18.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...
Savannah, GA · On-site
$14 - $18.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...
Savannah, GA · On-site
$15 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Savannah, GA · On-site
$15 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Hinesville, GA · On-site
$14.75 - $18.25/hr
No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Hinesville, GA · On-site
$14.75 - $18.25/hr
No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively
Generate reports and dashboards on scheduling performance metrics Qualifications: * 2+ years of experience in Workforce Management, scheduling, or call center operations * Strong analytical and ...
Generate reports and dashboards on scheduling performance metrics Qualifications: * 2+ years of experience in Workforce Management, scheduling, or call center operations * Strong analytical and ...
Generate reports and dashboards on scheduling performance metrics Qualifications: * 2+ years of experience in Workforce Management, scheduling, or call center operations * Strong analytical and ...
Generate reports and dashboards on scheduling performance metrics Qualifications: * 2+ years of experience in Workforce Management, scheduling, or call center operations * Strong analytical and ...
Savannah, GA · On-site
$15 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Manage inbound and outbound calls with professionalism and courtesy * Resolve customer concerns ...
Savannah, GA · On-site
$15 - $18.75/hr
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Manage inbound and outbound calls with professionalism and courtesy * Resolve customer concerns ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Accurately document customer interactions in CRM or call management systems. * Provide information ...
Alpharetta, GA · On-site
$14.75 - $19.25/hr
Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Accurately document customer interactions in CRM or call management systems. * Provide information ...
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Quick apply
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
$58K - $65K/yr
Lead and support the call center team through coaching, mentoring, and performance management * Monitor call volumes, service metrics, and workflow to ensure efficient operations * Handle escalated ...
Quick apply
$58K - $65K/yr
Lead and support the call center team through coaching, mentoring, and performance management * Monitor call volumes, service metrics, and workflow to ensure efficient operations * Handle escalated ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Atlanta, GA · On-site
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Atlanta, GA · On-site
$15.25 - $19/hr
Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Atlanta, GA · On-site
$13.75 - $17.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...
Atlanta, GA · On-site
$13.75 - $17.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...
Atlanta, GA · On-site
$14.50 - $19/hr
Proficient in computer skills and experience using CRM software * Flexibility to work various ... Call Center Agent.
Atlanta, GA · On-site
$14.50 - $19/hr
Proficient in computer skills and experience using CRM software * Flexibility to work various ... Call Center Agent.
Atlanta, GA · On-site
$15.50 - $19.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...
$9.13 - $10.22
1% of jobs
$10.22 - $11.31
4% of jobs
$11.31 - $12.40
9% of jobs
$13.33 is the 25th percentile. Wages below this are outliers.
$12.40 - $13.49
13% of jobs
$13.49 - $14.58
22% of jobs
The median wage is $14.66 / hr.
$14.58 - $15.67
22% of jobs
$16.06 is the 75th percentile. Wages above this are outliers.
$15.67 - $16.75
14% of jobs
$16.75 - $17.84
8% of jobs
$17.84 - $18.93
4% of jobs
$18.93 - $20.02
3% of jobs
$20.02 - $21.11
1% of jobs
$9
$15
$21
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
Marietta, Georgia, United States Or refer someone Job Openings Call Center
Remote Call Center RepresentativeHybrid Training Fully Remote $18–$20/hour Full-Time | Monday–Friday | 8:00 AM–4:30 PM
A Women's Health practice in Cobb County looking for a compassionate, organized, and dependable Call Center Representative to serve as the first point of contact for patients while supporting a growing women's health team.
This role begins with 3 months of onsite training at the West Cobb location before transitioning to fully remote work.
Job Duties:Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient emails and Klara messages promptly Support scheduling and patient inquiries Assist with fax management and documentation Collaborate with internal teams regarding insurance and patient questions Deliver an exceptional patient experience every day
Qualifications:Experience in a call center, medical office, or customer service environment preferred Familiarity with healthcare systems such as ModMed/EMA preferred Experience with Availity, Cigna, and UHC portals a plus Strong communication and multitasking skills Self-motivated with the ability to work independently from home Reliable high-speed internet and dedicated workspace
Why Join Us?Fully remote after training Supportive healthcare team environment Consistent weekday schedule Meaningful work helping patients every day
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Established in 2004, Avery Partners was founded by staffing industry veteran Jeff Moore. Avery Partners supplies world class Consulting, Outsourcing and Staffing services across multiple industries. Our recruiters are experts in their fields and deliver 2nd to none services for our clients. Throughout the years Avery Partners has proven time and again its commitment to the success of its clients through both short-term tactical and long-term consulting, outsourcing and staffing initiatives. Avery Partners has progressed from a standard to a preferred to a strategic partner with many of client’s.
Recruiting and staffing services
51 - 200 Employees
Roswell, GA, US
2004
